Customer Reviews for Canyon Market & Liquor
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very friendly staff

Rating:

5.0

Lived in this neighborhood for 23 years and never came into the drop off location…shame on me. Met the owner what a wonderful person made the drop off a breeze. Thank you.

Rating:

1.0

Horrible customer service. Gave an estimate of 50 miles but only drove a total of 17. But billed for 160. And truck mileage on receipt was not actual mileage on truck. Reporting fraud to my credit card company.

Rating:

3.0

Good service.

Rating:

1.0

Vehicle was dirty, more then 10 year old, issues with transmission shifter, engine was not starting, thanks to my friend who was technician and he found the issue, at least we started the engine. More, we just drove 18miles, but you charged us as 40. As I know it’s not permitted by low to provide for rent vehicles with mechanical issues! I’m thinking to open case against you, providing all necessary evidence with pictures!

Rating:

5.0

This location is perfect Friendly Clean Out standing

Rating:

5.0

Marlin was really great

Rating:

5.0

The location was great it was uhaul it self that can eat a dick.

Rating:

5.0

The transaction was very smooth and fast. The truck was in very good condition and it ran excellent. We would rent from this place again when needed.

Rating:

5.0

The owner, Marvin, is very personable and helpful. I highly recommend his U-Haul equipment to anyone!

Rating:

1.0

This place was horrible and I honestly can’t even believe they are an authorized uhaul dealer. From beginning to end the experience was awful. They didn’t have the truck we reserved (reservation guarantee what???) made excuses for why they didn’t, shrugged his shoulders and gave me a “too bad so sad” look. Didn’t want to discount me for the box truck they DID have on hand. And when we decided to just go ahead and rent it anyway, we were told every other person in line needed to be helped before us because “this is a liquor store”. Why be a Uhaul dealer if you clearly don’t want to deal with renting out the trucks? It was truly a disgusting experience and made me think less of Uhaul as a company that would allow this location to rent their vehicles.

Rating:

1.0

They should not be allowed to rent uhauls. Only one person to wait on customers buying food and liquor and me. Felt sorry for the kid waiting on me who doesn't seem to know much about the trucks. Owner on the phone was, I guess, suggesting that I should take a truck which the key only opened on passanger side, then gave me a truck that was impounded and not supposed to leave CA (I found out later). They also didn't switch the truck info in the computer until I called to find out info and Uhaul person realized I had a different truck and had to switch everything including me taking pictures and approving the truck the next day while it was being loaded. I then, with a loaded truck had to find a big parking lot to take pictures. Also they had no furniture pads which the uhaul person on the phone assured me they would (needed 3 dozen) when they changed locations for pick up of a truck. Had to find another location that was still open to get furniture pads before they closed because I had not time in the morning as movers were going to be at my place early. The other location couldn't change something in the computer for the furny pads making it a round trip at a cost of $90 instead of $30 (one way cost). They didn't know that I needed to just call Uhaul scheduling to change it to get the right rate which is weird because the truck was rented as one way so why aren' the furniture pads one way as well? Moving and driving a truck (which I am not used to driving) 900 miles by myself is stressful enough and this is how it started. This made the start of my move incredibly STRESSFUL! And literally gave me a headache.

Rating:

3.0

The truck was very low on gas when dispatched requiring me to take time to fuel it before starting my move. The moving pads I had reserved were not in the truck requiring me to go to a different U-Haul location to pick those up. The driver side mirror would not stay in adjustment properly, requiring me to duck tape it into place. The drivers door had recently been repaired and the key did not open the driver side door. These shortcomings are obviously U-Haul issues and not with the pick up location itself.

Rating:

3.0

Very limited space.

Rating:

5.0

April was very helpful and kind.

Rating:

5.0

“Fast and easy”. That’s what she says.

Rating:

5.0

Even went out of my way to tell the lady behind the counter that I drove extra 3 miles even though there’s a U-Haul rental a block from me because it is always headache free dealing with this location

Rating:

3.0

The personnel was very friendly however, it is a market with a single person working, took forever to get the trailer and the personnel did not know how to hook it up not an issue for me.

Rating:

1.0

Did not have truck I reserved

Rating:

1.0

Its not so much the store. Your system sucks. I rental several times a month and uhaul does not care about there customers.

Rating:

1.0

I was overcharged. My actual mileage was 9 miles, I was charged for 50 miles.

