I ordered furniture blankets but they were not supplied so you can make sure the items people order and Pay for are actually supplied
SUSAN R
Customer Reviews for Capistrano Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was closed. No comment.
CARLOS CWhen I reserved the trailer I was told it had automatic brakes, which is why I rented the size I did. My car specifically needed to tow a trailer with brakes for the weight I'd be towing. When I picked up the trailer, I asked about the brakes and was told that only the largest trailers come with automatic brakes and that all other trailers just have brake lights. This put me in a bind about the safety of towing the trailer behind my vehicle and made me extremely nervous to drive across country.
Sarah MTodo estuvo bien
JOEL BExelente...
NORMA MChanged location of pick up without authorization since I hadn't answered phone call as a way to call and ask for a change of pick up location. Did not change drop off location and was charged $250 for wrong pick up location. Uhaul in general was a headache to work with this time and may be the last. Customer Service Rep Jewel left me on hold for more than 15 minutes and then hung up without resolving the issue. Documentation in system was very confusing to Service Rep Kristal, who was very helpful and patient.
VICTOR VEasy access to and friendly staff
Alvin GI had placed a reservation for 12 and I receive a call front the
ANGEL DWe asked about a dolly and the representative said there was one in the truck but for a cost. However, when we got to our destination there wasn’t a dolly in the truck. This made moving quite difficult.
DEBRA ZEverything went well.
OMAR FRobert was amazing and truly a blessing.
RAMONA CI would prefer that uhaul had trucks in Las Cruces rather than have customers in Las Cruces have to drive about 120 miles to pick up a truck In El Paso.
THOMAS MSupposedly the fuel tank was half full, but I took a picture where it only was a little over 3/4ths of a tank. Fuel it up to how much fuel I was given and still got charged for the rest.
NORMA SIt was great, easy and convenient
RICHARD WRelocate the key pick up and drop boxes from behind the dumpster. Have someone clean up around the dumpster on a regular basis or have the dumpster relocated. Also, make sure the vehicles are properly maintained. The 15’ truck I rented has steering that is jerky and has too much play in the steering wheel.
JOE BExcelente !!!!
ARTURO LExcellent Service.
BARBARA WI requested pick up at 8am and it was changed to 9am without notice. Also, I couldn't do self pick even though I requested it. I had to wait for an hour outside until location was open.
ALAN LApp was very difficult
Andre SPut directions better on how to get there
Krystal ORobert was very friendly and was willing to work with my schedule!
Karina SEquipment has been excellent the majority of the times I’ve rented with Uhual. Until now, it has always been a good experience.
JOSE BThe assistance y’all give me with every question I had was so impressive Keep it up y’all are amazing
ALTON MBetter customer service
AMELIA RThe Air Conditioner did not work on the truck and it was hot as hell. Other than that, everything was good
EMANUEL CEasy drop off
FRANCISCO JOwner wasn’t there at pickup time, told us he wasn’t gonna be there on return day and that we’d have to unload the trailer ourselves
june DReally easy process here the only thing I would say is the quality of the truck and driving it wasn’t as smooth as other rentals I’ve had. Truck just ran very old but it did get the job done!! Customer service was great and welcoming when I picked up.
VICTORIA RGreat service
Fernando MService was great, equipment was great a real time saver and well equipped for our move
enjica dI want to be clear: There was absolutely nothing wrong with the experience at this location. In fact, Roberto went above and beyond any expectation I had for U-Haul. He was friendly, welcoming, efficient, and competent at what he does. My issue is with U-Haul as a whole: you have the same price per truck for 30mins, as you do for 24 hrs. Other rental truck agencies in the area charge by the hour. If I had more preparation time, I'd have gone with someone else. If I weren't on a short-notice deployment, I'd have only paid about $36 with Pensky or another local company. In fact, U-Haul was my absolute last choice for pricing. I think yall would attract way more business if you were more flexible with pricing for local moves. There are a lot of people looking for cheaper options who don't need 24-hr+ rentals.
Tyler BGood Customer Service
CESAR ANo one was at the location. Had to call a number posted on the window. I wish there would have been someone to assist.
MARTHA FI was charged for gas when the gas level was exactly the same whwn ir returned it as to when i got it
Advento BSelf storage location personnel was lacking in assistance. Did not close out my rental as he said. Had to make a second trip to close out on app.
BRADLEY BThank you very much
CESAR AThe location was a little cluttered
Brian PI called the number because online reviews were bad. Instead of the actual place I got the main uhaul number. I was assured someone would be there. No one was there just a note on the door to call them. I did. No answer on either number. I got a text back from one number to text them. I did several times. No reply. I used my phone to check in the trailer and had to just leave it where it was. I was alone and smashed my hand when the trailer came off the hitch. Do not bother using this location. Lazy, lazy people.
Thomas WIf the open business hours more extensive could be better
Rene CKeep up the good work, that’s all. Thank you so much!
MIA FWe found the site to be good and the U Haul truck to run well as clean as expected. The truck rode well but was a bit to noisy that we had to yell to communicate.
Connie LThis place is my favorite. I rent a trailer almost every month and this person always always gives me excellent service
Rene CTruck work perfectly and it was exactly the size needed for all of our belongings. However, the air conditioner in the truck was not working which made the trip of the move really uncomfortable since it was a very hot day.
Jennifer MNone. Lorenzo was a great help and went that extra mile to help me out.
Danny MI was charged a cleaning fee of $25 and the truck wasn't clean on the inside previous renter wasted soda everywhere. But it didn't give me the option at the end to say that during equipment check-in.truck was returned cleaned and swept out . The U-Haul equipment check link expired due to mobile data issues. Could not fill it out .but took pics of truck before and after.could not upload. Wasn't sure how to document after that.
Shariqua MI leased a 10' box truck expecting to have a ramp. Trucks without a ramp means I had to load everything by hand instead of using my dolly which made my moving experience very difficult. I put twice as much gas as required hoping to get a reimbursement but they declined it.
Gerardo RMr. Lorenzo Diaz was very knowledgeable, courteous, and pleasant. Thanks Mr.Diaz
george t