Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location for pick up was not all convenient. It was selected by U-Haul. Gentlemen at pick up was very nice. The regional scheduling people were of no value including the manager. You could tell they were not into customer service and really did have any concern for how far out of the way the pick up stop was
Very fast amd easy process. No complaints!
You guys rock.... will always use you guys for uhaul rentals
Nothing
The left headlight was not working, but we found out only at night
Get bigger car hauler trailers! So if people want to move trucks y'all got the trailers to do so and you'll have more customers as uhaul all over the nation!
Very clean and the staff connected and disconnected the trailer for us on pickup and return.
The attendant was excellent. Available, friendly, professional. He is a keeper.
I appreciated him printing off the final paperwork
Availability and flexibility was spot on. Staff was courteous and knowledgeable. Flawless experience
The location was fine, but overall it was a very frustrating experience. I reserved a van online, supposed to be available at the above location. Got there to discover that there was no van there. There had never been a van there. Apparently, I had been sent an email informing me that the reservation had been changed to another place, miles away, and miles out of my way. This feels like a bait/switch to me. The website told me I was reserving a van at a place that had no van, and didn't have one at the time the website told me that there was one there, and that I had reserved it. I didn't happen to check my email in the meantime, so didn't see said message telling me I now needed to go miles out of my way.. Wasted much time getting this straightened out. In the end rented a truck much larger, and more expensive, than I wanted because I didn't have time go chasing the van at some other location, miles away. Disgusted. Would like a refund.
Do not worry about the location
Please give C&M Automotive a permanent 15 foot truck. We love renting from them but know we will need the bigger truck in the future. Their customer service is outstanding and we want to be able to keep using them.
Quick. Easy. Great Hell.
Fast and friendly experience! Guys were very helpful.
Everything is done professionally equipment almost brand new I definitely go with U-Haul again
Service was quick and friendly, would recommend this location to others.
Very friendly people! I have rented from here several times! They are my go to Uhaul.
No need to improve..i needed a truck spare of the moment and uhaul had one available.. the gentlemen there was very polite and the service was quick.. i appreciate it..thanks so much..
Everything went very smooth. I received the equipment quickly and was off with it. Once I returned, they quickly took the equipment back and I was on my way.
Great location and customer service
Helped with issue that dolly was not sent with truck
Nothing, excellent service.
Very good experience. Great U-Haul location !
Nothing I can say to make it better with this location. The people there are friendly and prompt.
Very helpful and made everything easy to understand
Super friendly staff. Wanted to help me. Easy location as well.
N/A
Really smooth going, and the staff set me so well.
Ordered 6 dozen moving blankets. They had 6 Why don't stores check the orders for that day? One guy just came from a store 25 minutes away that had plenty of blankets, now I'm expected to drive there to get them because they didn't look at my order!
From my point of view there wasn't much more they could do to make my experience enjoyable they are very accommodating and very friendly
Explain the drop off in more detail. Be sure to tell the renter that they need to have their phone available upon returning the truck.
I had the truck for less than 10 minutes and put on maybe 2 miles. My moving help backed out and I took the truck back and was told I had to pay for a full day. So I took it again and parked it to see if I could find help moving and I did not. The person at the desk would not give me a break on the price and I had to pay for a full day and nothing ever went into the truck and I didn't put more than 5 miles on it. A RIP OFF. Every time I rent from U-Haul there is a problem. I wouldn't say the truck wasn't clean, but it had smoke coming from the exhaust.
Great service and straight forward
Always great service!
Jus prefect
I was not alerted to the protocols at the time of return after hours. Very confusing especially for people who do not use smart phones. I did not do it because I had already returned the key. In the end, it worked out. But that is a problem. Another person was very frustrated.
Customer service needs a lot of improvement.
Everything was good.
Great people great service 10/10 will go again
Location is well equipped and very well informed as to uhaul rental process.
Nothing. Needs were addressed with friendly and knowledgeable staff.
Great
The front glass of the truck was very duty , it could be cleaned in 1 minute , other then that everything else was excelente.
Everything was great including hospitality
Trailer was put on incorrectly. Once a car was put onto the trailer the trailer disconnected and hit the bumper of the truck picture will be attached. We will get a quote from a body shop and send it.
