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kevin S.
Customer Reviews for Candlewood Valley Motors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff, very helpful!
William N G.It was OK, I waited a while to check out but they were nice enough. Place is pretty crowded with other vehicles.
ALAN P.Good customer service
MARIO R.mileage price is surprisingly high
Mark R.Mike was very courteous and efficient. I appreciated his fairness in explaining the rate and when I got my final bill it was exactly as he had presented it. Highly recommend this location for truck rental!
WILLIAM C.I dropped off when they were closed, so no contact.
Kristin D.Excellent Services
PHILIP B.had problems using the smartphone for the rental pickup ….. it kept not responding and kicking me back to start over ….. rental agent was extremely helpful getting me on the road quickly ….. she was great
Douglas H.This was not only my first experience renting a U-Haul product (in this case a trailer) but also my first experience with Candlewood Valley Motors. I can honestly say both experiences were outstanding. The price was right and the trailer fit my needs perfectly, but more importantly the gentlemen at Candlewood went above and beyond. Sincere thanks and I strongly recommend them to others.
MICHAEL V.Easy pick up. Great staff!
ROBERT FRANCIS F.11/10
ZACHARYMAXWELL R Z.I like how easy the APP made this experience. The “dealer†reviewed everything on his computer and then noticed that I needed to provide an emergency contact when I was in person at the rental location. I wish the APP would do the check and let both me and the dealer know everything was complete and ready to go.
SCOTT M.Not a Thing Great Experience.
ANTONIO A.The truck I borrowed did get the job done, but if that was My car I would have taken it immediately to get the transmission checked. I returned the truck after hours, and moving is a busy time, so I regret that I did not have time to advise the staff at the location that the truck I borrowed needs to be looked at.
Elaine M.Nothing. Everything was perfect and easy. Pick up, return. It was in good condition. Most especially, the woman who helped us, Ronda, was wonderful, informative, helpful, and she is an employee you want to keep! We would totally rent from here again if the need arises.
Adele C.It was quick and easy!
MICHELE R.no improvement, the location was a small combintaion repair facility and uhaul rep.
DENNIS B.While he pick up location was great, your U-Haul App is non functional. When the vehicle was returned numerous attempts were made to upload photos and complete the process with the app. It didn't work. Very disappointing
Paul G.The customer service was great. The appearance and condition of the truck looked fine. The transmission was so horrible that the entire drive was frightening.
Joy S.Quick and easy customer service from pick up to drop off. I will definitely rent from Candlewood Valley again.
COREY P.I do think that all the several Uhaul rentals I have used recently are overly expensive!!!!
KENNETH S.The truck was not swept out when I received it....I had to clean it out before I started using it. I had to call the main uhaul numbers to confirm whether a 2 day rental was on a 24 hour clock vs calendar day. The person assisting me wasn't sure but she 'thought' it was 24 hours. This is something that the staff should know or be able to look up. The return to address was sent to me on Saturday and was an hour in the wrong direction from where I took the rental. When I called the main number and asked about changing the return location, they indicated I could use the mobile app to do this and you cannot do that in the mobile app. I finally got it changed but took 2 calls.
GEORGE R.The return location was a VERY busy car repair shop right off Rt. 202 in New Milford Ct. It made it difficult to drop the flat bed off. Guessing it was because it was the end of the day, and LOTS of customers were picking up cars.
JAMES M.Great service; easy to work with Candlewood Valley Motors
PETER D.Charge less for mileage
carla P.Friendly and competent. Everything was perfect.
Gregory I.Ensure equipment is available that is ordered to prevent injuries! I was incredibly unsatisfied with my rental, I never would have went through UHaul!
Anthony P.Great
bill S.Rented a van to pick up a ping pong table in Danbury. Check in was quick and easy and the van was clean. I brought it back after hours so had to complete the return online using my phone or pay a $20 service fee. Only took a few minutes, had to enter the mileage and all that as well as take pictures of the inside. Overall a good experience and would use this location again.
