Customer Reviews for Can-ex Truck Rentals (2001) Ltd
(U-Haul Neighborhood Dealer)

191 reviews

710 Mount Paul Way   Kamloops, BC V2H1B5

(250) 374-2835

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(250) 374-2835

710 Mount Paul Way
Kamloops, BC V2H1B5

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My only comment is that when we booked it online, it does not allow for us to say we are moving from one place to another and then dropping it off at a different location. Consequently the quote was under by $200. That is not what we had expected and it was quite a shock to have been charged double what we were quoted.

Allan R 
Rating:
5.0

Very professional service

Thais K 
Rating:
5.0

Customer did not leave a comment.

kelly j 
Rating:
5.0

Customer did not leave a comment.

Kam L 
Rating:
5.0

Customer did not leave a comment.

Ryan V 
Rating:
5.0

Great experience, and excellent service. It's without any hesitation that I would recommend renting through UHaul.

Natalie L 
Rating:
3.0

We arrived at 1:06 pm and found an out for lunch sign on the door. It was after 2:30 before someone returned the voicemail for the location had a full voicemail as well.

lori d 
Rating:
5.0

I cannot say if they were helpful as i dropped the equipment off after hours. So my answer is still N/A. I am only guessing they were helpful.

Michael W 
Rating:
3.0

Customer did not leave a comment.

Craig S 
Rating:
4.0

Customer did not leave a comment.

Tim B 
Rating:
5.0

Customer did not leave a comment.

Darren W 
Rating:
5.0

Customer did not leave a comment.

PAUL R 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
4.0

Customer did not leave a comment.

Doral J 
Rating:
5.0

These guys go the extra mile

Darien M 
Rating:
5.0

Customer did not leave a comment.

Jamie C 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Customer did not leave a comment.

Dave K 
Rating:
3.0

At first we started with a nightmare being from Langley BC , and having to pick up a truck in Kamloops to drive back to Langley then back kamloops. Our initial truck, we were told, literally 12 hours before we were to move, is in Rock Creek BC. We were told to just “Go get the truck” which would be a 10 hour drive. It was a real nightmare. Even though our move was not easy, or convenient in the slightest way, due to our circumstances, uhaul discounted us in our truck for at least the extra 4 hours we had to drive to get the truck. Will not use uhaul if possible in the future.

Anastasia T 
Rating:
5.0

Customer did not leave a comment.

Al D 
Rating:
5.0

Customer did not leave a comment.

Jack R 
Rating:
1.0

I was charged an additional $1550 after drop off. When we picked up the truck, they recorded the wrong kms and didn’t take a picture of the odometer. A representative said it will be hard to prove this is their error in an appeal, claiming we might have taken a detour. Their error and lack of attention to detail cost me $1550.

Amy D 
Rating:
5.0

Customer did not leave a comment.

Chris O 
Rating:
3.0

Van ran fine but the back had not been cleaned from previous moves plastic , ties straps and dirt, I personally would not use your online pickup and checking as it wasted a half an hour figuring it out picking it up and 20 minutes coming back , Van was parked in a mud hole that lot needs some gravel put down had to walk through mud to take pictures and get in and out , not very professional I would say , next time I either pick one up from an agent or rent from Budget as it is much easier

Rob E 
Rating:
3.0

Customer did not leave a comment.

Timothy M 
Rating:
5.0

The knowledgable staff member was helpful and made sure everything was set up correctly.

Andreas S 
Rating:
4.0

When i arrived at the other uhaul location for my reservation they did not have my truck there so I had to go to this location

Bryce G 
Rating:
5.0

Everything was good.

Jason B 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
3.0

Customer did not leave a comment.

Justine K 
Rating:
1.0

2.5 hours from my home to go pick up! Drive 30 seconds and had a flat tire on the trailer!?!! Total mess when booked was told the trailer was at a different location IN Kelowna than the truck rental. No problem!! Only 15 min away. Not 2.5 hours away!!

Corinne S 
Rating:
5.0

Customer did not leave a comment.

Shannon F 
Rating:
1.0

OMG, where do I start? My reservation was not 24/7 because this stupid place was supposed to be open at noon on a Friday. They decided to close for a week of holiday, and I was never notified. It took an hour and a half to get Uhaul to fix my reservation so I could actually do the 24/7 pickup, and boy, is that a real hassle. THEN, after I get the truck home, we realize there are NO dolly or furniture covers that I paid for. Once again I had to call and get those removed from my account, and since none of those idiots there are open, I couldn't even drive back to get them. NEVER NEVER will I use Uhaul again. We also had to clean the truck inside because it was filthy.

Peter P 
Rating:
5.0

I would say absolutely nothing could improve my experience. The gentleman that served me was kind and professional. He wasn't even supposed to be there that day. I garuntee that next time I need a uhaul, I will use this location. I hope the gentleman that served me reads this and knows he did a great job.

Erik H 
Rating:
5.0

The Service at the pick-up location was really professional. The gentleman behind the counter helped to lessen the stress of the move by being extremely pleasant and accommodating. Thank you.

Caroline H 
Rating:
3.0

Customer did not leave a comment.

jon j 
Rating:
3.0

Customer did not leave a comment.

Nishchayjeet S 
Rating:
5.0

Customer did not leave a comment.

Frank W 
Rating:
4.0

Customer did not leave a comment.

Martin k 
Rating:
5.0

Customer did not leave a comment.

Jason W 
Rating:
5.0

Uhaul did not give me the equipment I reserved

Richard O 
Rating:
5.0

GREAT JOB!

