Friendly and worked well with customer.
EDWARD W
Customer Reviews for C&C Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was billed extra amounts for insurance and usage that I don't understand why I was billed. I returned the truck the following day like I initially said I would and not understanding why I had these extra bills. I do understand the extra mileage but not the extra insurance and extra usage costs. Know where was this cost estimated or explain when I initiated the rental.
Gerald VI was rented a truck with a terrible car alignment. Got pulled over by police twice for tail lights. Uhaul Field repressive did not compensate me for my inconvenience. I put the entire bad experience in Jesus Christ hands.
RUSSELL WPerfect experience.. Equipment was clean and ready to go.. paperwork was quick and easy.
PHILLIP FSeamless transaction and helpful people.
RICHARD EIt was one of the best experiences I have ever had renting a truck. Friendly Quick easy and convenient. Thank you for everything. Would use this location again.
MARK DThe check in and return process in the app for contactless was a nightmare it took forever to comeplete and finish
Michelle GThere was no one there
MICHAEL LNo need to change anything, the place where I got it from were very kind and helpful
MARK SThe only complaint I have is I was not told you could get coverage for locking the keys in the truck. I did purchase Safemove, but apparently that doesn't cover it. Maybe it should since locking keys inside a vehicle is a common occurrence.
MARK WGreat people at C&C Towing. They are very helpful.
MATTHEW BFriendlier greetings. But it was acceptable. Thank you for helping with the tow ball and moving it for me.
harold hGreat place great people.
KRIS CC and C towing is my preferred location to use for all my U-Haul needs
TYLER MNothing
GREGORY SEverything was perfect
Rodney CVery nice helpful and professional
WILLIE BThe location was fine, however no one was there and with the app shutting down and not letting me return my truck, I still have not received back my deposit which is about $100.
Madeline MMaintain the truck a little better. Fuel gauge wasn't accurate and the window crank knob fell off in my hand. Otherwise it was all good.
glenn cIt was something in the floor but nothing really but yes it was excellent
Ruben HSame as above
DONNA BThe price on my return trip was 4x what it cost for my initial trip, so i wasnt too happy about that. Sticker shock hurts my wallet!
Robert HGreat experience! Thank you!
David MGreat customer service!
Andrea CFor me it was difficult to find the correct app for returning after hours. To use the app was not difficult.
steven sThe trailer. was old., the wheel locked up we were stranded for almost 4 hours
GARY KThe drop-off location in Suring WI was not good. The business wasn't open as scheduled when I arrived so I was forced to leave the trailer as is without anyone checking it in. I'll never choose this location again. Some of the trailer bulbs need replacing too.
Robert JVery helpful staff. Made it very easy to return the truck
CHARLESLLOYD BStarted at Wilson auto pros with doors locked and no one answering the phone. Uhaul customer service directed me to this location and were very polite and swift in finding me the same equipment. C&C was just as excellent with top notch, all questions answered customer service.
Austin RGet somebody to help them use computer, it took them over 30 minutes to get me a truck rented out. Was locked out of computer. The truck was horrible to drive, the steering wheel is a quarter turn off center and the truck swerved left and right while trying to drive straight. It obviously needs front end work! Made for a horrible 1200 mile trip.
Donald PCustomer service was great.... nothing needed improving... don't change perfection.
robert kOver all everything worked great. The staff was very friendly and courteous. There is a small leak in the right front corner that soaked everything on that side of the uhaul inside . I’m not blaming or mad at uhaul . Do to the weather I. Which we where moving . Anything is possible. Just wanted them to know there’s a leak in the 20’ rental truck . Not sure where . I just know when we packed all the dry boxes the night before the next morning everything was soaked. O. The right side . (Not the overhead bulk shelf part . The main box it’s shelf . I would still highly recommend this location and renting from them. Despite the leak. As that’s not something they might not be aware of as not everyone moves in nasty wet weather. Thank you for renting me your truck . It saved me a lot of time and money in the long run .
John CNothing everything went smoothly
michael cthis is why i use C & C every time
Tom NFast and easy and they were all friendly. Well pleased
Gary RSuch an easy experience. The folks at C&C are super friendly and efficient. If I ever need another Uhaul for any reason, I will definitely get it from them!!
Sheila WOverall experience was quick and easy.
Laura D99 cent a mile was a little much for a60 mile run!
ROSE PNothing can be done to improve as this location is friendly and runs a great operation.
Richard LThe front desk lady was very very kind. When we dropped the uhaul off the guy in a mechanic jumpsuit came out to check us out was rude. No smile. Talked with an attitude. And bc we moved the dolly for more room was accusing of us using the dolly when all we moved where couches Cali king size bed some stands and other stuff. The return makes me not want to come back. Just completely unfriendly.
Brittany H100% Courtesy / 100% Professional / 100% Effortless. Having Spinal Surgery they even helped me un-hitch the trailer. My Regards to C&C Towing and the Caster Family for all their help. Rick Demyen
rick dExceptional customer service. Very friendly and helpful.
John K