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RENEE P
Customer Reviews for Can-ex Truck Rentals (2001) Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop off location in Surrey was very difficult to negotiate. I had to back the large Trailer around a corner and down a fairly long narrow road.
JOHN GI was told and quoted one price however was charged double to price, plus was not told able the procedures on how to return while the business was closed which I was not told it would be closed that day. We have used U-Haul many times however after this experience will be switching over to another company
Twila VCan-Ex provided great service. However, I reserved this trailer and received confirmation it was to be picked up at a different location and at a different time (830am instead of 7:30am). I had things scheduled tightly on my end so this became a inconvenient setback. I had also confirmed that I could purchase a mattress bag, and packing tape when picking up the trailer (at originasl location). So when i picked up the trailer at Can-ex, the service was great but they didnt have the matress bag i needed, so drove to the other location which had a lineup at the service counter, and i didnt have trime to wait as i was already an hoiur behind schedule. The dropoff destination was in Quesnel on Baker street which was to be open at 9:00 am, but the business wasnt open so I waited about 5 or 10 minutes then just left the trailer there and called the business and left a voice mail that it had been dropped off. Can-ex was good, but the way Uhaul conducts business seems to have some very inconvenient flaws which i will be cautious of next time and will warn others as well.
Darren EGreat spot and they take the time to ensure you have everything you need and everything works
shawn dNone so far.
Don VOur truck was not at the location selected. Staff was in helpful and tried to push extra costs. We had to have family members take time off to drive the truck to our location. Overall a very poor experience.
MICHELE TEasy to find, easy process to drop off. The only reason why I wouldn’t recommend to a friend is that I don’t ever do recommendations
Amanda MWe arrived at 1:15 to drop off the U-Haul and there was a sign indicating that employees would be back at 2:30, over an hour later. My drop off time was 2 and there was no one there to talk to.
JALENE BClosed, no one there…not a secure drop off.
Jason TI would (and will!) only use this location in Kamloops :)
Kristin OHave the credit card machine so I can hold on to my card. I did not like my credit card being taken to the back and then give them back to me. Secondly, I was not asked about optional coverage of twenty dollars 40 deductible, and it was automatically applied.
DWAYNE AWhen we arrived the sign on the door said Open, but the door was locked. Tried calling the location but no answer, the call went to voicemail but it was full. Finally called the main U-Haul number & Adam help me through doing a self check in. Was not happy that the location said open but no one was there.
Jaret KI dropped it off in the morning when they were close so I can't say. the parking lot was clean and tidy
BENJAMIN KBuilding was closed with no one there, despite being there during operation hours.
Benton KKamloops drop off locations can improve a bit on customer service. Even though I called ahead to advise that I would be dropping the trailer off after 1200 noon, and was told the outlet would be open until 400 or 430 pm, when I arrived at 200pm there was a note on the door saying ' back in 1 hour'. I called the second location and asked if I could drop off there (they are close to each other) and was told if I did so, there would be an added drop charge. Not an ideal way to treat a customer, especially when you already have their money.
LLOYD Hawesome
KRISTINA DThe fellow that helped me was very friendly, professional and helpful. He explained everyting to me and me feel comfortable about the whole experience.
STEVEN CCan ex does excellent work. Saved my bacon when Uhaul changed not only the day of my reservation to the following day, but gave me a 15ft truck instead of a 26ft truck to move, with a seperate location to pick up the auto transport. 12 extra hours of driving needed to rectify this problem. Pissed at Uhaul but extremely grateful for the professionals at Can-Ex in Kamloops. Go Boys, you do excellent work and have great service.
Micky MIt was a hassle doing mobile check in. Truck was parked in 6 inches of water and really close to the ones next to it. Had to pick up at a closed dealer. The last 2 times booking a U haul got screwed. No more.
