Customer Reviews for Capistrano Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Capistrano Self Storage
Araceli C. on
This location helped to accommodate our needs, being that 2 U-haul distributors prior had either not shown up at all or didn't have the trucks needed. Capistrano Self storage were Incredibly supportive! A big thanks to you!
jerome j. on
Great customer service
GUADALUPE P. on
I was lied too, I was overcharged 240$ called U-Haul 1-800 number was on the phone holding for 15 minutes total call took about 25 minutes, argued with the GM from the Haltom City location. Was told that I couldn’t go back and pick up the trailer and take back to Midland to avoid the charge I felt the call was very unprofessional the GM offered me 50$ off and that was very unacceptable. Hopefully someone from corporate will call me to resolve this issue.
sara s. on
When we left on our trip, the back lights werent working. We were still in El paso and had to call roadside assistance and the man assigned to us refused to go help us until the next day. We had to drive all the way to phoenix with no trailer lights before anyone could help us. And were stuck there for 5 hours before we finally got it fixed. Dont have a problem with uhaul other than the guy who refused to help us. He should be fired. We almost missed our daughters college graduation over it.
nuvia c. on
Nothing you have an excellent service
Maria B. on
Great service!
edna z. on
I don't have any comments. Good customer service and prompt service
Lewis G. on
They closed at 2 pm on Friday, 19 April, so I could not turn in tow dolly that day. I called and was told the location would be open from 9 to 5 on Saturday but no one was there when I arrived some time between 9 and 10. Gate locked. Finally a very nice young man showed up from a nearby restaurant. He helped me, was able to open the gate and take the tow dolly inside.
Alfred G. on
Everything was excellent thank y’all
Sabella W. on
Lorenzo helped me out, found me some moving assistance when the ones I hired prior failed to show up, and went above and beyond to really help me out and made sure I had a easy and very wonderful move overall.
Ineka O. on
Your parking sucks. And it's rediculous uhaul charges mileage.
SERGIO A. on
Great service
Alfonso M. on
Location said open during business hours but was closed.. Called a few times and no answer. Waited aprox 20min for someone to answer the door.
Brian M. on
Gate was open, but no one in the office to receive the trailer. I waited 30 minutes for someone to show up. No one did, very annoying. It shouldn't take so long to just drop off equipment. Finally, the CSR at the regional office instructed me to just drop it where the other trailers were.
Michael F. on
Very nice staff
Wesley M. on
U haul truck parked in handicap parking, not open at time posred (9am had to call and wait 30 minutes for someone to show up) call for return said would be there till 6 was to be open till 7 got their at 5:15 no one there had to call and wait 15 minutes. Is this how uhaul works hope not
Matt E. on
Serve Pizza
maria p. on
great service. highly recommended
hector o. on
nice and clean trucks, very friendly
Leonardo U. on
Great location with excellent customer service. Definitely recommend for your storage or truck rentals.
Jose S. on
The only concern I had was that I actually made the reservation for another U-Haul establishment and it was changed to this one because the equipment was not available. The location was hard to find and required some extended work on my part. However, I was quite satisfied with the equipment and the friendliness of the staff. I would definitely recommend this location.
debbie s. on
excelent customer service, very friendly, and helpfull
Angel G. on
You need to train better uhaul employees. The rep was not well trained he didnt know the right renatl fee nor the right milage rate and then i also got over charge for bogus fees really unhappy with the service and still cant get my refund
Rebecca G. on
The truck was spotless but it had a lingering smell in the cab I could not get rid of...
SCOTTI B. on
This company is not interested in service. Cannot even y’all to a human. All lies
SANTIAGO M. on
Love his customer service and attention. This Gentleman goes above and beyond for his customers. That’s what great customer service should be like.
diana h. on
Keep up the friendly and professional atmosphere.
irma yolanda c. on
excellent service and friendly. the gentleman was very friendly and help me .
Laura J. on
Please make sure all the lights work on your trucks, the truck i rented the passenger headlight was not working. Luckly i didnt get pulled over. If there is a number to call please answer instead of waiting 10-15min to call or text back.
Oscar L. on
Terrible customer service. Save some money and do it all electronicaly. To make things worst, They keept my change.
michael m. on
The manager was very helpful. He stayed an extra 20 minutes to wait for me. He went above and beyond to ensure I got the help I needed
Daniel Z. on
Great Personal Service, had trouble confirming my reservation through online services and was denied my rental. The Local owner and operator gave me a call an hour later to assist me in getting a truck rented that same night when I needed the most. Will continue to do business with this location.
maria r. on
very friendly
marie g. on
I had never rented moving truck before, they were extremely helpful in helping me make the right selection
Michael D. on
Fast and friendly service
IMELDA L. on
I was charged for 15 miles and I only used the truck for 9 miles. The person that rented the truck to me told me that I would be charged only for the miles that I would be using, he charged me for all 15.
monica M. on
Everything done was wonderful , fast service. Thank you so much
Dominick O. on
Uhaul is supposed to work location to location and I HAD TO TAKE BACK THE UHUAL TO THE ORIGINAL PLACE I RENTED FROM WHICH ADDED EXTRA MILAGE WHICH OF COURSE WAS CHARGED FOR. WILL NEVER EVER USE UHAUL AGAIN AND I WILL SEND FRIENDS AMD FAMILY ELSE WHERE.
jose d. on
friendly and great service
Henry C. on
everything was good