Customer Reviews for Captains Choice Marine LLC
(U-Haul Neighborhood Dealer)

201 reviews

731 E Cayuga St   Bellaire, MI 49615

(231) 350-5552

Office Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(231) 350-5552

731 E Cayuga St
Bellaire, MI 49615

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PAUL K 
Rating:
3.0

We found leftover food between the seats and undocumented scratches down the side of the truck. We took our own pictures. The person checking us in was nice to us, however we ended up in this location (over 25 miles away from where our intended location was supposed to be). So my true negative review is for the Uhual location off of the expressway in Waters. They did not have the key on the lock-box and instead had it on the counter just inside the building. This building was closed on the day of our intended pickup so there was absolutely zero way to get ahold of someone to come help. The call line said we’d get a Uhaul in the area and then they had to send us over 25 miles away to get the truck. Unfortunately we had to go and come back to this location as it was also where my stuff was being stored in the storage unit so it was very frustrating.

Samantha W 
Rating:
5.0

Customer did not leave a comment.

ROBERT W 
Rating:
5.0

Fast and friendly. I didn’t even have a chance to make it inside. The staff met me in the parking lot and did the return there.

David P 
Rating:
5.0

Customer did not leave a comment.

ALAN M 
Rating:
5.0

Give Eric and Eric Sr (?) a raise. Great men.

AMY B 
Rating:
5.0

Customer did not leave a comment.

Elliot E 
Rating:
3.0

Customer did not leave a comment.

Patti W 
Rating:
4.0

Customer did not leave a comment.

JEAN M 
Rating:
5.0

Customer did not leave a comment.

Ed J 
Rating:
3.0

Customer did not leave a comment.

Shane C 
Rating:
5.0

Customer did not leave a comment.

EVGENII S 
Rating:
5.0

Did an after hours drop off. Did not meet anyone. My cell signal was too weak and took some time to complete the return process. The location was well maintained with easy drop off. Only recommend an open WiFi signal to speed up the after hours drop off.

TIMOTHY D 
Rating:
5.0

Customer did not leave a comment.

Tom S 
Rating:
5.0

Customer did not leave a comment.

Stevencraig F 
Rating:
5.0

Customer did not leave a comment.

Glenn B 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H 
Rating:
5.0

all was outstanding

Matt W 
Rating:
4.0

Dropped off after hours.

THOMAS W 
Rating:
5.0

Nothing. The employees were competent and friendly. They really do better than a previous location that had less than convenient hours. The web app check-in is interesting but cumbersome. I prefer people over tech.

DAVID R 
Rating:
3.0

Customer did not leave a comment.

Ronald M 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C 
Rating:
5.0

Customer did not leave a comment.

Lori S 
Rating:
4.0

Customer did not leave a comment.

CHARLES W 
Rating:
5.0

Customer did not leave a comment.

robert c 
Rating:
5.0

easy to return and friendly staff

Cathy D 
Rating:
5.0

Customer did not leave a comment.

Ronald F 
Rating:
5.0

Friendly and helpful.

Paul V 
Rating:
5.0

Customer did not leave a comment.

Merrill M 
Rating:
4.0

Customer did not leave a comment.

RICHARD Y 
Rating:
5.0

From our experience just recently, there is nothing we would change. Personnel.were very pleasant and helpful. Truck drove great along with car hauler. No complaints here!! Thank you

Ronald A 
Rating:
5.0

Customer did not leave a comment.

Sean H 
Rating:
5.0

Not change pick up location at the last minute and blaming it on the computer system

mike w 
Rating:
3.0

The auto checkin is not user friendly. And the location had poor internet reception. Ended up waiting one hour for an actual person to check in. Will not use again

Keith S 
Rating:
5.0

Not a thing!!

Steve S 
Rating:
5.0

Customer did not leave a comment.

Todd M 
Rating:
5.0

Customer did not leave a comment.

kim b 
Rating:
4.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

Very convenient location. Great team at Captains Choice.

STEVEN N 
Rating:
5.0

Customer did not leave a comment.

Peter B 
Rating:
5.0

Customer did not leave a comment.

Sierra C 
Rating:
5.0

very good, thanks

Thomas K 
Rating:
5.0

Customer did not leave a comment.

eric e 
Rating:
5.0

I can’t remember the name of the gentleman that assisted me but he was extremely helpful.

Lisa W 
Rating:
5.0

Customer did not leave a comment.

