Location was great. Chat experience with the agent to validate license was not. He was not helpful and only made the situation stressful. His name started with an A I believe.
GODWIN T
Customer Reviews for Cane Creek BP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very poor customer experience. I dropped the rental at 6:30pm on 4/27 and the office was already closed (supposed to be open till 7pm). Phone number associated with the location did not answer and I was unable to leave a voice mail. I was also told there would be a key drop off box and there's NO drop box at this location. I completed the self check out service but did not feel comfortable leaving the key in the van, I kept the key with me and I am in process of contacting the drop off location. I'm very unhappy with my Uhaul drop off experience and would appreciate someone from Uhaul contacting me to address this issue.
Michael ZNothing
TALITHA HEverything went smoothly!
GREGORY GThe people there worked quick and it was easy to get the truck and return it. Also the app process helped on both sides of getting the truck
Ryan LNothing really enjoy renting from you
Jackie WThis location no longer exists. It’s a rundown vacant building. The only reason I found the new location is because someone driving by saw me and told me where the new drop off is. It’s a small restaurant. The staff there didn’t know what to do. There is no sign. If there weren’t other trucks on site, there would be no way to know. This cost me an additional half hour at least. Very poor!!
Jeffrey GGreat service
TERRIE VI gave them above average because the staff at this location was very good to work with. I had to take the original rental truck back after going a few miles up the road due to a vibration problem at about 50/55 mph. That truck was very dirty inside and outside. Looked like it had been in a muddy area. However, the truck that they switched us to, was very clean, as I have always had in past rentals. Wouldn’t hold the location at fault for the mechanical problem and they corrected the situation without a problem, so overall, pleased with the service.
MARK KThey were so, so helpful & kind!
KIMBERLY SEverything went relatively smoothly with a couple of exceptions. The add on materials that I ordered were not on the truck when we went to pick it up. The appliance dolly was put on the truck once my son requested it but the 12 furniture pads were not. (He didn't realize I ordered them, so didn't ask for them). We were still charged the $10 fee. The other issue was my son was going to fill up at the gas station where he was dropping off the truck but the pumps were closed and did not accept "at pump" payments. Since this is a rural pick up/drop off there were no other gas stations within a reasonable distance to fill the tank. The truck worked great and was exactly what we needed. Pick up and drop off were a breeze other than those two issues. A suggestion for the gas is that customers are made aware that the location where pick up and drop off is NOT a pay at the pump location. This way, customers would no to fill ahead of time and not get the $30 fee.
Jennifer GThe young lady was very efficient in arranging the rental and answered my questions. She made renting the truck an enjoyable experience!
ROBERT MSuper quick - in and out
DARBY GThe staff was very friendly and helpful..
RONALD BFriendly people that are helpful. Area is a little tight for larger vehicles, but quite manageable with a little planning.
KIRK LEverything was great had no issues whatsoever.
DONALD PStop having 2 different people tell something different one says you have one way then other in house then won't to charge me 339.00 when he had a crisis will never use uhaul again never!
CHARLES ARearview camera was broken. Check that it’s functioning before each rental.
ANDREW HMake sure the truck doesn’t smell of marijuana, even when we turned on the Air, the odor seemed to get stronger.
TIMOTHY Jwill not ever go back there or recommend, U-Haul needs to better with locations and personnel.... come on U-Haul... people are counting on you and you let us all down.
steven gThe whole process was very efficient.
Matthew FThe app failed when I tried to return the trailer. I had to call customer service.
Jonathan SMore than 1/4 tank of gas would have been nice.
Neal MThe 15' truck we rented was VERY tired. It had 150K miles, and every one of them showed. I reserved the truck online, and when I arrived to get it the U-Haul website was down. I had already completed the complete reservation and application online, including providing photos of my drivers license. I had to stand there until your website came up. I do not fault the location. I fault U-Haul. I won't rent from U-Haul again--at any location.
David KVery polite and helpful
Bradley PEasier pick up spot. Trailer was behind another trailer and very difficult to get hooked up. Jack was very difficult to turn. Trailer light harness was too short. Before returning, discovered left tail light only worked occasionally. No assistance in getting to hook up trailer.
JIMMY HThey were awesome with every step of renting and returning the truck. Very friendly and helpful!
rebcca mGreat customer service and well organized. Best place to rent a u-haul
Brandon PNone
MICHAEL HMade it very simple to pick up and drop off the truck! Excellent customer service!
JON KHandy location and nice people working there
Sean OBest people around. Keep up the good work. Not all paved so can be a little muddy when rainy, but I wouldn't expect it in this location; just a heads up.
Kirk LEasy and quick! Representatives were friendly and helpful. Highly recommend.
dorine kThe truck I was given should be in a junk yard. It was slow, clunky, and though an automatic transmission, had difficulty up or down shifting when starting out from a stop. Several times it exceeded 3000 rpms for a minute or mire because the automatic trans couldn't downshift. Fortunately, the engine did not overheat and the oil pressure remained constant. You should consider replacing trucks like the one I was given if you intend to compete with companies like Ryder and Penske.
Thomas DEverything was was great!
Kevin FTop notch folks!!!! Great atmosphere and friendly helpful service.
Winston HGreat experience!! The lady that helped us was so friendly and made dropping off the trailer super easy!!
Michele KRenting from u-haul is simple and easy renting and returning.
Hayden SSecond time I've used this location. They are extremely friendly
Ronald YNONE. Other than, continue to be as courteous and friendly as you were with me.... Thank you!!!!!
mark yGreat location!!! Not a lot of traffic. Good selection of rentals
StephenFrancis DI received assistance unhitching the trailer and the personnel were very friendly.
Robert BLove using this location. True sense of community here. Good people, honest, polite and so very helpful.
Christy HThe nicest lady. Great customer service. I knew what I wanted and they had me in and out very quickly.
randy b