Customer Reviews for Cape Breton Flooring Ltd
(U-Haul Neighborhood Dealer)

51 reviews

576 Grand Lake Rd   Sydney, NS B1P5T4

(902) 567-2048

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(902) 567-2048

576 Grand Lake Rd
Sydney, NS B1P5T4

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The rental process is too complicated. The time it took to fill out the paperwork was ridiculous.

phiilup W. 
Rating:
5.0

Customer facing website was difficult to navigate. There was an issue with the truck I booked not being available. When I went to pick up the truck that was available, there were issues with the booking, and being chanted extra. It wasn't clearly shown on the website that there was a charge to drop the truck off at a different location. The customer service was excellent at the location, the worker there went above and beyond to address my concerns.

Breagh R. 
Rating:
5.0

Everything was great and very friendly

Ricky Y. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

The pick up and drop off locations and people were excellent. However the truck size I had booked was unavailable which would have been fine but I decided on a smaller truck and still played for the bigger one.

Shannon C. 
Rating:
5.0

Customer did not leave a comment.

Joan G. 
Rating:
5.0

Customer did not leave a comment.

Dwight K. 
Rating:
5.0

Great customer service

Raylene M. 
Rating:
5.0

We originally rented a van from U-Haul Neighborhood Dealer at 1467 Victoria RD, Sydney and were onsite at 9am for pick-up. The site was closed, and no signage to indicate why and when they would re-open. We called customer service who helped us cancel our booking at this location and redirected us to Cape Breton Flooring where we had a tremendous customer service experience. If I were you, I would definitely reconsider using the 1467 Victoria location as a rental dealer!!!!!

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
5.0

Crushed gravel in the parking lot.

WILLIAM F. 
Rating:
5.0

Nothing all was perfect..

greg I. 
Rating:
5.0

Customer did not leave a comment.

Janice S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin R. 
Rating:
4.0

The local location was fantastic, the over all experience however is horrible. My reservations are lost, my billing incorrect, and staff fairly unhelpful. If i had an alternative in the area i would use it.

Gordon D. 
Rating:
4.0

Customer did not leave a comment.

Jerry T. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

There are few UHaul trucks available in Cape Breton. We called one location and they just told us nothings available, period. SO…A HUGE THANK YOU to the Grand Lake Road location for providing excellent customer service and setting up the request to have an option available for us! You ensured we were looked after from the original call…& explained what we needed to do at our destination! Amazing team!

Barbara A. 
Rating:
5.0

Everything was perfect.... Dan

dan C. 
Rating:
5.0

Fast professional service!

Lori Lynn S. 
Rating:
5.0

The customer service was excellent from start to finish, The staff at the building were wonderful and very helpful, I would recommend this place to everyone!

Shelby M. 
Rating:
5.0

Customer did not leave a comment.

Marnik O. 
Rating:
4.0

Service

Derik L. 
Rating:
5.0

Customer did not leave a comment.

Gordon G. 
Rating:
4.0

Customer did not leave a comment.

Mauricio D. 
Rating:
5.0

Very friendly staff!

Christine P. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer service at it's finest! Extremely personable staff, and such an easy process! Really made my moving day that much better. 10/10 would recommend

BRANDON GARRY AL T. 
Rating:
5.0

Customer did not leave a comment.

joseph M. 
Rating:
4.0

Open pick up location office earlier than 9 AM.

Daniel Brian M. 
Rating:
5.0

No comment

JENNIE MYRA M. 
Rating:
4.0

Customer did not leave a comment.

Jerry T. 
Rating:
5.0

Robert was excellent to deal with compared to other locations. He explained everything in detail to me on how the automatic service would work on the weekend. He even gave us his personal cell number to call him outside business hours if we ran into any trouble. I was very impressed by the service he provided. We rent 2X per year so we will definitely be back.

FEDERICO S. 
Rating:
2.0

I used the 15 foot truck for a total of 19 miles. The truck was filled up as agreed in the contract. It took $77 dollars to fill it. OBVIOUSLY, it was not full like the location said and indicated in the contract. I will never use this location again.

Steven T. 
Rating:
5.0

You know this was one of the better rental spots for U-Haul rentals! The service was top notch ,the agent was very pleasant and did everything to satisfy my moving job with good easy old fashion RESPECT! 👍😀 I was more than happy with equipment,but being treated like a person with respect and helping the customer was EXCEPTIONAL! THANK YOU! I Would recommend this particular location to ALL, U-Haul clients and ask that you give them a try there you will be pleased with The SERVICE AND FRIENDLY MANNER, that I received at that location!

ALLAN B. 
Rating:
5.0

Service amazing ,inqS recommended, and I'll be back thanks so much appreciate you very much .

Gail G. 
Rating:
4.0

Customer did not leave a comment.

Karl L. 
Rating:
3.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Damilola A. 
Rating:
5.0

Customer did not leave a comment.

SUE M. 
Rating:
5.0

Customer did not leave a comment.

Yao L. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
4.0

The uhaul website was down on April 18 and I couldn't use the 24/7 check in, which was a huge inconvenience for us.

barbara B. 
Rating:
5.0

In my opinion there is no improvements to be made. The agent was kind and knowledgeable it made you feel welcome.

terry B. 
Rating:
5.0

The people at the location were absolutely fantastic with superb communication. The truck was clean but had an electrical fault which was not down to the location.

james M. 
Rating:
5.0

Prompt & easy return. :) :)

Tom M. 
Rating:
5.0

The box of the truck was not clean, had a dolly inside and the truck had 1/4 of gas left when picked up.

Jeanine B. 
Rating:
5.0

Customer did not leave a comment.

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

The girl that rented us the UHaul went above and beyond, we had booked one a few days prior because we were moving and when we went to pick it up they showed no reservation for me, the gentleman I spoke with when booking didn't tell me I should be receiving confirmation he just told me to be there between 8:30 and 9, which we did but nothing was booked for me, I was in a panick as I had people booked and waiting to load the truck. Thankfully we drove up to where we rented the vehicle and the girl wasn't even suppose to be working but was nice enough to rent us the vehicle, she was an angel sent from above as I don't know what we would have done.

Margie M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top