Rating:

3.0

place lost power for a bit which delayed processing time store prioritized store customers over u-haul customers

Rating:

3.0

Went into the canyon liquor store run to U-Haul and they really had no knowledge at all and young lady on the phone took care of all my information she was great she told me that I would be charged one day and I needed to return the U-Haul by 10 PM which I returned it by nine U-Haul was not clean and it only had a quarter of a tank of gas I returned it one hour early with a half a tank and I was charged an extra day and the person that I gave the keys back did not check me The vehicle was checked in the next day which charged me another day and I wasn’t reimbursed for the extra gas and I was charged an extra day which made my charges higher when the young lady told me she was give me a discount and I know it be charged on that very disappointed

Rating:

1.0

Over charged me

Rating:

3.0

The van was a little dirty but worked great

Rating:

1.0

Mass confusion….The truck was not checked in from previous tenant. Given to us without contract- agent took picture of front AND back of credit card…we didn’t realize we had no contract until we tried to check it in. It was filthy, of broken glass and plant dirt. Padlock did not work. Zero gas in tank. Told to go straight to gas station. Not able to check it in because no contract? Spoke with 3 different agents, Niche finally figured everything out & solved the problem.

Rating:

1.0

I put in a reservation for Sun-thursday and when I went to pick up my truck rental it was not there. They told me to come back the next day and it would for sure be there. I returned the next day, on Monday, and they didnt have my reservation but the truck was there. I had to speak to the store owner on the phone, she was not physically there, and she pretty much set me up a whole new reservation from scratch, completely disregarding my already existing reservation. When i finally recieved they keys to my rental truck I checked everything out to make sure it was in good working condition and to note any issues. The drivers rearview mirror was hanging on with duct tape and was swinging around when I drove. I was also given the rental truck with less than 1/4 tank of gas in it. I immediately informed the store owner of these issues and she told me i would receive a discount on my rental. When i returned the truck, It had more gas than when i first picked it up, and you want to charge me $80 for gas. I have texts and photos that show what the gas was when i picked up the truck and the fact that i immediately informed the owner of the store of my situation.

Rating:

1.0

They asked for a 100 dollar “down payment” I was supposed to get back I never did

Rating:

1.0

I received a text message that the truck was ready for pickup at 12:30 in N. Hollywood, CA on May 4, 2022. I also called to make sure the truck was there since I was driving from Pasadena, CA. When I got there there was no truck. The person called around trying to find a truck. Someone was willing to delay their pickup at a U-Haul about 30 minutes away. So we decided to go there. The person also said he would give us one more day until May 7 to return it in Bend, OR. When I went to take the truck back today I was charged for an extra day and there was nothing I could do about it. The guy in north Hollywood told me his name was Jack. He misled me and so I was charged an extra day. I also spent extra miles traveling and delay in our loading of the truck because I was mislead by people telling me the truck was ready for pickup and it wasn’t.

Rating:

1.0

I was charged on fair price. I used it same day and return it same day. I got over charge and I will not recommend to no one. I am very disappointed as customer

Rating:

4.0

Clean and sanitizing

Rating:

4.0

The rental wasn't for Tujunga. It was for pasadena. The manager of the pasadena location on Raymond Ave threatened me. The Tujunga location didn't provide the pads I paid for and then was charged for not returning. That will he getting refunded immediately and when I arrived thr entire tread jad come off the tire and the tire was going to blow out at any moment. Retread tires were put on that trailer. Unsafe trailer. Rude employees- overcharging people. The delay cost me two days of moving. I don't forsee using uhaul again the future. Penske will be my next rental when I move to Florida in 6 months. Shame on you people.

Rating:

5.0

Amazing customer service

Rating:

1.0

First problem was that when we got there they didn’t have the reservation information and we had to give our credit card info over the phone. They did not take any drivers license info. When we got the keys to the truck the cab smelled like marijuana and cigarettes. The gas tank had not been filled. And the back of the truck where I had to load my possessions smelled like manure with smears of brown all over the inside.

Rating:

1.0

The uhual manager was asleep when I went to pick up the van so they couldn’t rent it to me at my reserved time. After the store manager called her multiple times, she was able to help. She sent me an online contract that stated it had 2/3 a tank of gas when the tank was almost empty. When I returned it, I was charged for the fuel they said I used, even though I filled it and returned it exactly as it was rented to me. Even though my estimate was $70, I was charged twice, once for $203 and once for $113. I called the store and the manager refunded $98 without explanation of how that sum was reached. I called to get them to adjust the bill and have gotten no response. Do not rent from this location

Rating:

2.0

The clerk was too busy and was alone nobody came and double-checked the gas amount I put two gallons of gas and gave him the receipt and still was charged $20 for gas

Rating:

5.0

All transactions were done by phone. The 15 foot truck was ready at the pick up site as agreed upon. Excellent service from Tony and Michelle.

