Customer Reviews for C&C Towing
(U-Haul Neighborhood Dealer)

185 reviews

891 E Liberty St   Hubbard, OH 44425
(@ Rt 304)

(330) 534-2851

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/27/2021 - 11/28/2021: Closed

Services at this Location:

Contact Us

(330) 534-2851

891 E Liberty St
Hubbard, OH 44425
(@ Rt 304)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/27/2021 - 11/28/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SANDRA M. 
Rating:
5.0

They are always great to work with

TYLER M. 
Rating:
1.0

Issues with drop off and pick up. Issues with truck transmission and ordered dolly, and when everything was addressed with reps, I was pushed around, rushed off the phone, told incorrect information, called a liar and still charged the ridiculously expensive cost of renting from U-haul. Never again will I use this service.

Camray S. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

VICTOR C. 
Rating:
3.0

Make your online check in flow better. I had to walk from the truck to the building back to the truck. Make the “scan barcode” the last step.

Dennis J. 
Rating:
5.0

The actual facilities were great . . . UHAUL as a company was horrible, I reserved my truck over we week before I needed it, the DAY before (21 hours before to be exact) I was told "they don't have a truck to give me" (HOW DOES THAT HAPPEN?? UHAUL IS IN THE BUSINESS OF RENTING TRUCKS!!!), I spent that entire evening on the phone with various UHAUL reps . . . they said the "understood" my frustration, but were unable to help. The team I was talking to in Akron couldn't have been less helpful or more rude, I was hung up on 3 times (NOT disconnected, hung up on), they NEVER called me back as promised, I had to call them, they provided me NO options, NO contingencies. It wasn't until I went to your Austintown (kmart) facility where the young lady there, actually found the truck I needed at the Hubbard Facility and reserved it. --- I would love the opportunity to discuss this with someone from your customer servers team.

Tom D. 
Rating:
5.0

Customer did not leave a comment.

FREDRIC D. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
4.0

This was the third location I was changed to to pick up the truck. I ordered a 15 foot was upgraded to a 20 and ended up with a 26 foot. This made things very difficult as the drive way and parking lot I needed to load and upload were very small causing us to gave to move everything a much farther distance. The truck was muddy inside and they had to wash the inside since they just got it in.

Michael S. 
Rating:
5.0

Friendly folks - very helpful

William K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Z. 
Rating:
5.0

I wouldn't change a thing, my experience with you was exceptional. I highly recommend you to everyone. Thank you again I appreciate it your customer service and the wonderful equipment.

KATHY P. 
Rating:
5.0

Customer did not leave a comment.

NATHAN H. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN H. 
Rating:
3.0

I feel that I was overcharged. Billing charge doesn't add up to what is showing on my receipt. Inside the truck was not very clean, my father and I both commented on it when we were inside.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

TRACY M. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Julio M. 
Rating:
5.0

I feel the service was very good. I needed the truck asap and the location and the size of the truck was perfect.

Jeff S. 
Rating:
4.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

Customer did not leave a comment.

PAMELA G. 
Rating:
5.0

Customer did not leave a comment.

LARRY J. 
Rating:
5.0

Customer did not leave a comment.

bruce D. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

ED H. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

Convenience in dropping off when no one was there over the weekend.

Patricia R. 
Rating:
5.0

Great customer service. Very helpful and knowledgeable. Couldn't ask for better service.

CATHY C. 
Rating:
5.0

Customer did not leave a comment.

Yogeshkumar S. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
5.0

They were very helpful and got us out of there fast !

Lee W. 
Rating:
3.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Absolutely nothing. Great treatment - very nice people. Made the experie nice very pleasant.

PHYLLIS R. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

RENEE F. 
Rating:
5.0

Customer did not leave a comment.

DAN C. 
Rating:
5.0

Customer did not leave a comment.

dale J. 
Rating:
5.0

very friendly

Todd C. 
Rating:
5.0

GREAT people to deal with. Would recommend to others.

JAMES M. 
Rating:
5.0

EXCELLENT good location

Anthony P. 
Rating:
5.0

Very friendly customer service!

KELLY F. 
Rating:
5.0

Very Helpful

Stephen O. 
Rating:
5.0

Customer did not leave a comment.

Phillip F. 
Rating:
1.0

There are so few rental offices in the area- no choice but to recommend it.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Anna Marie F. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
4.0

closer pick up

walter M. 
Rating:
5.0

Customer did not leave a comment.

LOUANN R. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY D. 
Rating:
5.0

Customer did not leave a comment.

