Customer Reviews for C&V Luxury Unisex Beauty Salon Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

Google and Uhaul said it was open 7am-7pm. Didn't open until 10am. Keydrop in the back had no lock and was held closed with an old hoop earing in the lock spot that could be pulled out... Took pictures and a video and called uhaul and was told to leave it but at LEAST have a lock on the "lock box". Also there was no Uhaul signage on the storefront. They do a lot things including uhaul but the only way we knew it was the right spot was because there were 2 uhaul trailers up front and 2 behind the stoor. It took 2 agents on the phone to know their actual hours and that they did have a key drop. The second one OKed me dropping the keys w/o a lock on the box.

Rating:

1.0

I would never go this shit hole nasty dirty foul building lady speaks horrible English carries a baby around her lap had open whiskey bottle on file cabinet I took photo took forever to check in made reservation week in advanced then had to sit in this shit hole for another 30.minutes this l Non english speaking lady couldn't find key to uhaul truck. I would never ever go to this shit uhole nor rent a uhaul again.!!!!! It was so bad I want a refund

Rating:

5.0

Nothing

Rating:

5.0

The customer received was second to no e at thebpick up location and drop off location. Friendly knowledgeable staff that was eager to assist. Highly recommend.

Rating:

5.0

The ladies could not have been nicer or helpful!

Rating:

1.0

Took over two hours to go through the process, waiting for the "system" to work. Difficult location for vehicles, truck below 1/4 tank of gas when picked up. No paperwork due to the "system" . I was promised an email with paperwork and never got it.

Rating:

3.0

They had me drive to another location to pick up the car carrier then told me I would get $25 back for my troubles but it was a lie.

Rating:

1.0

Dirty location. I had to unhook the trailer myself with no help. Also, the lady at the shop couldn’t speak enough English to communicate with me. I plan to complain.

Rating:

1.0

Have them call a different rental company.

Rating:

3.0

Few places in Marathon, FL are clean and inviting so you make the best of it. The minimal interaction was fine.

Rating:

5.0

You have an app that has questions about what kind of vehicle to tow I typed in the proper vehicle information when I got back to load up the trailer the trailer was too short for the vehicle. I had to return the vehicle to a different location and make different arrangements, I was out five hours of my personal time going to pick up the trailer from Homestead plus my gas money plus my rental money U-Haul will never get another dime for me

Rating:

4.0

communication was spotty, but all in all, everything ended up well

Rating:

3.0

Na

Rating:

2.0

I had a trailer rental for a 12:00 noon pick up. The trailer was waiting there from the day before. I got at the place at 11:00 just to see if I could get it a bit early. The Uhaul people rented my trailer out to someone else that did not have a reservation! I had to wait until 5:45 pm to get a trailer after about 12 phone calls. This really screwed us up! I understand a mistake, but, this was negligent. I appreciated their kindness, but not cool to put people through that. Brad

Rating:

3.0

Hard to find. Takes forever to put gas in tank. Same thing happened with the last 15 foot truck I rented. Issues should be addressed.

Rating:

5.0

Muy buena atención. Gracias.

Rating:

5.0

We did have an issue with the trailer swaying. Even with me loading it properly. I really good with weight distribution on a trailer.

Rating:

5.0

Over the top experience 100% Recommend

Rating:

5.0

Awesome customer service. Very impressive

Rating:

5.0

The Pick-up location staff are incredible. They went above and beyond to ensure we were able to successfully get our UHAUL on an extremely busy Saturday before Easter in the Keys

Rating:

2.0

It's a parking lot behind a restaurant. There is no office - the guy was sleeping in one of the trucks when I arrived. It was hard to find. I'm glad that I was only dropping off, and not actually trying to rent a truck.

Rating:

5.0

The staff is absolutely amazing!! Josie is great.

Rating:

5.0

They were not open on Sunday when I dropped off but they did promptly return my phone call and confirmed dropoff instructions. Very friendly and sent texts before dropoff with location information.

Rating:

3.0

Marathon drop off is hard to rate. There was no one there for the drop off. Not a bad experience, just didn’t have one. It is a little tricky to find. The owner called. Me later to check and see if everything worked out ok with the drop. Which it did

Rating:

5.0

Josie, the manager, was awesome. She went above and beyond. She has a great attitude and a great sense of humor.

Rating:

1.0

No one available to help. Number does not work

Rating:

5.0

Difficult to find no signs. However the young women who helped was very good. Unlike last year when no one even returned our calls.

Rating:

3.0

The owner/manager was very nice, responsive, and helpful. It’s a rural town and the location matches that. However there was a great deal of mud inside the trailer.

Rating:

5.0

Josey was great. She made the experience excellent. Thank you so much Josey

Rating:

5.0

They were very helpful, knowledgeable and professional.

Rating:

5.0

The gas was half tank. It will be nicer to have a full tank.