Santos GThe drop off location was closed so we had to get assistance for drop off via phoning another location (because once again, the app was not working). The lady on the end of the line was probably the most helpful of any person spoken to, managing to assist in the drop off without the app (amazing, considering this previously seemed to be impossible at pick up). However, the fact Uhaul sent us to this location (and extra 10 km out of the way) was extremely frustrating.
KATELYN HFriendly staff, but truck would be better without exhaust leak and given to me with more than a 1/4 tank of fuel
Nyasha MStore should have been open but was closed.
Matheus GI was told to call the number if the location was closed. There was no answer or call back.
ASHLEY MNo one there, after hours dropoff. I'm sure the place/team were lovely though.
JARRETT VTruck is really old but service was great!
Adigo AMy only comment is that when we booked it online, it does not allow for us to say we are moving from one place to another and then dropping it off at a different location. Consequently the quote was under by $200. That is not what we had expected and it was quite a shock to have been charged double what we were quoted.
Allan RVery professional service
Thais KGreat experience, and excellent service. It's without any hesitation that I would recommend renting through UHaul.
Natalie LWe arrived at 1:06 pm and found an out for lunch sign on the door. It was after 2:30 before someone returned the voicemail for the location had a full voicemail as well.
lori dI cannot say if they were helpful as i dropped the equipment off after hours. So my answer is still N/A. I am only guessing they were helpful.
Michael WThese guys go the extra mile
Darien MAt first we started with a nightmare being from Langley BC , and having to pick up a truck in Kamloops to drive back to Langley then back kamloops. Our initial truck, we were told, literally 12 hours before we were to move, is in Rock Creek BC. We were told to just “Go get the truck” which would be a 10 hour drive. It was a real nightmare. Even though our move was not easy, or convenient in the slightest way, due to our circumstances, uhaul discounted us in our truck for at least the extra 4 hours we had to drive to get the truck. Will not use uhaul if possible in the future.
Anastasia TI was charged an additional $1550 after drop off. When we picked up the truck, they recorded the wrong kms and didn’t take a picture of the odometer. A representative said it will be hard to prove this is their error in an appeal, claiming we might have taken a detour. Their error and lack of attention to detail cost me $1550.
Amy DVan ran fine but the back had not been cleaned from previous moves plastic , ties straps and dirt, I personally would not use your online pickup and checking as it wasted a half an hour figuring it out picking it up and 20 minutes coming back , Van was parked in a mud hole that lot needs some gravel put down had to walk through mud to take pictures and get in and out , not very professional I would say , next time I either pick one up from an agent or rent from Budget as it is much easier
Rob EThe knowledgable staff member was helpful and made sure everything was set up correctly.
Andreas SWhen i arrived at the other uhaul location for my reservation they did not have my truck there so I had to go to this location
Bryce GEverything was good.
Jason B2.5 hours from my home to go pick up! Drive 30 seconds and had a flat tire on the trailer!?!! Total mess when booked was told the trailer was at a different location IN Kelowna than the truck rental. No problem!! Only 15 min away. Not 2.5 hours away!!
Corinne SOMG, where do I start? My reservation was not 24/7 because this stupid place was supposed to be open at noon on a Friday. They decided to close for a week of holiday, and I was never notified. It took an hour and a half to get Uhaul to fix my reservation so I could actually do the 24/7 pickup, and boy, is that a real hassle. THEN, after I get the truck home, we realize there are NO dolly or furniture covers that I paid for. Once again I had to call and get those removed from my account, and since none of those idiots there are open, I couldn't even drive back to get them. NEVER NEVER will I use Uhaul again. We also had to clean the truck inside because it was filthy.
Peter PI would say absolutely nothing could improve my experience. The gentleman that served me was kind and professional. He wasn't even supposed to be there that day. I garuntee that next time I need a uhaul, I will use this location. I hope the gentleman that served me reads this and knows he did a great job.
Erik HThe Service at the pick-up location was really professional. The gentleman behind the counter helped to lessen the stress of the move by being extremely pleasant and accommodating. Thank you.
Caroline H