Owner wasn’t there at pickup time, told us he wasn’t gonna be there on return day and that we’d have to unload the trailer ourselves
june D
Customer Reviews for Capistrano Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Really easy process here the only thing I would say is the quality of the truck and driving it wasn’t as smooth as other rentals I’ve had. Truck just ran very old but it did get the job done!! Customer service was great and welcoming when I picked up.
VICTORIA RGreat service
Fernando MService was great, equipment was great a real time saver and well equipped for our move
enjica dI want to be clear: There was absolutely nothing wrong with the experience at this location. In fact, Roberto went above and beyond any expectation I had for U-Haul. He was friendly, welcoming, efficient, and competent at what he does. My issue is with U-Haul as a whole: you have the same price per truck for 30mins, as you do for 24 hrs. Other rental truck agencies in the area charge by the hour. If I had more preparation time, I'd have gone with someone else. If I weren't on a short-notice deployment, I'd have only paid about $36 with Pensky or another local company. In fact, U-Haul was my absolute last choice for pricing. I think yall would attract way more business if you were more flexible with pricing for local moves. There are a lot of people looking for cheaper options who don't need 24-hr+ rentals.
Tyler BGood Customer Service
CESAR ANo one was at the location. Had to call a number posted on the window. I wish there would have been someone to assist.
MARTHA FI was charged for gas when the gas level was exactly the same whwn ir returned it as to when i got it
Advento BSelf storage location personnel was lacking in assistance. Did not close out my rental as he said. Had to make a second trip to close out on app.
BRADLEY BThank you very much
CESAR AThe location was a little cluttered
Brian PI called the number because online reviews were bad. Instead of the actual place I got the main uhaul number. I was assured someone would be there. No one was there just a note on the door to call them. I did. No answer on either number. I got a text back from one number to text them. I did several times. No reply. I used my phone to check in the trailer and had to just leave it where it was. I was alone and smashed my hand when the trailer came off the hitch. Do not bother using this location. Lazy, lazy people.
Thomas WIf the open business hours more extensive could be better
Rene CKeep up the good work, that’s all. Thank you so much!
MIA FWe found the site to be good and the U Haul truck to run well as clean as expected. The truck rode well but was a bit to noisy that we had to yell to communicate.
Connie LThis place is my favorite. I rent a trailer almost every month and this person always always gives me excellent service
Rene CTruck work perfectly and it was exactly the size needed for all of our belongings. However, the air conditioner in the truck was not working which made the trip of the move really uncomfortable since it was a very hot day.
Jennifer MNone. Lorenzo was a great help and went that extra mile to help me out.
Danny MI was charged a cleaning fee of $25 and the truck wasn't clean on the inside previous renter wasted soda everywhere. But it didn't give me the option at the end to say that during equipment check-in.truck was returned cleaned and swept out . The U-Haul equipment check link expired due to mobile data issues. Could not fill it out .but took pics of truck before and after.could not upload. Wasn't sure how to document after that.
Shariqua MI leased a 10' box truck expecting to have a ramp. Trucks without a ramp means I had to load everything by hand instead of using my dolly which made my moving experience very difficult. I put twice as much gas as required hoping to get a reimbursement but they declined it.
Gerardo RMr. Lorenzo Diaz was very knowledgeable, courteous, and pleasant. Thanks Mr.Diaz
george tMake the heater more accessible or operable it seems as it was very cold.
Martha LGreat location with excellent customer service! Highly recommend.. grate storage location as well. A++
LEONARDO UGood job
Abel FI'm sure that being a holiday the main factor is why they were closed, but I was still able to successfully drop off my U-Haul, sadly the place is very unkept and a very large dumpster right in front of the entrance of the business was smelling pretty bad and garbage littered the entrance. And where I dropped off the key at the key box the whole area there stunk very bad.
Johnny HEmployees we re very pleasant and accommodating. Thanks
francisco eThe truck was not clean at all, the windshield have a lot of dead bugs, the back of the truck wasn’t clean and because I needed to move out from my house at a certain time, so I told him I will sweep it for him. The connection hand of the car towing has a kind of mude and the nail broke later on when I try to unconnect it to load my car over it, then I had to go buy a nail from Home Depot to fix it, that was a waste of time. The engine light was on.
Amr AEasy pickup process and everything was ready to go. Equipment in great condition!
Shawna SI made my reservation online. I got there. The vehicle is ready clean just had to sign some paperwork and I was on the road. Great job.
Russell PContinue the wonderful service.
Jason RGreat staff! Very helpful and knowledgeable!
jorge lUHaul dropped off on a Sunday afternoon, and keys deposited in the UHaul drop box. Did not talked to anyone or saw the office.
Adela MI ordered 12 moving blankets and never received them. The keys to pick up the truck were in the wrong pick up box.
Julian JExcellent customer service, thanks Roberto.
Robert WGreat service very helpful.
MIKE PIn my opinion no need improvement, I found everything as expected, open store on time & the equipment ready on time, service customer excellent.
Jorge NMake sure the things requested are available and also, that they are in good working order.
Barbara PEasy and fast check drop off
CHRISTINA CArea very small/ trailers/ trucks parked at end of storage Bldgs maki g it difficult to navigate around obstscles back to street Employee was helpful and considerate
Sherry MService was quick and convenient.
Amit CCabin was clean but the cargo box was very dirty.
Jaime MI had a pricing issue, gentleman at location did not assist me with car dolly, I had to drive the car on it my self, and figure out how to stay if on my self, horrible day with UHAUL
Shawn CReturn of trailer was convenient and staff helpful.
George L