Customer Reviews for Capistrano Self Storage
(U-Haul Neighborhood Dealer)

742 reviews

11194 Vista del Sol Dr   El Paso, TX 79935

(915) 591-0269

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(915) 591-0269

11194 Vista del Sol Dr
El Paso, TX 79935

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The latch wasn't closing all the way. It's a good thing I was only moving less than a mile away. It did roll up upon me returning the truck. It was stuck and I couldn't close it. Good thing I was done for the day. Also, the gentleman that helped me went above and beyond to help me after my online truck rental at the Yarbrough location fell through. Went to Capistrano location and he helped me out tremendously!!! Thank you for saving my day

Maricruz L. 
Rating:
4.0

Customer did not leave a comment.

pedro U. 
Rating:
5.0

Customer did not leave a comment.

Karina P. 
Rating:
3.0

Customer did not leave a comment.

Angela C. 
Rating:
3.0

Unsatisfied with the ordered dolly not being in truck. Dolly was not provided.

Patricia D. 
Rating:
5.0

Above and beyond pleasant uhaul location. Will recomend to anyone.

Hunter H. 
Rating:
1.0

It's apparently ran by someone who spreads himself to thin. Everytime we tried to communicate with their office we were transferred to a corporate office. It's pretty clear to someone with any sort of intelligence that this specific location is using uhaul to make additional income and doesn't hold the same values the company has used for decades to represent themselves. If corporate is reading this please look into them…

Robert B. 
Rating:
5.0

Customer did not leave a comment.

irma R. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Capistrano drop off was awesome. Close to my home. Mr. Diaz was extremely helpful in obtaining a storage space.

robert D. 
Rating:
3.0

Maybe have a location for all trailers to be parked. Not just where ever they fit in the parking lot. Some corners are too narrow to maneuver a trailer.

Antonio B. 
Rating:
5.0

Good job

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

david I. 
Rating:
5.0

Customer did not leave a comment.

Monica P. 
Rating:
5.0

Customer did not leave a comment.

Margot R. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Everything went great!

Oscar G. 
Rating:
3.0

Customer did not leave a comment.

Ryan C. 
Rating:
1.0

U-Haul location store was not open during business hours even though the hours were listed as open for that day. Tried calling them about dolly issue all day and no response. Went before closing hours and location locked. Would not recommend.

Daniel F. 
Rating:
5.0

Excellent customer service. Kept us informed of our truck rental and made the whole rental process easy and he was very delightful and knowledgeable.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

friendly staff

Erika C. 
Rating:
5.0

Customer did not leave a comment.

claudina C. 
Rating:
5.0

I have rented from this location twice now and both times I had an excellent experience. They were accommodating, communicative, polite, professional and friendly service. I will continue to rent from them at every opportunity.

Marissa R. 
Rating:
5.0

Everything was great. The service and equipment are both on point. It couldn't have gone smoother. Thank you!

Simon G. 
Rating:
5.0

Great service!

adria G. 
Rating:
5.0

Lorenzo was quick and efficient. Got me in and out promptly

robert V. 
Rating:
5.0

Customer did not leave a comment.

luis P. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
4.0

Customer did not leave a comment.

Kenya F. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Excellent service

ENRIQUE M. 
Rating:
5.0

Customer did not leave a comment.

Adrian C. 
Rating:
5.0

Customer did not leave a comment.

jesus R. 
Rating:
5.0

Excellent service

cesar A. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Heriberto B. 
Rating:
5.0

Great and Easy Service

Manuel A. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Lorenzo offered an excellent customer service. He went above and beyond to make my pick up and drop off experience as smooth as possible. I will definitely recommend this location.

Miguel V. 
Rating:
5.0

Have the customers clean up after themselves

GUILLERMO B. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Everett S. 
Rating:
5.0

Thank you. Fast, friendly and efficient. Highly recommend.

Albert D. 
Rating:
5.0

Customer did not leave a comment.

Jaiden B. 
Rating:
5.0

Customer did not leave a comment.

LACEY O. 
Rating:
4.0

Location sent to us wasn't the correct location. FIX IT! Once we found the correct location all went well. Nice truck. Didn't have any trouble at all. Thanks.

Charles O. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

The lication was conveniently located and the online retuen process worked great. Not recommended for in-person service.

