Customer Reviews for C&R Variety Plus
(U-Haul Neighborhood Dealer)

Rating:

3.0

My arrival was not in the system. I had to call uhaul to talk to him to resolve the situation ..

Rating:

3.0

Make sure that the drop-off customer is in the computer

Rating:

2.0

They didn't know anything about the vehicle...couldn't communicate well...like pulling teeth to get an answer...

Rating:

5.0

I didn’t talk to personel. Just dropped off and left. Overflowing charity donation box was not inviting but the rest of the property was fine.

Rating:

2.0

Clerk would not put his cell phone down and talk to me. Truck I reserved was still attached to a car hauler parked in mud. The truck and trailer were sunk deep into the mud and were not accessible. Clerk told me to call customer service. Customer service rep came in service truck was excellent to deal with. Winched out truck for me. I do not agree with the mileage charges C&R charged.

Rating:

1.0

He was not nice to us he said we have to pay $50 three times and then he said we will get it back and that didn’t happen and now we have to pay $488.45 because we didn’t return the truck wish we did return it same day so we shouldn’t be paying $488.45 back to you guys we won’t be renting a truck from you guys anymore

Rating:

1.0

We ordered blankets to cover our furniture and a utility cart and they didn’t have any nor did they notify us about it. Also the gas tank was below a quarter tank. The people were also very rude

Rating:

1.0

Had to dig it out, covered in snow . Frozen to the ground . Should of been ready as it was reserved and they knew we were coming.

Rating:

1.0

The business did not have the vehicle cleaned of snow it took a good 15 min of our rental time to get the snow and ice off the window the customer service was not great at all

Rating:

1.0

Did not check my truck in properly, and uhaul charged me an extra 4 days of use...terrible

Rating:

3.0

The service was good. However I would have hoped that the truck was already bushed off. However the owner of he store was very accommodating and gave good service.

Rating:

4.0

i was lied to by the dispatch office.the trailer waa not broken and why they wanted to send me to massey made no sense at all. the store was great.they did everything they could to help me. the equipment was very dirty. the drive was fine no issue with the drivability of the equipment. would like to hear from a boss to discuss the nightmare i went through to get the equipment...than god i waa close to the store so both the clerk and i could talk to the dispatch office at the same time.

Rating:

3.0

Courteous agent easy check return

Rating:

4.0

Have 2 people working as with U -haul and corner store it's too busy for 1 person

Rating:

5.0

The only snag was the payment as the card receiver froze three times and finally I paid in cash to expedite the transaction.

Rating:

5.0

Great thanks

Rating:

1.0

When we arrived to pick up our car dolly. The place was closed and the dolly had no harness for the lights to the trailer. We thankfully had a number to call because Sudbury UHaul assisted us with a contact number. We had the pleasure of dealing with someone named Christy at the Sprague location and she assisted us in an amazing way at both locations. We are profoundly grateful for this very special woman who made our life easier by walking us through everything to sort out the innumerable issues we encountered with those 2 locations. What began as a nightmare ended up being resolved because of Christy and the Sudbury UHaul location giving us the right contact. I don't recommend self serving UHaul when no one is available to assist. The Saint John location for drop off was absolutely amazing because there was a person who assisted us to upload and finish the process. It did end up going smooth at the end.

Rating:

4.0

I was supplied a car haulier with no license plate ( tags ) so I had to unload the car from the car haulier exchange the trailer and reload the car back onto the hauler. This was not fun a simple mistake but it could’ve caused me a lot of trouble and that everything was great.

Rating:

4.0

Friendly and helpful staff.

Rating:

4.0

Back latch on truck was difficult to close. The appliance dolly wheels on back of dolly didn't move well ended up tearing the stairs.

Rating:

1.0

No customer service. Lazy employees just wanted me to do the check in online via the app vs checking equipment and helping unhook… in Toronto I had employee hook up trailer and check everything in Elliot they gave me the jack and had no interest in looking at equipment or doing paper work … horrible customer service in Elliot lake .

Rating:

5.0

EIGHT./ EIGHT !!!! emails./notifications for one piece of equipment./ r u f.... Insane?