Katelyn M. 
Rating:
5.0

Best place to rent U-haul, fast, and easy!!

Tom S. 
Rating:
3.0

I was not happy with your service. Overall it was extremely subpar.

clint B. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

excellent

MIKE F. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

BILL L. 
Rating:
4.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

MARLENE D. 
Rating:
2.0

Truck was out of alignment and tracked down the road at an angle and there was at lease 3 inches of play in the steering wheel. Also, on a 95 degree day, the air conditioning stopped operating after 60 miles of the 200 mile trip. It cost $110 in gas to operate this less than efficient beast. I ordered a 14 ft. Truck with three weeks notice and was told the day before my move they could only fine a 24 ft. Truck in my area. Had to travel 30 additional miles and take the time to go out of my way to get this truck. Not a pleasant experience this time with u-haul.

Daniel D. 
Rating:
3.0

Customer did not leave a comment.

Sueann G. 
Rating:
5.0

U-Haul personnel were very helpful all the way through our move. Everything went very well!

larry H. 
Rating:
4.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Nothing, Eddie & Colleen were one of the nieces people that you could ever meet.?

DONNA K. 
Rating:
5.0

Great service very profesional 5 star service.

Carmelo O. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
4.0

Customer did not leave a comment.

albert A. 
Rating:
5.0

Fast and friendly service. Lots of options to choose from for my moving needs. Truck did not have a ramp, but was low enough to the ground we could manage just fine. See you next time!

LUKE O. 
Rating:
5.0

I thought the staff was really nice and they were very helpful so I don't have any recommendations for improvements.

Linda T. 
Rating:
3.0

Customer did not leave a comment.

Ryan L. 
Rating:
4.0

Customer did not leave a comment.

todd H. 
Rating:
5.0

Great experience!!

phillip F. 
Rating:
1.0

Customer did not leave a comment.

Angelique K. 
Rating:
5.0

Customer did not leave a comment.

SANDI M. 
Rating:
5.0

Friendly work with me they were awesome I called him told me where to put it and where to put the paperwork I had no problems these guys there are awesome

John A. 
Rating:
5.0

very easy to work with they adjusted my days with no problem when I wanted to add to the length of time I was renting and the truck cab and box were both super clean. Thanks you

roger L. 
Rating:
4.0

Website said they have all material needed for moving, boxes, tape, wrapping paper, etc. They do not - luckily I called ahead to find this out and made other arrangements. The website needs fixed.

John Carl Z. 
Rating:
5.0

Customer did not leave a comment.

SANDI M. 
Rating:
5.0

great experience. Very helpful and accommodating need assistance with adjusting side mirrors. They weren't electronic. I had to ask someone help me adjust them

Maureen D. 
Rating:
5.0

Customer did not leave a comment.

jim M. 
Rating:
5.0

Customer did not leave a comment.

TAWNA C. 
Rating:
4.0

Customer did not leave a comment.

dan M. 
Rating:
4.0

The truck was not running right. It kept stalling 6 times. Would not rent again . bad truck . your co is good . that truck needs tuned up

DONALD H. 
Rating:
4.0

Customer did not leave a comment.

Ray S. 
Rating:
5.0

Nothing everything went well.

MICHAEL R. 
Rating:
3.0

Customer did not leave a comment.

larry P. 
Rating:
5.0

VERY HELPFUL !!!!

Tony P. 
Rating:
5.0

Customer did not leave a comment.

Phillip F. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

Customer did not leave a comment.

John U. 
Rating:
5.0

Nothing that I can think of. Person processing my request was very professional and courtesy. All went very smoothly. Pickup and drop off. Will highly recommend this facility.

KATHY C. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

This was my first time renting a Uhaul. The Staff at C&C Towing were very helpful and made the experience very pleasant. I will be using Uhaul again for all my moving needs. Thank you.

adam M. 
Rating:
3.0

My problem with U-Haul is not the agent. It is the U-Haul company. I called what I believe to be the Mahoning Avenue store, when in reality it was a call center. I explained what I was doing and what I wanted. Making this reservation took over an hour! At no time during that time was I told that I had to drive all the way to Hubbard to pick up this equipment! I didn't know that until I read the confirmation email sent by U-Haul. Had I not read my email, I would have never known, and I would have gone to Mahoning Avenue to pick up this trailer. I think your system is extremely poor and it is not the least bit geared toward your clients exclamation point I don't know that I will ever use U-Haul again!

lynne H. 
Rating:
5.0

Customer did not leave a comment.

Dave P. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
No reviews have been submitted for this location.

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