Customer Reviews for Captain Dizzys Chevron
(U-Haul Neighborhood Dealer)

Rating:

1.0

My original reservation location sent me to a different location and they didn't have 7 my information there either.

Rating:

3.0

The truck felt like it was going to break down at any moment, they didn't have funture blanks or straps. Also the truck only had a 1/4 tank of gas.

Rating:

5.0

First reservation I made at a different location was awful. I almost went with a different company after having to cancel my previous reservation on moving day. The uhaul site showed a similar reservation could be made at the Chevron I picked up at, and I had a wonderful experience. Lovely employees, van in good state, everything was golden after that! Thank you Uhaul!

Rating:

5.0

Great customer service, quick check out, and vehicle in excellent condition.

Rating:

5.0

Great experience! Quick and easy!

Rating:

5.0

Good place and fantastic people. One of the best and nicest person to get a uhaul from. Truck needed work badly.... air bag out, horn didn't work, if you hit a bump the check gas cap light came on.. engine light was on and the bottom of the dask panel fell off when I pushed the brake. Truck is on live supprt get ir some love before someone gets killed in it. People again amazing awesome to work with can't say enough good things

Rating:

2.0

First 15 ft truck was squeaking and sluggish. changed it for a 10 ft truck that had the check engine light on and cashier said not to worry about it. As a result I turned it back 4 hours earlier. I was afraid I would break down. They have terrible trucks there and don't seem to care.

Rating:

1.0

The fellow who helped us was named John and when I asked for a full accounting for the three days, he was very belligerent and offensive. I had to call the U-Haul office in order to get an explanation for my receipt.

Rating:

3.0

My ratings are a little all over the place because the owners of the business where I rented the truck are super nice people, but they can't help that the truck they gave me drove like the motor was ready to quit. The clerk who helped me even said, "I hope you're not going to drive on the freeway", I found out why he said that once I drove out of the lot. I walked in with my granddaughter, no one else was in the store and I said we are buying a couple things, then we are renting a truck. He snapped and said, "you better hurry and make it quick". I wasn't sure what to do. This guy is usually decent when I go there as a regular customer for gas or snacks, so it was a bit off putting. It's not like he's there all the time when I go in there, I've only seen him a couple times and he was nice. This time, we were trying to get the information into his system, and he was complaining and said, "I'm just about off work, that's why I told you to hurry. I realized there was a reason for it now and he wasn't just being rude, but as a past customer service employee, and a manager for customer service employees, and even an owner for customer service employees, I don't care if you are almost off, the business is ready to close, or whatever the reason is, every single customer should feel rushed or that they are a nuisance. I hate to write this because the owners are great, so I definitely recommend using this location, but U-Haul should do better with upkeep on the trucks. What if I did need the freeway? I would have been stuck..

Rating:

4.0

Was not clear where to drop the key off.

Rating:

5.0

The gentlemen who helped me at the chevron was extremely helpful and nice, 100% will be using this location again when and if needed

Rating:

5.0

Nothing I can think of at this time.

Rating:

5.0

Clean the windshield and make sure all the interior lighting on the dash and environmental panel work properly

Rating:

5.0

Nice and clean

Rating:

5.0

Want more rental options on size of rental equipment other than that all is good

Rating:

5.0

The gentleman who rented the van to me was a joy. Intelligent and frank.. I will return and I do hope that man is paid well.

Rating:

1.0

As stated above my mom does not know or allow herself to learn applications or internet. The attendant did not help or explain anything and refused to check out the uhaul but accepted the trick on her lot. My mom further went to the Port Townsend location who took the time to explain and stated the person needed to check it in but they did not. PT location also stated they could not take money and the check in location could or needed to. Upon further check in with this location they refused to check it in and could not take money for the total amount due.

