Customer Reviews for Capps Auction Firm LLC
(U-Haul Neighborhood Dealer)

113 reviews

186 N Main St   Robbinsville, NC 28771

(828) 479-0285

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(828) 479-0285

186 N Main St
Robbinsville, NC 28771

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

My car broke down 700 miles from home... This place saved my bacon. The girl who waited on me was super sweet. Thank you!

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

john A. 
Rating:
5.0

Very professional and willing to go out of their way to assist.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Bogie W. 
Rating:
3.0

The address listed was incorrect. The store once found was closed and no one showed up to open it as the door sign indicated. A drop box was provided out side.

DOYLE M. 
Rating:
4.0

The address was incorrect, we had to pick it up around the corner. Was a little hard to locate.

Rebecca J. 
Rating:
1.0

The Uhaul dealership is no longer at this location and we wasted more than hour trying to find the correct location. I tried to contact Customer Service but was on hold for most of the hour with no resolution. You owe me two hours of my life back.

THOMAS B. 
Rating:
5.0

On the U Haul website the different locations say they have u hauls available to reserve but when you call the specific location they say they don't have that U Haul available. This happened to me at several locations when I was looking for a 10 ft truck. Make sure you contact the place you are renting the U haul from to be 100% sure you can reserve the size you want.

CHERIE W. 
Rating:
5.0

This drop off location was approximately 65 miles from the contracted location. Contracted location was not accepting drop offs even though it was contracted location. Wasted 4 hours of vacation time traveling 65 miles to drop off and 65 miles to return to home.

THOMAS D. 
Rating:
5.0

Lower the mileage rate!

RALPH H. 
Rating:
5.0

Location not correct on google maps. Better to call ahead for specifics

Michael B. 
Rating:
3.0

Customer did not leave a comment.

lori P. 
Rating:
5.0

We were charged extra miles when we clearly did not go over the amount that were given to us by the central office. Our pick up and drop off location changed way to much. The location of pick up was very nice!

Tracy P. 
Rating:
2.0

Scheduled a pickup for 9:00am.....location was not open waited 15 minutes then had to call to get service ....waited until 9:50 before someone arrived at site .......storage yard where trailer kept was overgrown & unable to check thoroughly & attendant didnt bother to check equipment....never came outside. Drove approximately 30 miles &realized right tire was flat.......spent 3 hours trying to get it fixed. Lost a day of travel time due to poor equipment & customer service.

Mark D. 
Rating:
3.0

Customer did not leave a comment.

Cindy Z. 
Rating:
5.0

This was where I planed on dropping it off, but I was told to drop it off 30 miles away at another location, I did not. I am not sure what corporate is doing with moving locations for pick-ups and drop-offs, but it makes me not want to deal with the hassle of U-haul.

jim M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

I had a very frustrating experience with U-Haul until I had a chance to interact with the robbinsville branch. They went above and beyond the call of duty. I definitely would recommend and couldn't say enough positive things about this particular U-Haul location

RICHARD C. 
Rating:
3.0

Customer did not leave a comment.

WALTER C. 
Rating:
3.0

Customer did not leave a comment.

ROBERT E. 
Rating:
4.0

Please change the address on your records to the correct address. You sent me to their old location, not where they are now.

ADRIAN B. 
Rating:
5.0

excellent customer service.. easy return

PERRY S. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
1.0

They didn't have the size truck we wanted after I had called a week earlier. When we found one they wouldn't get it. They let us have it for the price of smaller but it took more gas than smaller. Was not happy. If they say they will have it they should have it. We would never came down when we did till they got one had we known. They said Uhaul called us. But we never got a call. If they don't get what we want why reserve it. We were not happy.

Vickki E. 
Rating:
5.0

Nothing!! Everything went smoothly.

carol G. 
Rating:
5.0

Clean out the cab of the UHaul. It was dirty. There were personal objects from last renter. We even found medications/drugs left in cab.

Linda J. 
Rating:
3.0

Location was good.

Carson G. 
Rating:
5.0

Customer did not leave a comment.

Dawnie B. 
Rating:
2.0

I reserved my truck for Bryson city NC, was given a new address for Robbinsville NC. Thats fine, but the address given was wrong. When I found the location, the girl there didn't even show me where my trailer was. The trailer was parked in the field in the weeds. No one helped hook up the trailer or nothing. Very poor service at this location.

Timothy K. 
Rating:
4.0

Friendly and helpful staff.

Dan M. 
Rating:
1.0

The ladies had know one to bring up the uhaul to the front. It was in a field for pick up. Know tools for hitch ball change. No straps hitches or balls for sale. When I rented the trailor they couldn't fine my vehical.

BERNARD C. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
2.0

The drop off location is not on North main street but at the intersection of N Main and Rodney Orr. Have left voicemail with no response. No one was present for the drop off and I received msgs from uHaul that I was late returning the trailer. If no one is going to be there to check in the equipment, they should at lease insprect the lot daily

John M. 
Rating:
1.0

Customer did not leave a comment.

Stephen F. 
Rating:
3.0

For the correct address to given by uhaul representatives. Spoke to three different (pickup) representatives - all gave incorrect (drop off) address information. *this is not a reflection of the drop off location representative - they shared the same frustration.

Robert D. 
Rating:
4.0

Very helpful friendly staff

Wallace M. 
Rating:
5.0

Friendly and professional!

Ralph H. 
Rating:
5.0

Very friendly and helpful staff

DEAN H. 
Rating:
5.0

Staff was very friendly and helpful.

