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Doug H
Customer Reviews for Cape Breton Flooring Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cape Breton Flooring staff were very helpful with my reservation. Very accomodating
CHRIS DDrop off was fine, staff were upbeat friendly and efficient.
Wilfred DGreat U-Haul location, great service
ROBERT EThe online pick up is very burdensome - unnecessarily so.
Eleanor MKindly put winter tires on it. If there is no winter tires , let the person make aware about it. This is absolutely not acceptable when someone is paying 500 bucks. Thanks
Vishwa AI was extremely stressed out when I returned the vehicle. Went to push button to turn off dome light and the whole mechanism fell inside. Had to call 1800 numbe. Didnt receive any follow up or an apology
Geanne Mnothing at all staff was very helpfuland very good what they do
abbie bDropped it off when no one was there
DAVID PWon't recommend and wanted to give a lower review I didn't want to rent uhaul again but needed to in a pinch. I rented a uhaul from halifax bayers lake in March 2021 and had to pay a $50 deposit that was for a cart thing and was told upon returning the truck I would get it back. I was never given my deposit back. And will bad mouth u haul until it's given to me
Sean MThis person was extremely friendly and helpful, made me feel welcome in my new province.
James lGreat Service
ROBERT EGet rid of that mobile app scenario. That took about an hour and especially for those unfamiliar with that process they would be unlikely to repeat it. I needed my son there to figure it out.
ROY FCustomer service was excellent. The staff were friendly and very accommodating. I would use this location again.
Margaret mService was excellent, I don’t think there was any more they could have done, by far the best customer service I’ve had in a long time.
Myrna RStaff were very helpful
Jeff CUsing the truck share 24/7 was terrible. The truck I wanted wasnt there. I requeated a dolly, and it wasnt given to me, and I was supposed to pick up the truck at 830am..through various live support messages I actually got the truck 90 mins later. Terrible experience.
Gary MSo helpful. A great experience. Will recommend for sure!
RYAN MExcellent customer service
anmol sThis was our second location that we were forced to go to because my original reservation, at the Prince street location here in Sydney, did not have our truck. Told us we were shit out of luck unless we could wait till tomorrow, he didn’t give to Shits ahis attitude was alarming. We walked out after he told us to try another location. Luckily we found your Grand Lake Road place and all worked out well. How ever we were out behind by an hour and we’re having load moving help stand around for an hour that cost us $200!!! Probably won’t use U-Haul again.
SANDY RNo improvements necessary.
William SNothing you guys can do, it's just gas that's expensive, that's not your fault lol. So, keep it up! Great job 👍
Angelina PExcellent customer service!
Erica AIf you need to rent a U-Haul in the Sydney, Nova Scotia area, do not hesitate to go to the Cape Breton Flooring outlet. After trying to acquire a rental truck at various U-Haul locations in Sydney, we were fortunate enough to go to Cape Breton Flooring where we received excellent customer service! Ray and Robert worked very hard to secure a rental truck for us. Then Ray and Maggie went out of their way, on a holiday weekend in May, when the outlet was normally closed, so we could pick up the (spotless) truck. We really appreciate the excellent service we received! Peggy & Mark Wright, Sydney, Nova Scotia
Mark WNo comment, all was ok. Very friendly staff and sufficient at what they do.
Margaret MThe online 1800# customer service was terrible.
Terri-Lynn IThe staff at this location were amazing. She was cleaning the trucks when I arrived and exceptionally friendly
Sarah TFriendly and very helpful, not much to improve here.
Mark BEvery one in Sydney went over and above to help me. I was supposed to pick up the trailer on the 20 and I had to make a last minute change and the pick up was changed to the 27 without one single issue ,excellent service.
clayton mThe team were very nice and great to talk with. I would definitely recommend this location!!
marcel cEverything was fine except only one thing that is the winter tires, it was literally snowing out .
naufal KBest service and convenient location.
Emily PVery good helpful staff very quick and easy
james wCustomer service was fantastic.
Mylo PAlways excellent service when I rent here . My go to rental location .
Francis GExcellent customer service. My go to location when I need a trailer.
Francis GI originally booked the uhaul at Broadway Convenience Ltd Sydney NS. The uhaul was not there and the employee was completely not helpful in anyway. I was in a real bind as that was moving day. I drove by the Cape Breton Flooring location and the staff there were very helpful and got us setup and on the way quickly. They truly saved the day.
Blair GFast and Cheap...too easy
Samuel RI have been in professional sales for 35 years and the staff at this location have raised the bar on what to expect as a customers experience. They were incredibly accommodating and deserve more inventory to grow your brand.
John CUsed to rent this unit from north Sydney which was closer and more convenient. Equipment was relocated
Peter PO
Eric MNothing at all it was an easy and pleasant transaction
Michael BInstalling backup cameras.
Darian MHave more knowledgeable staff. They didn't know things that were in the procedure for the autotransport. Also, it would have been nice to have the AT ready for me. Instead, I had to move 2 out of the way using my rental truck with guidance from the person who works at the pick-up location. This was my first time driving a truck like this. I spent around 2 hrs just to connect truck to AT, then loading on the car and securing it.
Moataz ITrailer was a bit noisy on the highway perhaps a different hitch other than that a-1 experience
blair MAmazing, the lady was so awesome.
GORD WNo improvements necessary. Rob was excellent to deal with.
Dale CGreat service and very helpful staff!
Anna M👍 Service.
DANELL MTrailer needs service. Was not checked before being rented to us. Unsafe to be on road, had a bad shake / vibration.
Corey PStrongly recommended this place .I be back
Jacek PUhaul switch my truck without tell me before I arrived
Greg MVery friendly.
Roy BClean reliable truck and logistics call center in nova Scotia(Jane) was unbelieveble. Staff in cape breton fantastic.
David SThank you
Tim CExcellent service.
Keith BGood location to rent from
Robert GThe rental process is too complicated. The time it took to fill out the paperwork was ridiculous.
phiilup wCustomer facing website was difficult to navigate. There was an issue with the truck I booked not being available. When I went to pick up the truck that was available, there were issues with the booking, and being chanted extra. It wasn’t clearly shown on the website that there was a charge to drop the truck off at a different location. The customer service was excellent at the location, the worker there went above and beyond to address my concerns.
Breagh REverything was great and very friendly
Ricky YThe pick up and drop off locations and people were excellent. However the truck size I had booked was unavailable which would have been fine but I decided on a smaller truck and still played for the bigger one.
Shannon C