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PAUL K
Customer Reviews for Captains Choice Marine LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We found leftover food between the seats and undocumented scratches down the side of the truck. We took our own pictures. The person checking us in was nice to us, however we ended up in this location (over 25 miles away from where our intended location was supposed to be). So my true negative review is for the Uhual location off of the expressway in Waters. They did not have the key on the lock-box and instead had it on the counter just inside the building. This building was closed on the day of our intended pickup so there was absolutely zero way to get ahold of someone to come help. The call line said we’d get a Uhaul in the area and then they had to send us over 25 miles away to get the truck. Unfortunately we had to go and come back to this location as it was also where my stuff was being stored in the storage unit so it was very frustrating.
Samantha WFast and friendly. I didn’t even have a chance to make it inside. The staff met me in the parking lot and did the return there.
David PGive Eric and Eric Sr (?) a raise. Great men.
AMY BDid an after hours drop off. Did not meet anyone. My cell signal was too weak and took some time to complete the return process. The location was well maintained with easy drop off. Only recommend an open WiFi signal to speed up the after hours drop off.
TIMOTHY Dall was outstanding
Matt WDropped off after hours.
THOMAS WNothing. The employees were competent and friendly. They really do better than a previous location that had less than convenient hours. The web app check-in is interesting but cumbersome. I prefer people over tech.
DAVID Reasy to return and friendly staff
Cathy DFriendly and helpful.
Paul VFrom our experience just recently, there is nothing we would change. Personnel.were very pleasant and helpful. Truck drove great along with car hauler. No complaints here!! Thank you
Ronald ANot change pick up location at the last minute and blaming it on the computer system
mike wThe auto checkin is not user friendly. And the location had poor internet reception. Ended up waiting one hour for an actual person to check in. Will not use again
Keith SNot a thing!!
Steve SVery convenient location. Great team at Captains Choice.
STEVEN Nvery good, thanks
Thomas KI can’t remember the name of the gentleman that assisted me but he was extremely helpful.
Lisa WNothing
jessica cBetter anchoring points (tie downs) design for securing the contents in the trailer.
Jim CI returned the trailer at this location in was very pleased with everything. I did know that when towing this trailer that it did not appear to me that the hydraulic surge brakes operating properly.
Jay KVery friendly and helpful.
Thomas FCaptain's Marine makes sure that you are satisfied, they go the extra mile for their customers.
Fred KBetter system for online pickups
Brandon VVery friendly and helpful.
Jay KDon is so easy to work with, and makes the process simple and quick.
Charity SThe moving experience went very smoothly.
Jeanne MTrailer was very dirty upon pick-up.
Richard KNothing
Melanie MCaptains Choice is a great place to rent from- Don really helped me out when I got into a bind and needed a vehicle quickly- I would highly recommend this business.
Brian DQuick service very friendly and excellent to work with
STEPHEN CCaptions Choice was very friendly and helped hookup to the trailer. Big thank you to Don.
David SThe cell signal at this location is VERY poor! I know this is out of your control, but it took almost 2 hours to pick the truck up, because the process kept timing out. It was after hours and my first experience using the online pick up. It was a very frustrating experience! I will use a different location next time and will make sure it’s during business hours.
Cynthia MEasy drop off with no issues. I would highly recommend Captain Choice Marine, LLC for any uhaul needs.
Sara CNo improvements needed, just continue the great service!
Walter KThis has been my third rental in less than a month. As always, Abby and Brook were very helpful, very knowledgeable and do a great job with getting the equipment I rented checked out and checked back in at this location! Also, I very much appreciated them getting my bill straightened out after I had to extend my recent rental for 2 more days! Thanks again!
Jon BEverything was great! Thanks for the help and information!
Jon BGood service. Can’t think of anything to improve
Scott FExcellent customer service!
MADELON KGreat service
David BGreat service
Kevin KNothing
Tony CI prefer the old way with more personal explanation and a lot less technology, where the customer can completely understand how the rental works and not buried in pages of legality.
DOUG BThey are not open on weekends don’t appreciate that
Jim DVery easy and convenient. Small town location with small town service; the good kind !
Timothy MVery simple to access, all areas were well marked.
Doug HNotified of ramp issue.
Patrick GExcellent service and support. Able to support with mover helpers on a short notice and saved the day for us!! Highly recommend Captains Choice Uhaul!!
Gregory E