Customer Reviews for Car Connection
(U-Haul Neighborhood Dealer)

1288 reviews

2518 N DuPont Pkwy   Middletown, DE 19709

(302) 376-7010

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(302) 376-7010

2518 N DuPont Pkwy
Middletown, DE 19709

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Car Connection was fine and the people nice. The BIG problem was I was supposed to pick the truck up at Newark Safe Storage @ 930am as per my reservation made weeks in advance. I got a call 5 mins before pickup that they don't have the truck. That is complete BS and cannot happen. The U-Haul reservation system SUCKS. Why have a reservation system if you can't rely on it?? I lost 1-2 hours because of this BS. It's a disgrace. However, Karl BANKS, who I spoke to on the phone that morning about this issue, was awesome. He was very helpful, did a great job, and is a fantastic employee. He should be put in charge of fixing the broken reservation system.

Brenden C. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Thank you Your the BEST

Timothy J. 
Rating:
5.0

Offer some snacks

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Al C. 
Rating:
5.0

Great customer service

Girma A. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

George T. 
Rating:
4.0

Customer did not leave a comment.

Dorian P. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
3.0

Customer did not leave a comment.

Jeron B. 
Rating:
3.0

Customer did not leave a comment.

kurt M. 
Rating:
5.0

Customer did not leave a comment.

JEROME Y. 
Rating:
2.0

Customer did not leave a comment.

Carl H. 
Rating:
4.0

I was scheduled to pick up my truck in Newark and was informed 30-45 minutes prior to my pickup time that there was no truck available at the location I reserved it and now had to go to Middletown. This was terrible service abs added an hour to my travels. Terrible experience.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

SALVATORE Z. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Very nice

John W. 
Rating:
5.0

Everything was great.

Dennis C. 
Rating:
5.0

Super friendly staff, will definitely use again!

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

Pretty solid experience Rep was fast and everything was great.

DELBERT L. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

Girma A. 
Rating:
5.0

Always a pleasure when doing business with Dawn & Joe. 2 great people with professionalism and enthusiasm to help my business needs.

TYRONE M. 
Rating:
5.0

Everything at this location was spot on. Couldn't have been more effortless. Thanks Joe

Gary S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
4.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

The young lady was great

Stanley B. 
Rating:
5.0

Customer did not leave a comment.

Raheem S. 
Rating:
5.0

Great experience. Wouldn't change a thing.

Carl Z. 
Rating:
5.0

Customer did not leave a comment.

Shelley L. 
Rating:
5.0

N/A

Osvaldo D. 
Rating:
5.0

Customer did not leave a comment.

Stan L. 
Rating:
5.0

the staff was very helpful and nice to work with

Lawrence H. 
Rating:
5.0

I have occasion to rent a trailer or truck from U-Haul 2-3 times a year. Although this dealer is 15 miles farther from my nearest U-Haul representative, I always rent here because of the exceptional customer service and inventory on hand. Hands-down the best place to rent. Equipment is always in good condition.

Mark A. 
Rating:
4.0

The online process was cumbersome and user friendly

Gregory K. 
Rating:
5.0

Just a perfect experience ,,, Uhauls rates could use some improvement , Uhauls 1/2 ton chevrolet truck was brand new with 85 miles on the clock , it ran great , However , outside of Uhauls , business model or equipment engineering , Being an old fashioned gauge watcher , I was rather disturbed by the readings exhibited by this 2021 trucks instrument panel , as it consistently read just a whisker under 210* to just over 210* , on a 75* day , I was curious enough to look up the thermostat specs when I got home to discover it now has a computer controlled thermostat , so-long , to the ol 195/198* stats. last used in 2020.

Leo P. 
Rating:
5.0

Same thing little far from home but if needed would use

Christopher L. 
Rating:
5.0

Nothing. Every thing was in tip top shape and the people was excellent with the help I needed. I will always rent from here.

Johnny J. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Kind and courtesy people love there service

Chester T. 
Rating:
5.0

Customer did not leave a comment.

Ju S. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Dana F. 
Rating:
5.0

They were very accommodating and professional they're are the main location that I use when I need a uhaul

Alfonso S. 
Rating:
5.0

I am always pleased with the professionalism and quality service that I receive from Joe. The van is always clean and in good condition. I would recommend them to all my friends. Thanks.