Rating:

5.0

Great customer service. The lady provided a great assistance over the phone. Thanks.

Rating:

3.0

Easier pick up for uhaul. Wait time and verification of reservation lacking.

Rating:

5.0

Marlon was very helpful for the check out and back in processes. You should have one in every location. Thanks. Kirsten

Rating:

1.0

Make sure they give you your contract prior to leaving. Odometer reading and fuel gauge were not at where the contract stated. Cargo van was left with saw dust everywhere. When stated the issues with the discrepancy between mileage and fuel was charged $77 regardless for 19 gallons of fuel that there is no way you can use in a 50mile trip.

Rating:

5.0

Amazing 🤩 service thanks so much

Rating:

5.0

My representative from U-Haul was gracious, helpful, knowledgeable. The van was perfectly fine. The location, for me, was excellent, being very close to my home.

Rating:

5.0

Both pickup and drop off locations were very nice. My biggest complement goes to your California U-Haul customer representatives that helped me locate and secure my equipment. My latest rental (26 foot truck) and my prior rental (20 foot truck) were handled by Mandy and Daniel and both were fantastic. They treated me as if I were their only customer at the time. Not only were they professional they were friendly. They understood my concerns and reassured me that my equipment would be ready when promised. I understand the difficult situation that U-Haul currently has with one rentals out of California. I cannot thank both of them enough for how they helped me. Thank you. Roger

Rating:

1.0

If you present a customer with a filthy unit both in the cab and storage including used masks during a pandemic (I have pics for proof). You should at the very least offer a discount for the time spent disinfecting instead of charging an after hours service fee when said unit was returned the same day.

Rating:

1.0

Completely fucked up

Rating:

5.0

Wow. This location had the best service I’ve experienced! The 2 men who were helping me were absolutely lovely— service with a smile. Kind and polite. Would definitely recommend this location to a friend!

Rating:

5.0

Lock for truck back door.

Rating:

5.0

This was very smooth. The van was in excellent condition and very clean.

Rating:

3.0

The counter guy was excellent. The only thing is that I got a truck that the lights don’t work at night time I had to drive it on with highbeam lights on.

Rating:

1.0

First truck they gave me had food and food wrappers all over the seats, dashboard, floor, and jammed into the cup holders. After asking for a different truck, I was given a vehicle that had a giant chunk of the fuel line cut out of it. I only realized this as I was refueling at a gas station before returning the vehicle. I returned the vehicle in the same parking spot that I picked it up in and as I went under the truck to take photos of the damage I saw the piece of fuel line on the ground that had been cut. Will not be returning to this location.

Rating:

5.0

I had no problems if anything I was slow with my timeline and then again no problems anyway what so ever thank you for being patient with me Excellent Service!!!!

Rating:

5.0

The young man who checked me in and back was incredibly nice, very good experience, thanks!

Rating:

5.0

Check your fuel tanks before you let someone take them. Our gas tank was defective. My daughter and I tried to refuel the truck after several attempts we stopped after the gas was running out from under the trunk. Please check before letting someone take your trucks and gets hurt.

Rating:

1.0

I was over charged $200. It took two weeks for this to be corrected, with my having to call/text daily begging to fix it!!! Ridiculous-could have been fixed in ten minutes if owner would have addressed the situation and dealt with it directly!

Rating:

1.0

Is to expensive they over charge me even when I added more gas then it had the location to drop off was to far and hard to find and added 5 miles on the truck that they charge me for it

Rating:

5.0

My experience with the reservation portion of this rental, was ridiculous! Once I called U-Haul & spoke with someone, I was directed to the Canyon Market & Liquor everything went smoothly. The clerk was friendly& effiecent. Thank you Canyon Market & Liquor.

Rating:

5.0

The men employees in Santa Barbara could be more personable. Few customers so not really that busy. The women who work there have good personalities I liked Frieda a lot even tho she wrote in the wrong date for my pickup. Also no one gave us the drop off address in zTujunga. Only the city name. Had to dig up that info myself. UHaul has two drop off locations in Tujunga CA. Confusing. As a senior I expect a bit better information in Santa Barbara Ca on Hollister Ave. Fires threatened that day. One clerk wore a mask inside. This was Tuesday Nov 26th 2019. 10 a m