Customer Reviews for C&C Xpress Rent A Car
(U-Haul Neighborhood Dealer)

404 reviews

375 Rte 12   Groton, CT 06340

(860) 865-0126

Location Hours

  • Mon-Fri: 7:30 am - 6 pm
  • Sat: 5 am - 5 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 7/1/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(860) 865-0126

375 Rte 12
Groton, CT 06340

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 6 pm
  • Sat: 5 am - 5 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 7/1/2022 - 7/4/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Truck windshield was covered with bugs. The ignition was misaligned, it took some jiggling to get the key to work. The tank was only quarter full, so we had to get gas and guesstimate how much we needed. I ended up returning it with more than a quarter. This truck was old and tired. The driver door rattled during the drive, and both mirrors shook so much it was hard to see in them. Besides making the had situation hard, it was a truck well before expectation.

ERIK H. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

Customer did not leave a comment.

Percilla W. 
Rating:
3.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
4.0

Awesome, very easy, nice guy. If anything i would say he/they are too busy. tks for the great service

fred M. 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
1.0

The van I rented smelled like weed! I got a bad headache and stomach ache & the smell cling to my clothes! The van was very dirty! You guys should reinforce the no smoking in the rentals. The employee said they could let do anything about the pot heads! Horrible experience!

Maria F. 
Rating:
5.0

Quick pickup in Groton, CT and easy drop off in Littleton, MA!

Maria B. 
Rating:
5.0

Nothing I can think of.....these guys made it quick and easy.

James Y. 
Rating:
5.0

Customer did not leave a comment.

Dominic F. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

I started the order at a location I was familiar with, and did not realize until I went there to pickup the truck, that the vehicle was at a different location. Other than that surprise, everything went fine. The operator was courteous and quick.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Customer did not leave a comment.

Karl C. 
Rating:
5.0

I have used this location multiple times, and enjoy that the owner is very efficient, i.e., very business-like, right to the point, makes sure your 'ducks are in a row', yet friendly.

John L. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Nothing! Awesome customer service, I like this place to do my business all the time.

FRANTZ J. 
Rating:
3.0

I didn't appreciate having a previous rating I left called out to me in front of another customer. I won't be using this Uhaul location again.

Sandra B. 
Rating:
5.0

None

Joseph R. 
Rating:
5.0

The truck I rented says it's $19.95 a day, yet I'm charged more than that for using it for 4 days. It seems that the $19.95 is for one day and then it's $40 for each additional day. Seems like misleading advertising.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

FRANTZ J. 
Rating:
5.0

Awesome, super quick in and out

Malinda K. 
Rating:
2.0

Customer did not leave a comment.

Justin S. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Easy pickup, helpful rep.

Carl B. 
Rating:
1.0

Location pick up was almost 25 mins away, causing unnecessary mileage. Vehicle was somewhat dirty so I cleaned it myself prior to loading. Battery died after picking up the U-Haul causing my family over 2 hours of lost time. Vehicle was returned on 4/2 at 6pm, copy of my receipt states it was returned on 4/3 at 10:03am. Unpleasant experience overall.

Jennifer C. 
Rating:
5.0

Drop off was simple and easy to find!!

marcie S. 
Rating:
5.0

Absolutely great service. Will definitely use again.

Steve B. 
Rating:
5.0

The man on duty was very nice and considerate

michelle A. 
Rating:
5.0

Super easy late drop off! Definitely recommend

Josephine S. 
Rating:
5.0

Customer did not leave a comment.

Zachary R. 
Rating:
5.0

Great job and excellent, fast service!

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Sherwin S. 
Rating:
5.0

Nothing

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

As noted above

SUSAN T. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
5.0

everything went well, no issues at all. Very good experience

Aaron N. 
Rating:
5.0

The manager was very professional, helpful, and friendly.

Quinn B. 
Rating:
5.0

It was easy and fast.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

KONRAD P. 
Rating:
5.0

Very helpful gentleman

RICHARD R. 
Rating:
5.0

Excelente

WILLIAM L. 
Rating:
3.0

Customer did not leave a comment.

Raylene W. 
Rating:
5.0

Customer service agent was prepared process me efficiently and quickly and also had the van warmed up since it was so cold and had been snowing excellent excellent

James S. 
Rating:
3.0

I set up everything online expecting to get there and just pick up the trailer but that wasn't the case. I uploaded my ID and Credit card online cuz I didn't have them with me. When I got to the location, I was told that I needed my ID and a credit card on me. So, my thing is what is the point of uploading my ID and Credit card if they need it when I get there

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Katheryn C. 
Rating:
5.0

Customer did not leave a comment.

Shawnday B. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
4.0

Customer did not leave a comment.

