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William D.
Customer Reviews for C&S Unlimited LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The wait time on the telephone in connecting with U-Haul associates is entirely too long. After waiting for extended periods of time, I was transferred over and over again to associates who did seem to want to assist me. But, C&S Unlimited made the difference and I am grateful for that.
KEVIN J.Very nice lady that helped with the rental. All went smoothly. Thanks
Roland J.I was only 3 gallons shy of a half tank and git charged for 18.00 gallons of fuel. I am dismayed at the unprofessional character displayed here and will NEVER use them again.
Alesa D.It was poor because there was no internet service do to the a hurricane the lady that owns the location was nice
Horace M.They changed the hours and were closed on Saturday.
Danny O.The truck was really loud like it needed a tune up, I was sent to this location because the dollys I requested were supposably not able at another location but no one called to verify what steps were at this location. My husband tried calling Friday when they sent us the email of the change to a different location and no one answered the phone but we assumed everything would be fine but The login was not working initially so it took almost an hour trying to get checked in because we were not informed yall were closed on the weekend and then we drive all the way home to find my dollys in the truck at all. This was absolutely the worst experience I've had
Calvin T.Site was closed when I returned truck.
Joanna D.Your representatives were efficient, knowledgeable as well as kind, helpful and I certainly appreciated there service.
Gloria F.Everything was done for me, so I don't know of anything else that they could do!!! Great customer service!!!
Elizabeth L.my only complaint is I order a 26' truck, the day before i was schedule to pick it up they stated they only had a 20' truck. i had already lined workers up, so this cost me double the price with gas, mileage and hourly rate. I would have been better off getting a third party service to move me.
Keith D.The lady at C&S Unlimited was very courteous and professional.
BRIAN M.I reserved a U haul at the Ambassador Caffery location and when I went to pick it up I was advised the people that rented the truck did not bring it back. So I could not rent the truck and there was no other trucks to rent, the lot was full of trucks, I asked about those trucks and I was told those were reserved. I told them I reserved a truck but I had to go to another place, that they found. I also said why reserve a truck if I could not rent one when I go to rent one. They could not give me an answer. The place I went to rent the truck was very helpful, my experience there was very good.
lloyd H.Make sure the equipment is repaired before next customer comes in to rent !
glenn V.The equipment was not properly maintained. As we were driving on I-10, the windshield wiper on the driver side completely broke off while it was raining.
Raven W.Very nice and helpful.
donna P.Truck broke down a few miles after getting it. Lady in the office acted like she had no clue about anything that happened with the truck over the weekend. Contacted UHaul itself & they were SO helpful with making things right. Would rent from UHaul again, just not this location.
Zachary L.Not change my location pickup.
lisa S.Very nice and professional staff. Thanks
Christopher O.Excellent customer service. Felt very welcome and she was very detailed on all the info about the transaction.
James T.Owners tried to talk me into canceling the day of my rental after telling me it would ok to bring the truck back a little late weeks ago
Brett H.My husband and I went to pick up the trailer. Upon arriving, we were told that we had to hook up the trailer ourselves. My husband had a triple by-pass heart surgery last year and was not able to totally pick up the trailer, even with my assistance. When he returned to the lady inside asking if she had a jack we could use, a large burley man came out and helped. I don't really know if the trailer was checked for cross-country travel. The one we rented several weeks prior was not ready for such a long trip and had two tires that had to be changed; we had loaded the trailer the night before and upon getting ready to leave the next day, we found the tire issue. My husband and I have made seven trips from Lafayette, LA, to Clermont, FL, since this past Christmas; we rented trailers each time, plus a truck on one of the trips and had no other problems. Thanks for making this company such a great asset to our moving society!
John D.We had a little problem with the website adding extra option, but the owner was able to make a phone call and I was on my way
CLYDE O.Drove 73 miles, put 7 gallons in truck, was still charged $15 for additional gas...guess u need to improve efficiency of these trucks...3.8 mpg...pretty fishy to me. Feel taken advantage of!
Bobby F.No one was there
Patrick L.Nothing! They were friendly and courteous and went out of their way to be helpful.
LISA M.Very nice and fast.
Don G.Everything is excellent!
MELISSA P.This place is excellent! I needed a uhaul at the last minute (literally at that exact moment) the reservation took 10 mins to make online.. When I called to inform the company I was coming the owner stated they only do ahead of time reservations on Saturdays and he was not there but he informed me that he would be on his way to the office in order for me to get the uhaul! I was soo exited bc I was in the process of moving to Houston at that moment
amistic F.Nothing
jean B.Experience was great. Had to drive 20 miles to pick up equipment. Had a U-Haul dealer 3 blocks from the house I was moving from. Don't know why I couldn't pick up truck from the closer location.
LESLIE F.