Lorrie S 
Rating:
1.0

Actually have a van for me when I show up. Booked a van 5 minutes from home, they called the day before and said the van was in another town. No biggie, drove and hour to pick it up and it wasn't there! Was told there was nothing they could do. Ended up drive over 1.5 hrs to another town to get it. Worst experience ever. I will do my best to never use u-hual again. And in the end got charged for extra miles..

Cody B 
Rating:
5.0

Good job :)

Adrien D 
Rating:
5.0

Customer did not leave a comment.

Tanya C 
Rating:
3.0

Very hard to contact

Kevin C 
Rating:
2.0

The drop off location was closed, even though we dropped the truck off within the posted hours of operation.

JOHN W 
Rating:
5.0

The place is friendly, helpful and clean. Well done

Connie K 
Rating:
5.0

they are 100 times better then shit show they have goin on Halston street location. Customer service is great. I was in and out of the store in no time. Will be renting again.

Harwinder B 
Rating:
5.0

Customer did not leave a comment.

Christopher J 
Rating:
5.0

Wasn’t impressed we showed up thinking store was open. To find out location is closed and had no email to figure out how to pick up truck. So unfortunately we had to sit in the phone for 32 mins to find out they had to send us an email and follow the steps which took us an hour . So we were behind schedule to load truck with our storage belongings in the dark. We weren’t pleased what so ever

Jason P 
Rating:
5.0

Customer did not leave a comment.

ROBERT K 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Top notch location!

Mike K 
Rating:
3.0

Customer did not leave a comment.

Gino M 
Rating:
3.0

The fuel was too low to start moving the fuel was below 1/4, I had to drive quite a distance to fuel up before I could begin loading and moving. You guys charge over $2 a liter if someone brings it back with less fuel so you should fill it for the next customer. This started my very stressful day off on the wrong foot

houston K 
Rating:
5.0

Very satisfied! Thank you

Michael H 
Rating:
3.0

It was difficult to park the truck in between the other trucks that were parked there.

Shoshana W 
Rating:
4.0

Staff at this location were knowledgeable, efficient and courteous.

DAVID D 
Rating:
5.0

You have a phone # to call above rental that only gives a notice message file is full. This number will never be answered by anyone it is listed on line . Do something about what a frustration.

Les C 
Rating:
5.0

Staff was extremely helpful

Barb K 
Rating:
4.0

Customer did not leave a comment.

Jason P 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O 
Rating:
4.0

Create more pick up time.

Taiwo M 
Rating:
5.0

Customer did not leave a comment.

MARTY M 
Rating:
2.0

We Tried to call several times and got a full mailbox. No one was there. A sticky note about lunch.

Peter A 
Rating:
3.0

Customer did not leave a comment.

SCOTT G 
Rating:
3.0

Customer did not leave a comment.

Janice N 
Rating:
5.0

Customer did not leave a comment.

Emsland I 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Everything was ready to go and the representative was more then helpful. He addressed all of are questions and concerns and was very pleasant.

Tracy M 
Rating:
5.0

Customer did not leave a comment.

brandy v 
Rating:
5.0

Customer did not leave a comment.

Keegan E 
Rating:
5.0

Customer did not leave a comment.

RANDALL L 
Rating:
5.0

Super efficient and friendly.

Michael M 
Rating:
4.0

Customer did not leave a comment.

DANIEL N 
Rating:
5.0

Customer did not leave a comment.

Bob R 
Rating:
3.0

Customer did not leave a comment.

Richard T 
Rating:
5.0

I have no suggested improvements. The guys were friendly and helpful. I'll be back.

Troy W 
Rating:
5.0

Very helpful, pleasant to deal with!

KRM C 
Rating:
3.0

Handy location. There were some lights in the drop off area but on a short timer so basically worked in the dark when dropping off after hours.

Mark L 
Rating:
3.0

As I was renting a U-Haul I could not take two vehicles with me so arrange to be dropped off at location online said they were open. When I got there 10 minutes early a note on the door said they were closed until 3:00. Not a big deal as that's when my appointment was and he showed up on time. It was just a slight inconvenience as it was cold and I had to wait outside.

JOHN T 
Rating:
5.0

Customer did not leave a comment.

Roy M 
Rating:
5.0

Customer did not leave a comment.

Harwinder B 
Rating:
2.0

Customer did not leave a comment.

Raleigh B 
Rating:
4.0

just dropped t off the place was closed

Ken O 
Rating:
5.0

Great service!

Sean D 
Rating:
4.0

Customer did not leave a comment.

Pierre P 
Rating:
5.0

Customer did not leave a comment.

paul P 
Rating:
5.0

Friendly staff -great service

Terry B 
Rating:
5.0

Customer did not leave a comment.

Jenna Z 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
3.0

Did not drop it off, the towing company did

danilel k 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
4.0

Roads aren’t super clear on where to find the location. Would recommend some signage that helps find the trucks.

Van P 
Rating:
5.0

Customer did not leave a comment.

Greg D 
Rating:
5.0

Customer did not leave a comment.

Rob J 
Rating:
5.0

Exceptional phone experience and top notch customer service. Impressive staff! More businesses need employees like Adrian!

David E 
Rating:
5.0

Customer did not leave a comment.

Thomas R 
Rating:
5.0

I’m very angry and upset about my booking and pickup. I was supposed to pick up the truck on July 29 at 6pm. I had to renew my drivers license and only had my interim license. I called 2 weeks prior to my rental to ask if that was going to be ok and I was assured by two people that it would not be an issue if I had a passport or other form of photo ID which I did. I was not able to pick up the truck until CanEx opened the next day. I had a full crew of helpers for that evening and had no help the next day. It put me way behind and made an already stressful day even more stressful.

Nicole B 
No reviews have been submitted for this location.

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