Rhonda S. 
Rating:
5.0

Customer did not leave a comment.

JEFF S. 
Rating:
4.0

Customer did not leave a comment.

Leslie R. 
Rating:
5.0

Great location and just the right equipment for my need.

E Blair A. 
Rating:
5.0

Experience at the location was great. App kept crash during the pick up and return.

Steven M. 
Rating:
5.0

N/A

CORNELL S. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Great service!! I'm not sure the lights are working correctly. I follow my husband for a while and no bottom lights worked at all. Then coming home the entire left side wasn't working.

Phyllis S. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Vincent C. 
Rating:
5.0

Nothing at all! The owner Joe at this location was extremely accommodating and is fully stocked with equipment! His staff is efficient and the customer service is pleasant and timely.

Bria N. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
4.0

Customer did not leave a comment.

Carolyn S. 
Rating:
5.0

Customer did not leave a comment.

ileana H. 
Rating:
1.0

I paid $40.95 for a $19.95 truck that barely started, and the back door was rusted so extremely hard to open. The driver seat had mites, very itchy!

Tamikia J. 
Rating:
5.0

Everything was excellent and very helpful people

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Luis N. 
Rating:
5.0

The customer service rep did a great job, very friendly and even helped to hook up the trailer. I would highly recommend this location!!

Fred B. 
Rating:
5.0

Great customer service. Van was actually there when we got there (even 15 min early), unlike some other uhaul experiences we have had...and overall a great experience.

ADRIANNA F. 
Rating:
3.0

After 30 minutes of driving the STABILITRAK went out, reducing engine power, not allowing me to drive above 50MPH (35MPH Up Hill). Check Engine light was on the entire time too. When at a light, would have to put the truck in neutral to stop it from stalling, since the engine RPM was so low. Never turned the truck off for the entire trip in fear it would not start again. I did not call U-HAUL Roadside assistance because I needed to get the load to it's destination that day. There was no leeway. I shared the information with the location I dropped the truck off at.

Christopher H. 
Rating:
5.0

I had a very pleasant experience from the initial friendly greeting, through the rental agreement review to connecting a trailer to my truck. I was presented pricing options based on rental drop off locations which was surprising as most U-Haul partners I've rented from in the past did not make such an effort. To me this is what customer service is all about. I tend to rent from U-Haul 2 to 3 times a year, I'm not a frequent renter by far, but I will definitely make this my go to location. Thank you again for saving the day in being able to provide a last minute rental and the friendly experience.

James M. 
Rating:
5.0

N/A

CORNELL S. 
Rating:
5.0

Customer did not leave a comment.

Shakima T. 
Rating:
5.0

Dawn and Joe are totally AWESOME, They always go that extra mile to offer complete customer service

TYRONE M. 
Rating:
3.0

I had concerns in reference to the bill and the male owner was less then helpful in assisting me in resolving the matter. These issue retain good customers and encourage referrals, in addition to repeat business!

George B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Olatokunbo E. 
Rating:
5.0

The running rear lights and dash lights stopped working on the way home during the move. Needs wiring repaired.

George M. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE H. 
Rating:
4.0

Great service from beginning to end. Representatives had good customer relations. Would consider future services and recommendation to others.

Reggie G. 
Rating:
5.0

Customer did not leave a comment.

Allan D. 
Rating:
3.0

Return was simple

Allie T. 
Rating:
5.0

Great availability.

Gina A. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Rhonda S. 
Rating:
5.0

The ease of picking up the truck was awesome !!!!! The fact that I could do it last minute was awesome !! Thx!

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
2.0

The full level was below full but it was on me to return with full

EMEM D. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Your central reservation system is absolutely awful. You have reneged on three reservations this year. Absolutely unacceptable.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

Customer service was good and equipment was ready to go.

Glenn C. 
Rating:
5.0

Outstanding service and equipment choice. Best I have ever experienced

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Milton J. 
Rating:
5.0

Quick checkout and clear instructions were given.

Peter M. 
Rating:
4.0

Vehicle was as promised. It was a good day.

Chrissie B. 
Rating:
5.0

Staff were very helpful! Will definitely utilize this location again.

Kimberly S. 
No reviews have been submitted for this location.

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