Rating:

1.0

Have some better customer service the guy was rude and short with his answers he didn't explain anything just said when i return the truck to not park it a certain way or he would charge me to move it himself and make sure the uhal is clean if you are gonna charge if it's not clean I have pictures of when I opened the door it was a mess and I had to clean it and I never received my 50 dollars for having a reservation not met i had to go to a completely different town and still got charged full price for the miles even when most of the miles I drove were to and from the uhal store

Rating:

5.0

Fast friendly service. I was in a pinch and needed a truck asap. They made my stressful day easier by being able to promptly equip me with the truck I needed

Rating:

5.0

Nice, newer vehicle was ready to go when I arrived. Person working there was helpful and professional. Location was clean and felt safe

Rating:

5.0

🖕🖕🖕

Rating:

1.0

I pre-ordered online and completed the pre-check in. The attendant still insisted on doing all of this at the store. He argued with us over payment method, phone numbers, and identification. He redid all of our registration which consisted of him taking photos of our id and bank card on his personal phone. The truck tented to us was dirty with mud, had a crack in one mirror, and rock chips in the windows. This was not a great experience for us.

Rating:

5.0

The app was almost totally useless. Could not fill out the profile or even set up a login password. And then after finally be able to put in a password it keeps on seeing that envelop password when you try to login and you try to set up a profile but it will not let you do so completely. Very poor app.

Rating:

5.0

The only thing I would suggest that they would come with lock so you can lock your stuff in the back of the truck

Rating:

3.0

Did not know where it was because there was no sign for captain dizzy 76 all you see is chevron so kinda confusing

Rating:

3.0

Get the vehicle back to this location a few minutes early. The gentleman inside was very curt and a bit rude when I arrived.

Rating:

2.0

Make sure the vehicle was clean. My wife recognized the horrible smell of chicken manure that was left over from previous customer. The van was so dirty and dented, we were concerned the site might file a claim of damages against us even though I asked multiple times if they were aware of the condition the van was in.

Rating:

3.0

We were told to drop our key in the lock box outside. There was no lockbox. Also, we put 30.00 fuel in the truck which was more than we used and were then charged 4.60 for fuel.

Rating:

5.0

AMAZING GREAT PEOPLE.

Rating:

1.0

They need to be more vocal about some things and take note of some things. They didn't tell me how much they were gonna charge me, and then the truck cab floor was very dirty. They charged me 56 dollars then an additional 30 dollars the next day even though I have the truck for not even a half a day I only used it for approximately 5 hours almost 100 dollars on the uhaul itself. They over charged me for it cuz someone else I know used a uhaul a week before and only pair 30 dollars only and nothing else. I am probly never going there again. Because paying almost a 100 for using a haul for not even 5 or 6 hours should not have to be $100.

Rating:

5.0

The truck was wonderful to have for the job I needed done. The employees were very friendly.

Rating:

1.0

Very rude and unaccommodating.

Rating:

3.0

Better education for staff about the online check out process. Vehicle was well maintained but could have used a cleaning prior to my renting it. It was lightly swept out after I used it but could most likely have used a thorough cleaning. Online checkout and return process is a little ambiguous in a few areas, notably the cleaning part, and the number of photos I deemed necessary to protect myself against any false claim of damage. I am a regular U-Haul customer and will continue to use both the in person and online services available.

Rating:

1.0

The van I rented stunk like it was used as a mobile method lab.had to pull over and get out.was having dry heaves rolled down the windows to get to brothers house..we sprayed air freshener and got air fresheners.my bill was given to me 2 hours after I returned it were I rented it.im not new to uhaul and my bill was bs.the add on fees of 8 dollar total was not fair.a safe driving fee ? Are you kidding me after paying 33 for insurance ?3 dollars environmental fee ? This is just past stupid.

Rating:

5.0

Staff was friendly and accommodating.

Rating:

4.0

The one cashier is not customer.friendly. His English need a lot work.

Rating:

2.0

The truck that I rented had over 130 thousand miles, it ran terribly. The truck was way past its retirement age, not to mention that the interior had a terrible odor These reasons are why I returned the truck one day only

Rating:

3.0

Truck as not cleaned. Windshield wasn’t clean. Otherwise is a good location.