Amanda G.wAS NOT TOLD THE ONLY WAY i COULD TURN IN THE TRAILER WAS BY PHONE WHICH i DID NOT HAVE WITH ME & TAKING A PICTURE AT THE LOCATION. nO UHAUL AGENTS WERE ON DUTY OVER THE WEEKEND. tOLD CUSTOMER SERVICE ABOUT MY PROBLEM AFTER BEING ON HOLD FOR 32 MINUTES BUT THEY COULD NOT CLOSE OUT THE RENTAL FOR MEWHEN i HAD TURNED IT IN ON DAY 2. 4 EXTRA DAYS WERE ADDED ON BECAUSE OF THE DELAY IN GETTING THE TRAILER WHICH WERE NOT NEEDED EXTENDING THE RENTAL UNTIL THE NEXT TUESDAY. fINALLY ON DAY 5 THE AGENT WOKE UP 45 MINUTES BEFORE TIME RAN OUT & LOGGED THE TRAILER IN. THEY THEN DECIDED TO CHARGE ME $57 FOR AN EXTRA DAYS RENTAL WHICH I JUST DISCOVERED ON MY CREDIT CARD BILL. aFTER HOLDING FOR 27 MINUTES FOR CUSTOMER SERVICE I AM NOW WAITING TO GET THAT CHARGE REIMBURSED. THE OTHER THING THAT NEEDS ATTENTION IS YOUR LOUSY COMPUTER PROGRAM WHICH DOES NOT SAVE YOUR INFORMATION WHEN YOU TRY TO LOG IN-JUST A WASTE OF TIME.
richard H.No comments, I was very satisfied with the service
MARIO R.Great overall service. Keep up the great work!
Eric B.truck leaked driver got soaked and had items in the back ruined because of leakage
judy C.These guys really went the extra mile. My light kit wasn't working. Apparently, a fuse was missing. They helped diagnose and correct this problem instead of just sending me on my way.
JUDAH H.Being that I am anal with record keeping, I wish that Candlewood, in some fashion, indicated on my contract that the trailer was returned in good condition.
WILLIAM S.I had ordered blankets and they were not in the truck -- this is really my only complaint. Everything else went perfectly.
Timothy S.The trailer wiring was in terrible shape. The lights failed on me on the way back. I tried to fix the wiring where the wires had disconnected, but they were so short it was impossible.
Charles P.What a pleasant experience! Can't say enough about how accommodating and efficient everyone at this location is!
Leila H.No covid protocols. One of mechanics was in office with no mask. Another tech required a slide through credit card and refused to accept any touch less payment that I suggested. This brought be within a foot of the woman who had to slide the card through. The women in the office were bossy and rude and intimidating enough for me not to ever use this facility again.
Mary F.I reserved a 6x12 trailer almost a month in advance in Stamford, CT. When the time came, I had to drive up to New Milford, CT to pick it up, an hour and a half drive way out of my way. I was not a happy camper. The local scheduler tried to make up for the inconvenience by giving me an extra day and 6 blankets. But, then it took over an hour to hook me up; they even had to call some guy not on site to do it. The trailer, itself, was clean on the inside but either old or just dirty with at least a dozen dents and dings on the outside. Regardless, I had a successful move from CT to FL.
Donald L.I walked inside the office and nobody was wearing a mask. We're in a deadly surge of the Coronavirus. I asked the woman to put on a mask and she told me she would when we went back to the office. She took me to a tiny, stuffy, airless office, (probably where she and her coworker were sitting maskless before I arrived) and then put on her mask. It didn't feel safe. She was unapologetic.
Denise B.I have rented from another u-Haul Dealer in the area and Candlewood Valley Motors was infinitely easier to work with. Representatives were pleasant, accommodating and flexible. Thank you! You
Leila H.Young man, who disconnected trailer from my vehicle, said that U-Haul did not install the rubber sleeve onto my hitch, which is why trailer rattled profusely all the way to my destination. In fact, the movers from B-N-S told me the same thing. I will call the U-Haul installation facility to remedy the missing part.
GLORIA MARIA L.Everything was great. Well run location.
Didier H.They should have more sizes and equipment available. Great location and easy access
Vincenzo T.Bad service
Dexian K.The staff seemed a bit dismissive of my concern about billing saying it was out of her hands. Suggested better way to handle it would be to offer suggestions of how I could address it should a problem arise.
Elizabeth B.I searched for uhaul locations and everyone was closed (sunday). Found the Candlewood Valley location in new milford, ct that stated a van was available. Upon arrival of the pick up time, the location was closed and the keys were not available unless I went through the online process. I was not upset about that, as I read through the preparation email uhaul. My biggest concern (that pissed me the fuck off) was that it took 1.5 hours to complete the process. I feel I should be reimbursed the $19.95 or something else for the complete headache. I had my 7 year old son with me, and if your a parent... think of hanging out in a parking lot for 1.5 hours....and its lunch time and you dont have food nor water.
David L.