Extremely frustrating experience with very little help or assistance. Complicated procedure to get the key from the lock box, constantly rejected the images, and phone numbers and the return was just as ridiculous. And for the 4 hours that we had it, it seemed very expensive. Won't be using this again.Darrin O.
Customer Reviews for Canadian Pack & Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I ordered dolly as well but didn't received it eventhough I booked it 30days in advance. I picked up and dropped off truck using mobile pick up so process was smooth only issue was that uhaul was not detecting my location.Minky C.
I requested call back but no one called meManveer S.
Absolutely terrible service. Location was moved 3 times, the last time we received a call only an HOUR before pick up. Online check in app was malfunctioning, causing a 3 hour delay to get the truck. What should have been a 10 a.m. pick up, ended up being a 1 p.m. pick up. Truck had barely any gasoline in it upon pick up. I asked for 2 furniture dollies, and did not receive them. Then, upon return (which was supposed to be 9, but they changed it to 7, last minute), they tried to charge us an additional hundred. Absolutely ridiculous. Will never be using U-Haul ever again.Carl W.
The truck was not clean and had water on seats and door.RISHAB J.
Customer did not leave a comment.Pawanpreet S.
Very good job thanksJorge A.
Really appreciate the self check-in/checkout - being able to pick up on a Sunday afternoon. I did not appreciate the 'demand' to have it returned within 6 hours when the rate is for a full day's use and I was charged the full day's rate!MIKE P.
Quick pick up and return. Friendly, efficient employee.Dan M.
Best loved itranbir B.
Very helpful and niceZachary P.
The pick up location was in a FedEx with no Uhaul signs anywhere. After walking up and down th strip mall I finally had to go into a business and ask where the uhaul pick up was. Service was great thoughTan N.
Outstanding service and called me by name the entire time. There were a few blankets and that was a super nice gesture. Will definitely recommend this location. What a nice person!Maggie W.
Pierson is an awesome guyKULWINDER S.
Customer did not leave a comment.Maninder S.
The people where vey accommodating, efficient and very friendly. I definitely would rent from them again. Great experience.Philip C.
Customer did not leave a comment.LOVEPREET N.
Customer did not leave a comment.Saira T.
Should have more choice truck sizesbalwant G.
Hard to find. No uhaul signage anywhere. Tenaya who was validating me online was not helpful.Crystal B.
Customer did not leave a comment.Chelsea B.
pleasant service and friendly staffbaljit D.
I used the dolly and it paid for itself in â€œspadesâ€. I would recommend you tell all new customers to rent the dolly Saves a lot in time and effort. Thanks.Derek T.
0% oil life remaining Cab wasn't cleandonny C.
Great service experienceupender kumar T.
The service was flexible, kind and efficient. What could have been extra stressful went more smoothly because of the personnel there. Thanks!Pamela H.
Keep doing the good work.Amit S.
Customer did not leave a comment.George S.
Customer did not leave a comment.BRANDON R.
First of all, my pick up booking was supposed to be at 5:30 AM, I arrived at 5:00, and wanted to begin the process however I couldn't find the Pick up my truck thing that I should click on to start. I called customer service and told them I need my truck and they started to try solutions none of them worked and that went on for around 2 hours while I was on the phone. Then the rep gave up and gave me a number to call to schedule a new reservation since she couldn't figure out what was the issue. The other rep answered and advised that he doesn't have any reservations.. Desperately I started to look for a new reservation at 7 AM I arrived at an open location and told her what happen, it took her about only 5 mins to figure out the issue which is that the reservation was booked for the truck to be picked up at the counter not the 24 7 pick up my truck feature. Which is obviously a clerk's mistake. Worthy of mentioning, around two weeks ago I wanted to give the pick up my truck a run and I received a messages saying that my reservation is at the counter and I should wait until the day of booking ay 9:30..so I expressed my concern to one of the reps and she said that I have nothing to worry about and I just have to show up there and then since it's 24 7 reservation. Another issue is that after I was finally able to pick it up being late for my appointment 3 hours, I didn't get the process to confirm which equipment I should find in the truck since the app glitched again and again. After I arrived to the drop off location I realized that there's only one dolly, while I ordered specifically 3 utility dollies and one furniture dolly with 0 furniture pads. I found one dollar with many furniture pads which are no use for me. My whole day got affected and I was scolded by people for showing up late. I'm truly mad and angry about this level of unprofessionalism.Issam A.
Your representative was cheery, efficient and got me checked in and out in no time at allMichael V.
Customer did not leave a comment.George Christoph H.
Pickup location in south surrey would be greatDonald R.
Customer did not leave a comment.ram N.
It was a smooth transaction. From the online registration / check in to the return of the vehicle after hours. All went well :)Lee W.
Customer did not leave a comment.KHUSHPREET S.
Thank you.ANISH K.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.DENISE S.