GLENN D. 
Rating:
5.0

Customer did not leave a comment.

Nick D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
3.0

we found a dental floss pic to the side of one of the seats which was kind of gross

EMILY G. 
Rating:
5.0

Nothing Dave is a very pleasant friendly individual. Very knowledgeable and helpful when picking up the equipment and also when returning it. I would definitely recommend this location.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Amarilys L. 
Rating:
5.0

Customer did not leave a comment.

WILBUR M. 
Rating:
5.0

Customer did not leave a comment.

DWAINE R. 
Rating:
5.0

Customer did not leave a comment.

Aneudy M. 
Rating:
4.0

Customer did not leave a comment.

DANIELJOHN B. 
Rating:
5.0

Dave on 84 and Groton class act very professional everything went smooth this is why I continue to go back time and time again with Dave this I believe is my third of fourth rental this year with him excellent job

DAVID R. 
Rating:
5.0

Excellent job !!!

John P. 
Rating:
5.0

The computer system during pickup was extremely slow and caused a 45min delay. I recommend system improvements. However, the staff was great at pickup and drop off locations.

william B. 
Rating:
2.0

The place where I picked up the U-Haul was very good. At the actual U-Haul Place in Route 184, the entire reservation was wrong. The rep was very helpful in giving me what I needed. The reservation was for return on Tuesday, 16 Nov. I returned it on Monday, 15 Nov when the place opened and was charged for 2 extra days. The trip to Florida was a little unnerving. The Cotter pin where the hitch connects to the receiver almost came out. I had to buy tools ($50) in order to fix it (it was mangled). When I got to Florida to get lunch met some friends and she pointed out the nut was almost off the bolt of the ball on the receiver. There was no cotter pin on the nut. My friends help me fix it. You need a video instruction before leaving the pickup station, prior to rental.

Leon P. 
Rating:
3.0

Attendant was knowledgeable and quick. Processed my reservation, hooked up the trailer and sent me off on my way in no time.

John D. 
Rating:
5.0

Dave is awsome!

Anthony G. 
Rating:
4.0

Very friendly and helpful location. The manager was right there to help, and check in and check out was super fast.

Michael D. 
Rating:
5.0

Keep that wonderful man who runs the place. No nonsense. Efficient. Kind.

JOHN G. 
Rating:
5.0

Truck was clean and ran well. The owner of the garage was efficient and polite

ALLEN W. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE W. 
Rating:
5.0

Prompt & professional service. Highly recommend.

RODNEY A J. 
Rating:
5.0

I don't know now

FUZI J. 
Rating:
5.0

Excellent service by Dave standup guy very professional we use him three times a year and it's always the same service Excellent

DAVID R. 
Rating:
5.0

Very helpful owner. In and out quickly.

Roland L. 
Rating:
5.0

Excelent service

Carlos L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Extremely prompt customer service. Easy to sign up, pick up and drop off.

SHAUNNA C. 
Rating:
4.0

They were fast and efficient.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Change nothing. I wanted to add that this place was great!!! EVERYWHERE I go to do business in CT nobody knows their job, service is extremely poor, difficulties arise, and a lot of times nothing gets accomplished due to incompetence. This place is the opposite and business conducted went exactly as it should. I finally had a normal experience! I walked in, was met with courtesy, the man took my information and within 5 or 10 minutes I was walking out with the keys to my truck rental. You guys are awesome and I hope they know how much professional service is appreciated!!! Very refreshing!!! Great job!!!

Leslie G. 
Rating:
1.0

Don't give them a broken truck that overheats in less than 20 minutes and pisses coolant all over the parking lot. Don't charge for fuel when the truck showed up half empty!

KELSEY H. 
Rating:
5.0

The owner helped me. I have rented from uHaul before and never got the top notch outstanding service I received from him before. He is a valuable asset to the uHaul brand

John M. 
Rating:
5.0

Efficient and Professional

James A. 
Rating:
5.0

Super fast checkout and setup. 5 minutes, on my way!

Larry C. 
Rating:
3.0

Van smelled bad and I wasn't able to use it for what I needed because there was a hold placed on my debit card

Solomon R. 
Rating:
5.0

Customer did not leave a comment.

CHESTER K. 
Rating:
5.0

Customer did not leave a comment.

JESSE P. 
Rating:
5.0

Customer did not leave a comment.

BARBARA T. 
Rating:
4.0

The truck had shifting problems. It was clean. Made the move.

ANGELINA H. 
Rating:
5.0

Customer did not leave a comment.

JOHNROLAND T. 
Rating:
5.0

Dave was fantastic! He made an otherwise extremely stressful time , less stressful.

tom D. 
No reviews have been submitted for this location.

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