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WILLIAM R
Customer Reviews for Car City of Conway
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The hand truck I rented was not available at the time of pickup. This was a large inconvenience.
James SWas some confusion at the time of pick-up but they got it taken care of...very friendly people
RICHARD HThe location and the people working there were very friendly and helpful. The organization as a whole is a problem though. The left hand doesn't know what the right is doing. There are posts everywhere for Moving Helpers (which I attempted to use) and No one associated with UHaul had every heard of them or used them. Everyone kept telling me they weren't part of UHaul - then why are the reservations and cancelations through UHaul then???? It was a disaster on moving day. Otherwise, the truck was fine and the prices were fair.
Barbara BEasy pickup and drop off A++
Michael TSeamless process. Easy pick up, check out and return. Will definitely use U-Haul time and again.
KEVIN FI rent the truck. I returned the truck. It was checked back in 10 days later. They asked me if I intend on returning the truck ever with an attitude. This company is fucked up asking me. When do I intend on returning the truck when it was brought back days ago Looking to charge my credit card for a stolen truck people are a joke.
ROBERT HEasy drop off.
JOHN RGreat staff !!
ANTHONY RVery friendly
ANTHONY RThe staff at Car City is great- very friendly and knowledgeable
PETER HPlace was closed on Sunday when we dropped off the truck. My above responses should not count since I had to fill them out to submit this survey.
JOSEPH MThe place we were supposed to drop the trailer at refused to take it! He said to find another place to take it! Outrageous!!!
KENNY WTiffany was the best and was able to extend my rental. Great customer service!
JEFFERY PGreat staff, very friendly
ANTHONY RThe location was very difficult to find Google Maps didn’t recognize its location. There’s no indication that it’s a UHaul location by the business name
Barbara BHighly recommend this location, They are very pleasant to deal with…
ANTHONY RGreat friendly staff. Made everything easy.
DAVID LTiffany is great. How accommodating. We had a trailer reserved at another U-Haul location when they cancelled on us as the last minute. Thank God for Tiffany. She rented us a trailer the same day I called with the emergency situation. That girl deserves a raise and a management position, she really knows how to treat customers. I will always rent from her location on 501 as long as she is employed there. If management can't see the excellence in her, then shame on them. She's one of a kind.
Thomas CThe place was closed when I got there. There was no one to talk to.
Jason MBe sure your trucks are not leaking oil. They need to maintain maintenance.
Anthony HGreat service
Janice CThank you 😊 Excellent customer service
Teanna MI had no problems with the staff or equipment. Got er done! Thanks, Brad
Bradley MWe really didnot deal with anyone just parked the vehicle and put keys in the lock box. There was plenty of parking and they had a dumpster to trash from the truck
Lawrence HNone
Camilo FBecause we was over charged
Peggy SDropped off after hours and called in the morning. They had already processed the trailer. Very friendly and efficient.
Dale LOutstanding Staff. Very Polite. Explained everything. Hugs, Thank you. God Bless.
roger sTruck was a little dirty inside but not a big deal. Truck ran great! We returned the truck with more gas then when we picked it up, would be nice to have a small refund for that. The man at the pick up spot was super nice and helpful as well. Thank you.
JASON DStaff are always very helpful and easy to work with when renting a Uhaul.
Shannon GVery friendly and helpful.
Shannon GThey didn't include the dolly that I requested and paid for!!!!
MICHAEL MThere was no one there to accept return of truck. Had to go online to make sure was checked in on time to not get late fee.
rick bWhen I got the link for the return, I don’t think they sent me to the closest location.
charles rThe young lady was pleasant and helpful. I have rentedfrom this location before and will do so again when I need use of a trailer.
ROGER PDid after hours drop off, no people involved, that’s why gave average rating, no problems or complaints
Kevin VWheels are like riding on squares instead.
Susan HKeep up the excellent service!
Eileen WI dropped off after closing, but my experience with them a few weeks ago was amazing. Helpful. Courteous. Clean safe area.
Tammy PNo one to disconnect the trailer. I strained my back removing the equipment.
Steven LDid after hours drop off. Location is on main road, so safe, and convenient to two self storage businesses.
David WTHE GIRL WHO RENTED THE TRAILER TO ME WAS PROFESSIONAL, and very helpful ! the best
tom kSo thankful for such a smooth experience and amazing customer service! PQ in Mephis was so kind and informative and helped make the process so easy and smooth. Excellent customer service and our Myrtle beach pickup was amazing as well! Thank you so much!
Janeen A