The location is physically located well, but the lack of personal service makes it unpleasant, as the UHaul 800 # couldn’t assist and had me go to the property owner for assistance, which was not a solution. The inside back of the vehicle was covered in dried white residue. The lock on the lock box malfunctioned and the front panel to the lock box doesn’t drop far enough to retrieve the key without significant difficulty. Overall a poor experience that will not get any repeat business from me.
Helen P
Customer Reviews for Cape Coral Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A little difficult to figure out if it was the storage facility or the gas station in the address provided.
Cory WTruck not available. Had to go an extra 13 miles for truck
Lisa FOwner was very rude, not helpful at alll. He did not un hook trailer I had to unhook all and move trailer my self .He kept telling me I could drop off at a fort Myers location ,even though I was in Cape Coral Never again. He should not be Uhaul location. Do not go to there
Diane WCheck in service is not easy to complete if you have any questions. I was on a hold for an hour and a half. Once they answered my call I checked in but after an hour and a half of waiting. That was ridiculous. Customer service needs to be improved and there needs to be more people answering the phone if you truly want people to be able to check in easily
dawn sjust a drop off ctr.
David BProvide all equipment when you get the uhaul you rented. I received none of the requested materials. Both no pads and no dolly. But still got charged for it.
Haili QThe app over the phone drop off at a “gas station” was not a good idea- my app and my friends app would not let me return my van- the gentleman at the “gas station” refused to come out to help. It took hours to finally be helped by an angel Katlin over the phone to resolve the return. That last thing an individual needs is a 3.5 hr delay in retiring a 26’ van after moving thier entire life - just saying
Teresa EMake it easier to rent a truck. You made me verify a million things then provide number to people who had to answer immediately. Tr hen theres the whole key box fiasco took forever. Just very inconvenient but I guess it is what it is
Ghaleb Zfirst I lost an hour because the code they sent me did not open the look, also the customer service took another hour on the phone I think they should improve those things for the benefit of the client
Rafael R