Customer Reviews for Capps Auction Firm LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Capps Auction Firm LLC

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Ralph H. on

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Friendly and professional!

DEAN H. on

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Very friendly and helpful staff

Danny M. on

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Staff was very friendly and helpful.

lewis R. on

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Easy to work with....very personable and helpful. Available equipment on short notice.

lewis R. on

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Heather L. on

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Jane S. on

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They were Wonderful, so, so helpful.

STEVE S. on

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Do not like the policy of mandating how long an individual must have a one way rental. Pricing does not reflect this policy.

Sally S. on

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David M. on

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Great experience!

Adrian A. on

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Edwin G. on

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Angela H. on

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From the time I reserved my truck it was bad. I called into customer service the first time and the lady was AMAZING!!! However, when I picked up my truck the special was not recognized that I was quoted. Then when I made my return I had to call in again and the lady this time acted like I was bothering her by calling in with my question. I only had 1 positive experience with U-HAUL during this transaction and overall was very disappointed.

Heidi M. on

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Mike G. on

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Truck was dirty both in the cab and in the box. Fuel level on the sheet was inaccurate. Worst of all there's a gas leak on the filler tube. This truck should never have been sent out.

Scott M. on

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Very nice

Frank H. on

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Garrett G. on

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Al L. on

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Jason W. on

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Al L. on

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mitch M. on

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Samuel B. on

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All good, very friendly, helpful staff

David S. on

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Jane S. on

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William S. on

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No one was there but a young girl no one to help put the trailer on my truck why don't u have crank to rase it up I pulled my arm out of socket trying to put it on lm been to dr have to go to a specialist on Monday I would like to know who to send the bill to I have rented many u Halls in the past this will be the last time very UNPROFESSIONAL THIS WILL BE THE LAST TIME I RENT A UH LL TILL U GET UR SHIT TOGETHER

NICHOLAS B. on

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Everything was great

Ernest Mark N. on

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Nancy R. on

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Agent was very welcoming, professional and helpful! Thank you! ????

Anthony E. on

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Great customer service.

Kenneth M. on

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Great customer service. Will rent from them again.

Sam B. on

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All good

Kevin B. on

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amillia D. on

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Very friendly personal.Made drop off easy.

Chris J. on

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Had a great experience here! Great business owner and would go back in a heartbeat.

LYNDSAY F. on

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fantastic experience. great people

Michael P. on

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Place was closed no one to accept the equipment. Place was un-tidy which gave me a uneasy feeling to drop-off..

Belinda L. on

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Sanjay T. on

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The cab had some crumbs in the cupholders and on the floor. The bed of the truck was sparkling clean, though!

Kenneth M. on

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Frank H. on

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Camerin B. on

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Epson customer service, very friendly and helpful.

DAVID T. on

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marty P. on

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james P. on

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poorly managed

Jane B. on

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ROBERT E. on

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SHAWN S. on

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Charles C. on

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Don't use U-Haul that is my recommendation for anyone considering using U-Haul in the future.

willam S. on

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Marsha C. on

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The trailers REALLY need to come with a jack.

Gerald M. on

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RANDAL E. on

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Om very pleased with everything about uhaul ...thankyou for making my move easy

Eric R. on

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Cathy F. on

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Building where equitment was is locked. Walked down about 4 buildings (and I am handicapped) to a store to pick up the already rented trailer. Young woman told us it was down by the other building, so walked back. We had no help but we were told to look for number. We had to go behind the abandon building in waist high grass and found the trailer blocked in by old planks of wood which we had to move and then by hand pull the trailer to the truck. We couldn't back the truck to the trailer because of nails in the boards. No one helped with any of it. I can't believe anyone would go to this location.

Marsha C. on

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Brad D. on

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Marsha C. on

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MARY S. on

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The phone number they supply is not a functioning number, when i mentioned it to them they said they knew. No one would help or show me how to hook up the trailer. I was at the point of getting a refund and Finally the employee called her husband to run over and help me lift on. And he wasn't even sure how to do it. Wet inside trailer and fender light out, employee didn't care. What a nightmare and lack of customer service. Plus the 2 employees kept eating their lunch while waiting on me.

Kenneth S. on

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Most of the uhaul dealers assist their customers with hooking up the tow dolly that we rented. Also it would be helpful if the person that checked us in had a further knowledge of the online system.

JORDAN F. on

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I put a quarter tank of gas in the truck and I am being charged a 50 dollar fuel fee! Screw that!

Michael B. on

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James W. on

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when I arrived on SAT afternoon to drop off the vehicle the drop off location was closed.

TED H. on

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Linda M. on

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Kimberly S. on

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Great place and people!

Eric E. on

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Both pick up and drop off locations were great. Uhaul.com and 1 800 go uhaul were useless! I made 21 phone calls to national uhaul numbers, and to local numbers I was given at the National level. 4 were disconnected or no longer in service. I made these calls after I received an email confirming my reservation and then getting a second email saying there was a problem. I finally confirmed the reservation by calling a former neighbor in the pick up town who went and checked on the trailer in person and called me back! I will go directly to a local dealer in the future.

steve C. on

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J P R. on

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Easy and simple to return a truck at this location.

gordon H. on

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GREGORY K. on

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JERRI M. on

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GEOFFREY G. on

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A dog ran out growling and barking durning normal Business hours. Told the person we Would be back the next day to rent a trailer one Way to Kansas and when we got there some kid came to the door and said the lady that did the rentals would be back in 3 hours. Needless to Say we rented the trailer elsewhere

Charles D C. on

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Lisa R. on

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Drop off was great. No hiccups. Appreciate the kind service.

MICHELLE L. on

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Customer did not leave a comment.