Danny M. 
Rating:
5.0

Easy to work with....very personable and helpful. Available equipment on short notice.

lewis R. 
Rating:
5.0

Customer did not leave a comment.

lewis R. 
Rating:
5.0

Customer did not leave a comment.

Heather L. 
Rating:
5.0

They were Wonderful, so, so helpful.

Jane S. 
Rating:
4.0

Do not like the policy of mandating how long an individual must have a one way rental. Pricing does not reflect this policy.

STEVE S. 
Rating:
3.0

Customer did not leave a comment.

Sally S. 
Rating:
5.0

Great experience!

David M. 
Rating:
4.0

Customer did not leave a comment.

Adrian A. 
Rating:
3.0

Customer did not leave a comment.

Edwin G. 
Rating:
2.0

From the time I reserved my truck it was bad. I called into customer service the first time and the lady was AMAZING!!! However, when I picked up my truck the special was not recognized that I was quoted. Then when I made my return I had to call in again and the lady this time acted like I was bothering her by calling in with my question. I only had 1 positive experience with U-HAUL during this transaction and overall was very disappointed.

Angela H. 
Rating:
5.0

Customer did not leave a comment.

Heidi M. 
Rating:
2.0

Truck was dirty both in the cab and in the box. Fuel level on the sheet was inaccurate. Worst of all there's a gas leak on the filler tube. This truck should never have been sent out.

Mike G. 
Rating:
5.0

Very nice

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

Customer did not leave a comment.

Garrett G. 
Rating:
5.0

Customer did not leave a comment.

Al L. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
4.0

Customer did not leave a comment.

Al L. 
Rating:
4.0

Customer did not leave a comment.

mitch M. 
Rating:
5.0

All good, very friendly, helpful staff

Samuel B. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Jane S. 
Rating:
2.0

No one was there but a young girl no one to help put the trailer on my truck why don't u have crank to rase it up I pulled my arm out of socket trying to put it on lm been to dr have to go to a specialist on Monday I would like to know who to send the bill to I have rented many u Halls in the past this will be the last time very UNPROFESSIONAL THIS WILL BE THE LAST TIME I RENT A UH LL TILL U GET UR SHIT TOGETHER

William S. 
Rating:
5.0

Everything was great

NICHOLAS B. 
Rating:
5.0

Customer did not leave a comment.

Ernest Mark N. 
Rating:
5.0

Agent was very welcoming, professional and helpful! Thank you! ????

Nancy R. 
Rating:
5.0

Great customer service.

Anthony E. 
Rating:
5.0

Great customer service. Will rent from them again.

Kenneth M. 
Rating:
5.0

All good

Sam B. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Very friendly personal.Made drop off easy.

amillia D. 
Rating:
5.0

Had a great experience here! Great business owner and would go back in a heartbeat.

Chris J. 
Rating:
5.0

fantastic experience. great people

LYNDSAY F. 
Rating:
3.0

Place was closed no one to accept the equipment. Place was un-tidy which gave me a uneasy feeling to drop-off..

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Belinda L. 
Rating:
4.0

The cab had some crumbs in the cupholders and on the floor. The bed of the truck was sparkling clean, though!

Sanjay T. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

Epson customer service, very friendly and helpful.

Camerin B. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
3.0

Customer did not leave a comment.

marty P. 
Rating:
2.0

poorly managed

james P. 
Rating:
3.0

Customer did not leave a comment.

Jane B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT E. 
Rating:
1.0

Customer did not leave a comment.

SHAWN S. 
Rating:
3.0

Don't use U-Haul that is my recommendation for anyone considering using U-Haul in the future.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

willam S. 
Rating:
5.0

The trailers REALLY need to come with a jack.

Marsha C. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

Om very pleased with everything about uhaul ...thankyou for making my move easy

RANDAL E. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
1.0

Building where equitment was is locked. Walked down about 4 buildings (and I am handicapped) to a store to pick up the already rented trailer. Young woman told us it was down by the other building, so walked back. We had no help but we were told to look for number. We had to go behind the abandon building in waist high grass and found the trailer blocked in by old planks of wood which we had to move and then by hand pull the trailer to the truck. We couldn't back the truck to the trailer because of nails in the boards. No one helped with any of it. I can't believe anyone would go to this location.

Cathy F. 
Rating:
5.0

Customer did not leave a comment.

Marsha C. 
Rating:
4.0

Customer did not leave a comment.

Brad D. 
Rating:
5.0

Customer did not leave a comment.

Marsha C. 
Rating:
2.0

The phone number they supply is not a functioning number, when i mentioned it to them they said they knew. No one would help or show me how to hook up the trailer. I was at the point of getting a refund and Finally the employee called her husband to run over and help me lift on. And he wasn't even sure how to do it. Wet inside trailer and fender light out, employee didn't care. What a nightmare and lack of customer service. Plus the 2 employees kept eating their lunch while waiting on me.

MARY S. 
Rating:
2.0

Most of the uhaul dealers assist their customers with hooking up the tow dolly that we rented. Also it would be helpful if the person that checked us in had a further knowledge of the online system.

Kenneth S. 
Rating:
3.0

I put a quarter tank of gas in the truck and I am being charged a 50 dollar fuel fee! Screw that!

JORDAN F. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

when I arrived on SAT afternoon to drop off the vehicle the drop off location was closed.

James W. 
No reviews have been submitted for this location.

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