Changed location of pick up without authorization since I hadn't answered phone call as a way to call and ask for a change of pick up location. Did not change drop off location and was charged $250 for wrong pick up location. Uhaul in general was a headache to work with this time and may be the last. Customer Service Rep Jewel left me on hold for more than 15 minutes and then hung up without resolving the issue. Documentation in system was very confusing to Service Rep Kristal, who was very helpful and patient.
VICTOR V
Capistrano Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Paso, TX 79935
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Easy access to and friendly staff
Alvin GI had placed a reservation for 12 and I receive a call front the
ANGEL DWe asked about a dolly and the representative said there was one in the truck but for a cost. However, when we got to our destination there wasn’t a dolly in the truck. This made moving quite difficult.
DEBRA ZEverything went well.
OMAR F