Customer did not leave a comment.narbir S.
Customer did not leave a comment.Robin P.
Customer did not leave a comment.Cindy M.
Inside the truck was dirty and we had to sweep it,,,outside of truck was caked in dry dirt...very dusty using the ramp..but the worse was the gas was below 1/4 of a tank on pick up...brenda Y.
Excellent service, I am so happy with the service provided. The person has explained about the operation of vehicle as well.SUNIL J.
Everything was as expected and goodAkashdeep S.
The mileage rate is high.Min Chang W.
Customer did not leave a comment.GOBIKRISHNA D.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.Amritpal N.
Store clerk provided great customer serviceTanya B.
Customer did not leave a comment.Nova R.
I appreciated customer service making sure a New driver (Cl 7) was allowed to drive the truck we rented. I also appreciated the service being fast as booking was done online.fabien K.
Customer did not leave a comment.CHARLES WILLIAM S.
We have been given wrong information about pickup location. We went to location which we have asked for, That location was not accepting clients. Then gentleman told us to go to second location, went there but they was not aware that we have pickup. Gentleman there called someone and sent us to 3rd location. Again person in charge at location was not been informed about us, But finally he gave us truck after 1 hr of our pickup time. For sure not happy with this experience. May think twice to use your services again. Regards ManinderManinder S.
Customer did not leave a comment.tammy N.
Make the online application more user friendly.......Never expected to have issues when picking up the key as you have already taken everything including my credit card on line.......I feel sorry for the person at the the site trying to do this. You should be able to just enter the reference number and print something...not have to give the same information again onsiteSue D.
great Service, happy with everything!Greg E.
Worst moving experience ever! Last minute they changed the pick up location and time by 2 hours!! Ruined our entire day, landlord charged us for staying later because of the delay.Anna R.
I highly recommend this UHaul location. My pick up and drop off were fast and efficient. T he gentleman who helped me was warm, polite and ensured i knew everything i needed to. Excellent customer service. Thank you!Teresa R.
Very pleasant and professional attendant. I wish all were like him. My experience at the end of last month rental was horrible. I was belittled by the agent at the previous U haul rental outlet off 96 and Golden Eagle Hi way.Orville L.
Keep up good work!Jagdish G.
Customer did not leave a comment.Jagdish G.
Customer did not leave a comment.James E.
They charged an extra $67.52 for fuel even though I have proof of the same amount being put in. They marked the contract the wrong amount. Even though it was a almost new cargo van it had a cigarette smell and the back was covered in food debrisaman N.
The vehicle was good and dealer's behavior was outstanding. Good Experience.gurwinder S.
Customer did not leave a comment.Lars N.
Fabulous and pleasant service. All around - Very Good!Tracy L.
The owner I think he was, or work was very professional and polite. What a nice experience . Thank you uhaul, I will definitely use you again. Janet HodsonJanet H.
Nothing. You cannot improve on perfection.Keith R.
Customer did not leave a comment.Judhbir S.
Customer did not leave a comment.Dennis M.
Customer did not leave a comment.Mark T.
Everything was handled perfectly by this location.Rohit G.
Customer did not leave a comment.Louise L.
Great customer serviceKosta M.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.SANDIP S.
Customer did not leave a comment.JI GANG C.
Customer did not leave a comment.Zhe L.
Customer did not leave a comment.marcelo S.
Location was not easily locate able . Should use some sign boards with u haul brand name out side pick up location.Gaurav A.
Customer did not leave a comment.jiang D.
Customer did not leave a comment.Beverly M.
Customer did not leave a comment.BRIAN M.
customer service was above average. he also greeted me again by name when I walked in to return the truck. would recommend this location to anyone.RICK P.
Customer did not leave a comment.KIRAN C.
Need to have bigger trucksKiran C.
Desk person was very helpful - made the drop off a pleasure.John S.
Have bigger trucks available for pick up from this particular locationJATINDER T.
Customer did not leave a comment.Andre T.
Customer did not leave a comment.ANDRE T.
5 star experience, would definitely go back and rent from them again! :)KRIS O.
had great experience.exceptionally good service by desk clerk.Please do add some more vehicle. Thanks.AKHILESH B.
Customer did not leave a comment.KIRAN C.
Customer did not leave a comment.MIRRIAH ANN K.
Customer did not leave a comment.Vlad D.
For Canadian renters, U-Haul needs to ensure that people renting realize that the speedometers in rental trucks are in MPH (miles per hour) and not KPH (kilometers per hour) KPH markings on the speedometer needs to be much more visible and readable.Patrick C.
Closed for Canada Day.SEAN K.
Pakmail customer service was excellent. We were running a little late, and the person who helped us was very accommodating even though he was not open on a Saturday and came in specifically to help us out. Would definitely recommend Pakmail for a uhaul rental as the person who helped us was very friendly.Blaine Y.