Honour reservations. I had mine moved to a different location AND I had booked a 1 way trip and was told 2 days prior to my trip that a truck wasn’t available for me and I had to do a return trip. I only found out because I called proactively because ignoring reservations is somewhat of a reputation for U-Haul. Disappointed that I made a reservation 1.5 months before my trip and for what?
Akshay M
Canadian Pack & Ship
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surrey, BC V3W1L3
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Customer Reviews
- 4.5 Average Customer Rating
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Had a really bad experience with this reservation. Had initially reserved a 15' truck at another location days prior but Uhaul ended up switching the location last minute and I was not aware. So when we went to pick up at the original location, they told us that they didn't have a 15'. So we ended up going to a couple different locations that same day just to get the truck we were looking for, despite doing the reservation days ahead. Secondly, once we actually got a truck we could use, the battery died on us a few times during our rental. Called Uhaul to discuss the bad experience and they told me that all they could do was to send me a $25 gift certificate as a gesture of good will...
Ian INone, the staff was very friendly and helpful. 5 stars service.
Nader NNbne for now.
OLIVER BGreat customer service and will be looking forward for more rental coming soon . Thank you for your service! 10/10.
IZAAZAT A