Craig W 
Rating:
5.0

Nothing

jessica c 
Rating:
5.0

Better anchoring points (tie downs) design for securing the contents in the trailer.

Jim C 
Rating:
5.0

I returned the trailer at this location in was very pleased with everything. I did know that when towing this trailer that it did not appear to me that the hydraulic surge brakes operating properly.

Jay K 
Rating:
5.0

Customer did not leave a comment.

David O 
Rating:
5.0

Very friendly and helpful.

Thomas F 
Rating:
5.0

Captain's Marine makes sure that you are satisfied, they go the extra mile for their customers.

Fred K 
Rating:
2.0

Better system for online pickups

Brandon V 
Rating:
5.0

Customer did not leave a comment.

barbara M 
Rating:
5.0

Very friendly and helpful.

Jay K 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

Don is so easy to work with, and makes the process simple and quick.

Charity S 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

The moving experience went very smoothly.

Jeanne M 
Rating:
5.0

Trailer was very dirty upon pick-up.

Richard K 
Rating:
5.0

Customer did not leave a comment.

Qahhar I 
Rating:
5.0

Nothing

Melanie M 
Rating:
5.0

Captains Choice is a great place to rent from- Don really helped me out when I got into a bind and needed a vehicle quickly- I would highly recommend this business.

Brian D 
Rating:
5.0

Quick service very friendly and excellent to work with

STEPHEN C 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

Captions Choice was very friendly and helped hookup to the trailer. Big thank you to Don.

David S 
Rating:
5.0

Customer did not leave a comment.

darlene s 
Rating:
5.0

Customer did not leave a comment.

craig a 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

mike l 
Rating:
3.0

The cell signal at this location is VERY poor! I know this is out of your control, but it took almost 2 hours to pick the truck up, because the process kept timing out. It was after hours and my first experience using the online pick up. It was a very frustrating experience! I will use a different location next time and will make sure it’s during business hours.

Cynthia M 
Rating:
5.0

Easy drop off with no issues. I would highly recommend Captain Choice Marine, LLC for any uhaul needs.

Sara C 
Rating:
5.0

Customer did not leave a comment.

DANIEL J 
Rating:
5.0

No improvements needed, just continue the great service!

Walter K 
Rating:
5.0

This has been my third rental in less than a month. As always, Abby and Brook were very helpful, very knowledgeable and do a great job with getting the equipment I rented checked out and checked back in at this location! Also, I very much appreciated them getting my bill straightened out after I had to extend my recent rental for 2 more days! Thanks again!

Jon B 
Rating:
5.0

Customer did not leave a comment.

Liisa V 
Rating:
5.0

Customer did not leave a comment.

Lyle H 
Rating:
5.0

Everything was great! Thanks for the help and information!

Jon B 
Rating:
5.0

Good service. Can’t think of anything to improve

Scott F 
Rating:
5.0

Excellent customer service!

MADELON K 
Rating:
4.0

Customer did not leave a comment.

David H 
Rating:
5.0

Great service

David B 
Rating:
5.0

Customer did not leave a comment.

THOMAS B 
Rating:
5.0

Great service

Kevin K 
Rating:
5.0

Customer did not leave a comment.

Doug B 
Rating:
5.0

Customer did not leave a comment.

Catherine H 
Rating:
4.0

Customer did not leave a comment.

Charles W 
Rating:
5.0

Nothing

Tony C 
Rating:
3.0

Customer did not leave a comment.

Jim S 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
4.0

Customer did not leave a comment.

Diane F 
Rating:
5.0

Customer did not leave a comment.

Steven P 
Rating:
4.0

I prefer the old way with more personal explanation and a lot less technology, where the customer can completely understand how the rental works and not buried in pages of legality.

DOUG B 
Rating:
2.0

They are not open on weekends don’t appreciate that

Jim D 
Rating:
5.0

Very easy and convenient. Small town location with small town service; the good kind !

Timothy M 
Rating:
5.0

Very simple to access, all areas were well marked.

Doug H 
Rating:
5.0

Customer did not leave a comment.

Robert J 
Rating:
5.0

Notified of ramp issue.

Patrick G 
Rating:
5.0

Excellent service and support. Able to support with mover helpers on a short notice and saved the day for us!! Highly recommend Captains Choice Uhaul!!

Gregory E 
No reviews have been submitted for this location.
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