Rating:

3.0

I was originally told that we would have 200 km added to our allotted km because we had to pick up here instead of in Sault Ste Marie where I had the truck reserved. This never happened so I was charged $70.26 extra for the extra km I went over as a result. Also had to rent a truck to drive out to get the truck which costed me an additional $200 and 4 hours of my day. I would like my extra costs back and at the very least a refund for the 70.26.

Rating:

2.0

First, this location does not carry boxes for sale forcing us to order on line. Second when we arrived he didn't have several of the items we had ordered to be included, such as blankets and rolling dolly. We had all signed in on line but it was showing on his screen so had to be redone. Very slow process.

Rating:

5.0

The truck needs to be retired with 1,000 miles on it. Definitley not for highway use.

Rating:

3.0

This location was Ok for picking up the UHaul truck however it was not where we were supposed to pick up our truck. We were supposed to pick up the truck in Sault Ste. Marie and they did have the truck we needed however it had a cracked windshield so they would not let us use it. We had to drive over 2 hours one way, out of our way to Elliott Lake to pick up a different truck. When we returned the truck in Ottawa Ontario, they told us we were supposed to fuel the truck to one quarter tank when it had not been at that level when we got it. It was almost empty, we had to immediately go to a gas station and fuel the truck which cost $290.00. Needless to say, we were very upset.

Rating:

5.0

great service

Rating:

5.0

Very friendly and helpful

Rating:

1.0

Never droppped it off in Elliot lake

Rating:

5.0

excellent service I will use this location again and highly recommend

Rating:

3.0

I was asked to give $200 deposit that I would get back when I return the truck. Now 5 hours later, l'm told my deposit will take 2 business days. It's the banks fault he says. This is terrible business I shouldn't have to wait. You didn't wait to get paid. I'm very upset about how you do business.

Rating:

5.0

Great to work with, really helpful!

Rating:

3.0

I did not have a problem at all where I got the truck. It was after,the truck broke down and trying to deal with someone that would help you was the problem. Plus still having to pay full price for the truck is the problem 🙄

Rating:

4.0

the very bad experience was when I attempted to call u-haul western quebec office . I waited 30 minutes on the french line and was cut off by you.I also waited 15 minutes on the english line.I got upset and terminated the call...!!

Rating:

5.0

Very good friendly service.

Rating:

5.0

This was my first time renting from U-Haul and I wasn’t impressed with the way the staff dealt with my booking.. the staff member didn’t explain how to use the equipment which caused problems.. called up the president and area manager of U-Haul both were very quick in dealing with matter and kept us informed on the matter.. I will rent from U-Haul again just not at the location I rented from.

Rating:

4.0

Very good service

Rating:

5.0

Nothing really

Rating:

4.0

They had the truck available that I required and was able to pick up without any holdups got my move done on time

Rating:

5.0

Nothing

Rating:

5.0

Nothing you know the saying "if it aint broke dont fix it". Well it is fine as it it

Rating:

5.0

Everything was perfect, and the process to pick up and drop off the truck was smooth. No complaints at all and will use them again next time for sure.

Rating:

3.0

Have the equipment ready!

Rating:

1.0

They charged my credit card an unauthorized payment. If it's not returned im putting in a complaint to.MC

Rating:

5.0

Super friendly guy.Helped us unhook transport trailer...

Rating:

5.0

Personnel should be more knowledgeable about the equipment and how to manage it

Rating:

5.0

FANTASTIC customer service. Super speedy pickup, very friendly and knowledgeable guy who came outside with us and walked us through everything, ensuring we were comfortable before we hit the road. Highly recommend 10/10.

Rating:

5.0

I loved u-haul! Here I think need more vehicle. So friendly nice service! big thanks

Rating:

5.0

Nothing this guy was great!

Rating:

5.0

now if could just get it to stop snowing everytime I pick up a trailer.

Rating:

5.0

Very nice people

Rating:

5.0

There was noise coming from the rear end

Rating:

5.0

My experience with this UHAUL dealer was great, the young lad who helped me was knowledgeable and willing to help, he asked the questions that related to my rental, which I might add saved me a few bucks as well. I would recommend this location any day of the week. Having said that, the only comment I would make is that the covered trailers are heavy and do not have tounge jacks on them, which would help with the hooking up process

Rating:

5.0

Seamless return. Good customer service received

Rating:

5.0

Service was excellent. Was a wonderful experience and will for sure send friends to this location