Rating:

1.0

Don’t be scammer. I didn’t add on coverage when I book it. And the guy add it on without notice me. Ends up I got over charged. Good job for getting me scammed

Rating:

5.0

Great customer service, easy to get to get in and out. thx

Rating:

5.0

I was supposed to pick up a van closer to home but was informed at pickup that the previous renter left all of their stuff in it so the van I reserved was not available. After some calling around, the previous location’s employee found one in Marysville and they offered to refund $50 for the inconvenience of having to pickup somewhere else and add miles/time to the trip. John at the 76 helped me with a quick checkout, extended my drop-off time (great suggestion) and gave me the rundown of how to drop off in the afternoon. If I lived closer, I’d use them again for sure!

Rating:

3.0

He said the fast was on 1/2 a tank when I got In the truck it was less then half. I went 2 miles and turned the truck back in i was given attitude. They need to double check the or maybe the guy need glasses. I will not us that location anymore.

Rating:

1.0

I was somehow charged an extra $10 dollars, I'm not sure how the total was $93 when it was advertised as a $40 dollar rental. This location in general was so sketchy and of course I'd get a link to "view damange" but somehow the link has expired. Definitely wasn't worth it

Rating:

1.0

Could not understand the man who waited on us. He charged us $100.00 and did not tell us why. Also my husband said not to charge his credit card and he did it anyway. I paid in advance on the phone when I made reservation. We then had to go to this location to pick up truck I would not use this location ever!! Very frustrating and disappointing.

Rating:

3.0

Gas was not the same as metered, the inside of the cab and the back where you put your personal items was muddy. The ladies who helped me did verify my photo I sent and corrected it. But it was still way more expensive then I had initially planned. And the sir when I picked it up was sure crabby and kinda mean to everyone

Rating:

3.0

Just quickly dropped off so nothing to add.

Rating:

1.0

The Asian guy charged me 133 dollars for 30 miles of use of a uhaul truck. I wanted to pay the bill after I returned the truck faded up and he said he would send me a receipt with total price. I got totally screwed. Might do a chargeback.

Rating:

1.0

We were unable to get our uhaul when needed due,to the location not using the 24/7 pick up option. We reserved a furniture dolly. John at the office told us they don’t have those. I got to pay for a uhaul form24 hrs when I actually had it for 10 hours. We will never rent from this location. The staff really didn’t care either. They just wanted our $$$.

Rating:

1.0

Rented a one way truck and booked us at a round trip location. Location was very helpful but the customer service agents that I talked to on 06/25 were incredibly unhelpful and did not resolve our issue. Will never recommend U-Haul.

Rating:

3.0

The gentleman that assisted us was rude and not customer friendly at all.

Rating:

5.0

This rental was flawless and so easy!!

Rating:

3.0

Cost twice as much as told

Rating:

1.0

We were told the truck had a half tank of gas. Check engine light was on, a light indicating the gas cap was broken or something to that affect was on. We accidentally looked at the wrong gauge when double checking the fuel level before driving away. Drive 2 miles to the house to load the truck. Left for our destination, got about 5 miles away and ran out of gas on the freeway in a place with just enough shoulder to pull over. Had to call highway patrol to assist with traffic control just to add gas to the tank. When we returned the truck and explained everything that happened we were told a manager would be contacting us the following day which was 2 days ago. The only thing we received was an emailed receipt with the final bill. No phone call, no email of apology, nothing. I will need to rent another moving truck in the near future to relocate to another city and you can be sure I will not be renting from uhaul. Huge disappointment and horrible customer service. The gas station we rented from was ok and the attendants working there were fine. I would strongly suggest the attendant walk you out to your truck to ensure the gas tank reads what it should and that the truck is in good running condition regardless of what their paperwork or computer says. Might save a lot of people some huge headaches during an already stressful time. Side note, we were told the same exact thing happened to another customer that same day who rented a truck from the same location. They also ran out of gas. Wow.. Not cool.

Rating:

1.0

I was charged for gas even though I returned the truck at exactly the level that I received it at. The store even argued about this which was not nice at all.

Rating:

5.0

Great service.

Rating:

5.0

Smooth