Customer Reviews for Cane Creek BP

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cane Creek BP

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Jason H. on

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Sheila V. on

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Joe B. on

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We were unable to return the vehicle until after hours and the nice lady on the phone made sure we knew what to do with the keys. Everything was smooth.

Eddie F. on

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Friendly and professional service

Nathaniel Q. on

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Jon C. on

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Steven S. on

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No complaints. After dropping off the trailer, I was on my way after just a few minutes. No drama or surprise “up-charges.”

Don P. on

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John B. on

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Superior customer service. Everyone is very nice and the trailer rental was quick.

ROBERTO M. on

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Robert R. on

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Bridgetta S. on

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Awesome experience! Wonderful people to work with in SC and Va... did not give us a hard time or cheat us! Costs was cheaper than I anticipated! Thank you!

ROBERT S. on

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Great people to deal with ??% satisfied

Mark L. on

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Very friendly and easy return.

Jan L. on

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No need to improve. They were the best!

Darren R. on

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William P. on

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Jeremy P. on

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Floneisha T. on

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I think the mileage rate is ridiculous especially if we have to refuel. A 30 minute trip to and from cost me over $100!!!

Lawrence B. on

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Carol S. on

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Great experience! Mandy and Vicky were very helpful from my start to finish. They are knowledgeable with the online system and the trucks. They guided me with patience all the through. Highly recommend using this Uhaul site.

Stephen B. on

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John L. on

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Like the location, very upset with u- haul, the trailer I requested was not there after I double checked, drove 30 minutes away specifically for that trailer.

Azalea S. on

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Karen H. on

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Russell K. on

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jeannie M. on

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Cashier was rude couldn't find reservation card would not read than was told she couldn't take cash 2nd charged my card over 400 dollars very rude

Christina F. on

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Daniel J. on

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The trailer was damaged and should have been repaired. There was a leak in the front. I placed duck tape over it to protect my goods.

Donald P. on

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William D. on

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The clerk was a "one man show"...running a convenience store and a uhaul center---she was BUSY!!!!! , BUT she was GREAT at multi-tasking!!!!

Ashley L. on

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John C. on

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They had me dropping off trailer in Canada when it was actually New Jersey. Over charged me but U haul corrected and refunded me.

William P. on

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Great Service...

thomas J. on

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Stephen S. on

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At 2pm on 9/11, the person that assisted me charged me and showed me a contract for 24 hours. 5 hours later I received a text message stating my rental needed to be returned by 8pm. I then looked at the email receipt showing that I only had a 6 hour rental. At that point we rushed to complete what we were doing in order to return the truck on time as to not acquire additional charges. When I returned the truck, I explained the situation to the attendant who said I still had the truck until 2pm on 9/12, even though all e-correspondence from uhaul (email and text) said I would be charged addition fees at 8pm on 9/11 if the truck was not returned.

Bernard L. on

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Your verify equipment condition application is a nightmare. I tried to take pictures for 40 minutes using the application and received multiple errors and kept getting kicked out of the app. I finally had in-person attendant, Amanda, verify prior condition. This app WASTED 40 minutes of my moving time. THANK GOODNESS I did not need to use this app upon return of the truck. On return, it was easy. The in-person attendant (NOT an app), Mandy, visually and easily verified that the truck had no damage in 2 minutes.

Tammy L. on

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Joey H. on

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Julie J. on

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The problems I had were not related to this particular location, I was thankful they seem to have a wide assortment of equipment. The only issue there is they don’t hook it up for u and that’s okay but no one told me that when I did the reservation and it would have been helpful to know. Secondly the trailer blew a tire so that was also a pain

Nsor O. on

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Jonathan Y. on

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Kevin W. on

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Mark J. on

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Great location good people

Dara B. on

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Cane Creek BP was absolutely fantastic! I made a last minute change in the pickup date and this was a new location because of availability. I was greeted with a smile, helped through the whole process, and thanked for my business. I would definitely use Cane Creek BP again!

Darren M. on

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federico D. on

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Walter G. on

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Gail H. on

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Peggi B. on

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The rental process was smooth as well as the return. Staff was friendly.

kevin R. on

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Appears to be family owned. Very nice people. Had me in and out quickly. I liked their friendly attitude.

Randy P. on

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Nate K. on

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William R. on

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Steven B. on

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WILLAIM H. on

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Nothing, it was perfect!

Steven S. on

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alvaro C. on

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marshall W. on

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Jeff W. on

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Neel M. on

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The truck I was promised by UHAUL over the phone was for 3K miles but I got a truck with 35K miles. Not happy about it.

Marc P. on

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Kimberly B. on

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Very helpful

Jarvis W. on

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Secundino S. on

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Jeff S. on

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Jerry S. on

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Charles A. on

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Drop off at this location was easy. However finding the hole in the garage door for key drop was tricky.

Delphine M. on

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stephanie S. on

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The young lady who help me went beyond her duties. Even with directions I needed. Her customer service is unbelievable. Yes I would definitely recommend this location. And to the other young lady who stayed with us until we got in our car after hours. I appreciate you as well. She was a angel ??. Thank you both. S.Spencer

Matthew M. on

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matthew B. on

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This location was fine. My only issue was that U-Haul changed my original location to this one, which added about 30 miles to my driving. U-Haul also never notified me of the change, so it wasn’t until the night before when I logged in to my account that I found out I was picking up at a completely different location.

billy C. on

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Friendly staff and professional

Tim H. on

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Jacoba V. on

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Doris K. on

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They were very friendly, helpful and accommodating.

Bruce B. on

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Attendant was very helpful. Equipment was older, but worked well.

Traci L. on

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gene L. on

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Elliott V. on

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Misty S. on

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CHRISTOPHER S. on

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Not the nicest facility in the world but the staff was friendly and got me in and out

William K. on

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David C. on

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Robert L. on

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Great Customer Service! Needed a truck on short notice and they actually answered the phone and was able to assist.

Gerald J. on

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Just wait out in the country, and I’m a country boy. She was quite helpful and pleasant.

Keith C. on

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I made a reservation 3 weeks in advance and up having to go to a different location and get a bigger truck. It was a big hassle!!

Lee H. on

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These folks are always great to work with.

Thomas M. on

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Steven B. on

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narcis T. on

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William L. on

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No complaints here.

JERRIMAH G. on

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Have dropped here five or six times. Extremely helpful. Feels like family. They go out of their way to make everything as easy and efficient as possible. We are blessed to have them so close to our ranch.

kevin S. on

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No problems. Booking was easy. Truck was ready at time of pick-up.

DAVID A. on

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Scott W. on

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The U Haul website wants to be good but was plagued with errors and failed retrying multiple times. Amanda at the rental pick up location was awesome getting me on the road though.

Catherine H. on

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I was suppose to have a 20 foot truck and they only had a 26 foot truck. I was told by customer service I would be charged for the 20 foot price, but was charged the higher price. This is the second time I have made a reservation online and told something else upon pick up.

Jeff H. on

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Dorothy D. on

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I had to wait on my husband because there was no one there to assist with the trailer. Overall the customer service was fantastic

Garrett A. on

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