Rating:

3.0

Behind a building, no sign, door locked had to guess at location and pound on door till someone eventually came out, really cramped full drop off lot.... Attendant was directing me to back up, but wasn't watching , so tapped into another rental vehicle.... Simply no where near a professional experience

Rating:

5.0

The Representative Jose was so welcoming and helpful. The perfect size trailer was available and Jose made it all so easy. I was very impressed! Thanks Jose 👍

Rating:

2.0

I had several issues with this location. First, there is no one there, one of their numbers is disconnected and the other they do not return your messages. The lady was very nice but she wrote the milage down wrong and I didn't think it mattered because she added the "tenths" which added a whole number to it. Normally that wouldn't have been an issue but when I returned the vehicle the next day I was not able to for credit because one she didn't return my messages (it was a Thursday afternoon and because the milage wasn't right I couldn't check it in electronically. After three phone calls I ended up leaving the vehicle on their property. Not surprised the next day I was charged an extra $150 for milage use; instead of 21 miles I was charged 211 miles. Again, I tried to call, no answer. I finally contacted uhual customer service and was credited only $140. And because she couldn't verify the drop off time she wouldn't credit me the extra day return. All this could have been avoided if she was a little more professional in answer her customers phone messages. And the truck wasn't very clean!

Rating:

5.0

Great service

Rating:

5.0

The owner was extremely friendly and helpful. She made the transaction thoroughly enjoyable. I’ll definitely use this location again for any moving needs.

Rating:

3.0

More staff.

Rating:

5.0

Great service, friendly and convenient. Great experience

Rating:

3.0

Dropped off so no contact except by phone. Receipt emailed promptly.

Rating:

5.0

She was very happy to help and made the process quick and convenient. If you call beforehand to let her know you're coming to rent or return, she will be outside ready for your arrival and it will be smooth!

Rating:

1.0

Get the rental on time, bring everything that I rented, less dirty equipment would be great.

Rating:

2.0

Needs visible signage Otherwise, these people offer superb assistance 🌈🌈🌈🌈

Rating:

4.0

Very good experiance

Rating:

3.0

The owners Dave and Josie were wonderful! Better signage would be helpful for their business.

Rating:

2.0

Very difficult to find. Phone call unanswered/not returned. Unable to complete drop of on line as requested ( poor internet service). Equipment was fine.

Rating:

2.0

The drop off location is a hair salon and was a bit confusing as to if it was the correct drop off location or not. It was a school holiday, many kids playing in the salon, trash and dirty looking. The man the helped me check the track back in was great.

Rating:

1.0

I don’t know where to start with this uhaul rental experience. The drivers mirror was cracked and the rental place was not welcoming at all. You go into a weird parking lot that you aren’t supposed to park in and see u haul trailers and the big truck was parked on the side of the street for retrieval. It was not a safe location. A 26 foot truck should not be rented here as there is no space. Additionally, the rep though very nice did not to over all the insurance options with me. Wish I had known my options here especially as I did not realize the size of the truck rented.

Rating:

5.0

Perfect thanks

Rating:

2.0

I found the location via Google and saw 4-5 trailers parked behind a shopping plaza. There weren't any noticeable U-Haul signs. I walked around to the front of the plaza and went door-to-door to find the office. The place is also a styling salon and offers other services. I saw a Western Union sign. The lady was very nice and checked in the trailer using a cell phone, which generated an e-mailed receipt.

Rating:

5.0

The staff was very friendly.

Rating:

1.0

No signage to find the location. After a phone call we found it, behind a restaurant. The owner came out yelling at us that we couldn’t leave the trailer there. Another phone call, another location down the road with no signage…but at least this location was helpful

Rating:

5.0

Great people great service

Rating:

5.0

No improvement necessary. Josie was amazing! She actually answered the phone 15 minutes before closing at noon on Christmas Eve and stayed late to help us get what we needed and be on our way. Another location in town never answered. Without her help we would’ve been stuck there until Monday.

Rating:

3.0

I had a one way reservation from Marathon FL to Keystone Heights FL to drop of at the Watering Hole, Keystone Height location confirmed by email. I went to drop off a day early using myaccount and when I logged on it stated I needed to drop off at the originating location in Marathon. I called customer service but couldn't speak to a scheduling agent until the next day and when I did they told me I couldn't drop off anywhere in Keystone Heights and had to drive 25 miles to drop it off in Middleburg FL.

Rating:

5.0

Same as above

Rating:

5.0

The staff was very knowledgeable and a blessing to work with

Rating:

5.0

Extremely friendly staff who made me feel very valued as a customer. The people at this branch should be positively recognized by U-Haul. They were excellent!

Rating:

1.0

Have the truck at the proper location so I don’t have to go to a hole in the wall that doesn’t keep their trucks on-site and doesn’t have the proper supply of rented materials.

Rating:

1.0

Place was not open. Park in the lot with the restaurant chef came out and said you can’t park there when it was clearly U-Haul‘s parking.

Rating:

3.0

I had to fix the equipment

Rating:

1.0

Dropped off a day early a week later UHaul calls me and asked if I am going to bring back the trailer. Location very hard to find. Operation seemed shady,