Customer Reviews for C&J Storage

Friendly and very polite, very nice location. My second time there and I wouldn't hesitate to recommend them to everyone.

Hated the return procedure on the phone. No one told me you had to be on site to do it...I had already dropped the trailer and left and had to go back.

Outstanding service. Pleasant people to deal with.

We have spent over 15,000 with your company and most of it has come or gone out of this location and my husband and I had a miscommunication and left a couple of items in the trailer which we return over 15 hours early. They had 3 more of these trailers on their lot, instead of calling and asking if we realized the items were in the trailer they threw them away. They have called us from this location to confirm our pick up times and other items, so we know they have access to a number to call. When theY charged me a 15.00 cleaning fee I called them, as we usually wash out the truck or trailer and some times have washed the whole outside of the truck before returning it, so I didn't understand what happened. I was told there were items in the trailer and they had thrown them in the dumpster. I asked if they could be taken out of the dumpster and put aside and they made a huge deal of not putting two wire frames in their “showroom” but would leave them outside if I would come ASAP and pick them up. I volunteer usually every morning Monday through Thursday at our food pantry, we're we hand out food to homeless and people, families in need with children. I was not able to volunteer as I had to drive 30 minutes to pick up the wire frames that took up maybe 6'X 1'X 6” of their showroom. I will use this location as a very last resort in the future should we rent from Uhaul again. I will be telling people about this experience, After spending over 15,000 in approx 2 years time I find this customer service very poor and their attitude rude and very appreciated. And their behavior also reflects on Uhaul as that is the service they are providing.

This one stop Storage and Uhaul Dealer is Awesome and very Helpful and Clean ! Thx's

I filled out everything online and paid in advance. I did all the paperwork on line to speed up the check in process. I think the guy redid it all as it took a long time when all I should have had to do was sign and go. When he got done doing the paperwork the person said I owed $36.00. That did not make me very happy.Turns out he added insurance back in which I previously declined so he backed that out but I still owed 1.99. I still don't know why i owed even that but I paid. He said it had to do with taxes. I say somewhere somehow I got charged too much. While $2.00 wasn't worth the time to figure out it doesn't make your system look very credible.

Very friendly staff, appears to be a great combo rates for storage a bit high but renting a truck was a breeze.

U haul should pay the 100 deposit back immediately upon delivery of clean truck that's fueled up shame on the company. Your customers like their money just as much as uhaul loves theirs!!!!

Great service! Very helpful and patiently answered my questions before I had even made a reservation for a trailer. Trailer was clean and ready to go when we arrived. Was able to return it after hours. Rented a truck previously with same results. Will definitely rent from them again if needed! Highly recommend C & J Storage!

I was charged $45 for insurance without my permission. It took several hours to get through to your customer service, which demonstrates a lack of customer service.

Very professional and helpful.

All smooth.

We just dropped it off and the personnel guy just checked it in by computer and sent us an email. It was quick and easy,

Amazing Staff and Facility! Can not think of an improvement because it's great already!

Great location as far as customer service is first. Let them keep doing the job they are doing. It works for U Haul.

Everything with the trailer and the service was excellent. Very pleased with the overall rental experience.

Had a billing problem, otherwise ok.

Very easy to drop off the trailer, very friendly staff.

Nothing. This is a nice established business and they are very polite and efficient. Thank you!

Overall a great experience, friendly people, normal hours, accommodating, easy peasy.

Everything was good

Great place to do business with!

The customer service, equipment, trailer , everything was excellent. Would definitely use again & highly recommend to others. Thankyou!

Very best customer service. Everyone there was friendly and helped in every way they could. I could not have had a better rental experience! I would recommend to anyone that asks! Outstanding!

Price higher than quoted by dealer in Troy, Mo

Simplify the system

C&J handled everything well. Would recommend to others!

just maintain good service

We have rented from this location four different times and each time they have been helpful and pleasant to do business with.

not a thingnThanks

Nothing, everything went quick and was great! Thank you!

This location was very nice and well-maintained. The gentleman at the counter was not very pleasant though, hence the 'Average' rating.

These people are great! Friendly, courteous, and they go out of their way to be very helpful. Their storage units are very clean, and they make sure your uhaul equipment is ready to go. You will be treated right!

Could not get any better. At the warsaw location. The Garden City location. Well I will just say I`ll never go back there again.

Everything OK at this time

Great experience. Friendly people.

Vehicle needs an alignment bad! Motor sounds like crap

I made after hours drop off so I did not have interaction with anybody but it is a very well maintained facility

Both locations were excellent to work with in every respect. The truck I was given worked terrific and was a joy to drive. I was really impressed with the truck.

It was all great

Very friendly, helpful and informative. Helped us find people to help us load and unload. Used their storage for two years

Very friendly atmosphere and very helpful as always. I've rented here 3 or 4 times in the past. Would definitely go here again without hesitation.

gas tank was almost empty! and was charged for 24 hours, when only used for 5 hours. i have used this company 5 or 6 times over the last year. The older gentleman very helpful. Younger guy, very rude, and not helpful. I also have rented storage unit from them, for several months to store furniture, etc. after having fire, things purchased to replace items lost, same situation, on personal.