Johnny M. 
Rating:
5.0

Awesome customer care. Mr Lorenzo was very friendly and helpful.

ivan E. 
Rating:
5.0

Everything turn up as expected. Thank you Uhaul members for taking care of our moving needs.

Rogelio C. 
Rating:
1.0

The location people were no where to be found. They don't answer their phones. I checked in online and then the lo ation said i stold the trailer. They charged me $100 more than i was quoted. I have tried several times to contact them due to the overcharge and left messages with no call backs. I do not recommend renting from this location

Aiden M. 
Rating:
5.0

Excellent positive super fast customer service.

Jose M. 
Rating:
3.0

Customer did not leave a comment.

Ana M. 
Rating:
4.0

Location was kind of hidden, and during my return at mid day, no one was on sight to give me direction. Direction such as where the truck and trailer should be parked. I ended up parking on my own after walking the property over twice, seeking the attendant's direction. so I ended up leaving the truck and vehicle hauler on the side of the car wash, and hopefully out of the way.

BRUCE W. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

Lorenzo contacted me via text and we were able to communicate effectively great guy!

JOSEF HONG DUK K. 
Rating:
5.0

Customer did not leave a comment.

RAMONA C. 
Rating:
5.0

Excellent service

ALEXANDRA C. 
Rating:
5.0

The service was excellent!!!!

Julio N. 
Rating:
5.0

Customer did not leave a comment.

Damond B. 
Rating:
5.0

Customer did not leave a comment.

anthony G. 
Rating:
3.0

Customer did not leave a comment.

Markie R. 
Rating:
3.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO H. 
Rating:
5.0

Customer did not leave a comment.

Raul R. 
Rating:
4.0

Customer did not leave a comment.

Marissa A. 
Rating:
5.0

Customer did not leave a comment.

Valerio R. 
Rating:
5.0

Everything was fine , but there was no dolly included , so we need it to buy one.

rosa R. 
Rating:
5.0

Customer did not leave a comment.

Alberto G. 
Rating:
5.0

Customer did not leave a comment.

jennifer A. 
Rating:
5.0

Customer did not leave a comment.

Emma B. 
Rating:
5.0

Customer did not leave a comment.

Cesar A V. 
Rating:
5.0

Customer did not leave a comment.

Avriel R. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL Q. 
Rating:
5.0

Customer did not leave a comment.

ANA O. 
Rating:
2.0

No signage on where to park. Location was "open" but couldn't find anyone. A written sign on door said "in back"

Amanda T. 
Rating:
5.0

Customer did not leave a comment.

WALTER R. 
Rating:
1.0

Radio didn't work well . I turned in the uhaul after 2 days sans was charged 3

Jesus A. 
Rating:
5.0

Customer did not leave a comment.

Henry C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

See previous review m. Excellent, very professional organization.

STEVEN B. 
Rating:
5.0

Very professional and accommodating location was able to take all my items for turn-in as soon as I was finished unloading everything. No assistance was needed at this location, Lorenzo took care of everything. I literally pulled up and dropped off my equipment and vehicles in 2 minutes. Phenomenal service from a professional business. Thank you.

Steven B. 
Rating:
5.0

Everything is good. Great customer service

Wilfredo S. 
Rating:
5.0

Customer did not leave a comment.

Jana F. 
Rating:
2.0

There was never an inspection done with me prior to leaving. Very unprofessional business atmosphere.

Derek L. 
Rating:
4.0

No complaints, place was easy access & very friendly

Edward B. 
Rating:
5.0

everything was great.

angelica O. 
Rating:
5.0

Customer did not leave a comment.

Jazmyn A. 
Rating:
4.0

Customer did not leave a comment.

Ray M. 
Rating:
5.0

Mr. Diaz was above and beyond helpful with finding us storage. We will definitely use his facility again, if need be.

Elizabeth M. 
Rating:
5.0

Nothing. Lorenzo was polite, professional and communicative. I very much appreciated how promptly he responded to phone calls and text messages.

Marissa R. 
Rating:
5.0

Some of your CS agents dont want to try to really help you

Jorge L. 
Rating:
5.0

They helped me out alot. Very grateful. Great location and customer service.

Raul G. 
Rating:
5.0

Customer did not leave a comment.

Albert A. 
Rating:
5.0

Customer did not leave a comment.

Arnulfo G. 
Rating:
5.0

Customer did not leave a comment.

Ricardo M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
No reviews have been submitted for this location.

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