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CRISTIANO D
Customer Reviews for Candlewood Valley Motors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck is at the end of its life . Shifted horriblly I was worried the whole trip. Seat is wore out and 148k miles. The staff was friendly at candlewood Valley motors
PATRICK LGreat people to deal with
Sean MThe right side mirror was broken. It made changing lanes difficult and dangerous. The van should not be rented out in this condition. The van was also not clean. I called the extension number of the location for Uhaul servuce but it was unavailable.
Eduardo MEverything was as expected.
GARY DEverything was great and easy!
RELDA WThe representative was friendly and helpful. Quick and Efficient.
MICHAEL JThe check-in was fine, the lady was very friendly and efficient. I also don’t blame them for the truck that ran poorly before breaking down. However, when I called to tell them the truck wouldn’t start they were quite pissy and treated me like it was my fault. They told me it wasn’t their problem and to call u-haul. As a result of the breakdown I was not able to complete the move for my client. The icing on the cake is when I was charged for wrong drop off location and an extra day after the truck was towed away.
JEFFREY SNothing
Richard KExcellent friendly staff
PHILIP BExcellent service!!
CHRISTOPHER Hwas closed despite a sign saying open. but location was convenient. it was unclear where to park the trailer.
JOE WI have used this facility on media occasions and I have been very satisfied with their level of service. That is why I am a repeat customer.
DARYL SMy experiences at Candlewood Valley Motors in New Milford, Connecticut have always been excellent. Available equipment, friendly service, and convenient location make this my business of choice for all my U-Haul needs. I will be using them again!
GABRIELLE SStill like personal service instead of app.
MARK LDriver side mirror is lose. It would fall out vision and you could only see the ground every time you hit a bump. I had to reset and adjust the mirror while driving. Every few miles.
rick fYou’re trailer is advertised as 5’ wide. It is actually barely 52”.
ROBERT CNo one was in office area when I arrived, had to look around to find someone to help me. Attendant proceeded to look for someone else to help me but ended up checking me out herself
Carl SThe woman at candlewood valley where I picked up the truck was great
Aimee STruck was rough but moved what we had to move so worked out.
Cathleen KFast, easy, convenient, friendly
Dan CVery friendly and easy process
rafael mblinker bulb blown
Terry CGood 👍 customer service
mark sOnline pickup was clumsy, much could have been done ahead of time. Lack of wifi didn't help
SCOTT DI did the vehicle walk around inspection alone, kinda surprised. I returned it with about 10 gallons more fuel than I was required too and was told that there would be no compensation for that.
brent kExcellent service... Very polite and a pleasure to do business with..
CANDLEWOOD VGreat customer service. Very friendly and helpful.
Gary FGreat staff - very friendly and welcoming. Excellent experience.
Martin BOutstanding location.
Kevin YHave used Candlewood valley several times one way and now drop off. Owner there does AAA pick ups and is a genius with Car troubles.
Edward DAlready did recommend them to two people.
Edward DThank you.
Octavio DFriendly service. Almost forgot my blankets!! Michael flagged me down to pick them up. Easy experience. No hassles. Truck was ready when scheduled for pickup
Richard CEverything was good no issues
Jeffrey DThe representatives were very helpful -both on Friday, and Saturday, when the regular rep was out. Both explained everything carefully and thoroughly. Nothing to improve as far as I’m concerned.
Carolyn BVery nice people..
Richard POnly to make you better .... Little cramped and trailers just thrown about .... not looking professional and I even questioned if the trailer had been looked over and in good running condition before I took it. Presentation is key sometimes.
Thomas TThe return was simple and fast.
Douglas TEverything as expected, no issues which is a big win these days.
Daniel GTruck was hard to drive, it was filthy i needed it to move, but wouldn't recommend to anyone. Disappointed and didnt want to pay, made moving hard!
jonathan p