Unprofessional. Would rather text then answer a call. I kept trying to call because they forgot my dollie. Never answered but would text me. Then I asked if I can go back and pick it up he said he wasn't there. Not responsive, had to text him like 5 times before getting a reply.
Danielle C.
Customer Reviews for Capistrano Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
None
Ruben C.Truck had a flat tire. Was given to us like that.
Jose F.Lorenzo was very knowledgeable and efficient. I thank him for his assistance.
RAUL M.Great customer service and the equipment worked fine
Edwin M.Mgs on duty was extremely helpful. Had me on my way in no time.
TOMAS W.The service we received was exceptional. We were very pleased with service.
ELIZABETH B.I had a great time at this location, the person that helped me was very friendly and professional. The transaction was very fast. Will do business at this location again for sure.
Eddie S.The gentleman that helped me went above and beyond. I wasn't prepared to transport my son's car to another state, however when I placed my reservation the location was closing. He called me directly and said he would wait for me then when I got there I didn't have a hitch so he directed me to the closest auto parts store then he installed the hitch and the dolly and wished me safe travels. I would definitely recommend this location!
lisa M.Lorenzo was very accommodating! Helpful and respectful. I would recommend him to anyone.
Nick G.I'm still waiting for my $100.00 credit from the last time I rented a truck in early October 2020
Joe D.need parking for the big uhaul truck
Step B.Great place, covenant, keep up the good work.
Alex G.Have truck checked in and readt
Roberto H.Great job made it easy !
sandra D.Easy to drive, clean and well maintained.
dante C.They were very attentive and friendly
Lily J.GREAT SERVICE WILL GO BACK TO RENT NEXT MONTH.
EDGAR S.Pick up location was super helpful even after hours. I can't say enough good things about this particular location. Thanks guys!!!
christopher B.Gentleman who helped Me at this location was very nice and helpful. I would say the best attitude out of all the uhauls I have gone to.
Felicia L.I booked a truck online however I put the wrong pickup time without realizing it. When i arrived at what i thought was my pick up Lorenzo hung up the business call he was on to take care of me and went out of his way to accommodate my needs even though it was my fault for choosing the wrong time. If I need a Uhaul truck in the future I would go there again.
Lee L.FYI online service is easy quick and overall great
Stephanie G.Maybe keep the facility open a little longer
Daniel A.Keep up the good work everyone thank you
Luis M.Everything excellent! Fast friendly service.. I will return
Christopher S.Nothing, customer service gentleman was very helpful with instructions on dropping off truck! Very pleasant as well
gloria O.Nothing everything and service was wonderful.
Margie O.The customer service I received was amazing, I will be returning if I ever need a rental truck again, thank you
Matthew S.Arrived at 6 to pick up the truck, it took an hour because the owner placed the keys in the wrong lockbox. 3 phone calls of Uhaul and the owner telling me to look in the box and if I can figure out how to use lockbox. Finally an hour later they show up and say oh put it in the wrong box, hour of my time wasted that I paid for, but still had to bring the truck back at 6. Why should the customer be inconvenienced without any way to make it right, besides saying my bad. Will not return or recommend.
Levander O.Keep doing what you're doing. Great Job!
Jose S.To me everything went real good, easy and fast! 100% Recommended.
Omar F.The mobile check in was a nightmare. Had to talk to three different people to get checked in. Took almost 45 minutes. Everything else was great except the check in.
Sandie S.I spoke with the manager and he mentioned that someone would be there to receive the truck. Because of the location, I was not able to park the truck and trailer in the original location for fear of the trailer being stolen. Because I couldn't park it where they wanted me to and because there was noone there to help, I told the manager that I would be late to drop off the equipment. He mentioned that there would be no charge but I was charged anyways. Its simple. Either fix your delivery processes or have someone there to receive the truck. Oh, and don't charge someone when you told them you wouldn't. During this high PCS season I will absolutely recommend against using this location and Uhaul as a whole.
Noel D.Explain how the 24/7 return works. When one is moving we need to be reminded how it works because reading all the directions is tedious and time consuming. Work is usually overwhelming and a quick Cliff's Notes of the process would be extremely helpful.
Gabriela M.Awesone custoner service!!!
Rafael B.Lorenzo offered me a great deal, best way to drop off and pick up my u-haul, and was really patient with me.
elizabeth M.Friendly good communication and prepared
john L.The location is a bit hidden but Lorenzo was very helpful, friendly and professional. He was able to take care of us with no problem. He's an asset to the company.
Therese M.It's tucked back behind a car wash, so I'm glad they were smart and put a sign out by the road so visitors like me could find it more easily! Everything was great and smooth. Much appreciated!
Belinda L.The puck up location tells you half of what you need to know and then charges you for shit they never told you.
Johnathon C.Operator stayed after hours to attend to me on Christmas Eve
juan M.Great customer service. Pleasant overall experience. Would recommend them to anyone!
christine R.Nothing! Everything was good!
LILIA S.