Customer Reviews for Car Works Of Knoxville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Car Works Of Knoxville

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David F.
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There was not adequate space to pull the truck and trailer onto the lot. I had to pull past the lot and park on the side of the road. It was pouring rain and I had to walk a considerable distance to the office. The office informed me that I needed to back the truck and trailer up and park it parallel to the road in front of two other trucks "without hitting the trucks". This was on a very busy and narrow road. I have the need to rent several more times in the near future and U-haul will not be a consideration.

TINA R.
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Customer did not leave a comment.

MICHAEL B.
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Customer did not leave a comment.

RONALD P.
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Bryan C.
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Customer did not leave a comment.

MARK B.
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Great People to deal with

mark B.
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Customer did not leave a comment.

DAVID V.
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I would avoid this location like the plague. The lady at the front was unbelievably rude and they did not help with the return at all. I had to back the trailer into a spot with the help of my wife. They did not bother checking the trailer or help unhooking it. Awful experience, stay far away.

Marvin L C.
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Customer did not leave a comment.

mike B.
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ELLEN S.
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ROBIN S.
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BUFFY M.
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Small parking area. Terrible location for a 26' truck.

Brian F.
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Dropped off the truck Sunday morning the 27th around 8am. I got the final receipt, saying it was returned at 4pm on the 28th and got charged an extra day

MIKE B.
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Customer did not leave a comment.

Derek F.
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Literally a JUNK YARD!!! The location was closed, if i indicated the time and date of return, the system should have let me know that the location was closed. There was no signage indicating what to do for a return when they are closed. Hopefully I am not liable if the trailer is stolen... it definitely looks like a sketchy place!

Adam H.
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Customer did not leave a comment.

TIMOTHY W.
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Brian L.
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PEGGY B.
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They didn't want to get up. They wanted me to back it in and disconnect it without looking at it. I was shocked. Laziest, careless people I ever met.

Bradley D.
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Customer did not leave a comment.

Jamie A.
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This location was poorly prepared and suffered from a complete lack of communication. They told me the truck may be late the day of our move, and said they would call us when it was in. We never received a call, and they would not answer the phone when we called them. I had to physically show up to ask where our truck was, and by that time we were 2 hours behind schedule. Because of the delay, we were unable to return the truck by 9AM the next day, but were within the 24 hour window allotted by UHaul. I called them an hour and a half before the truck was due in to let them know about the delay, and got an earful about how angry his customers would be- evidently he wanted me to bring the truck back an hour before the stated return time. This person never admitted fault and constantly blamed me for his problems. We will never recommend them to anyone, and it made our move significantly more stressful. We will be doing business elsewhere next time.

Antonio R.
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Customer did not leave a comment.

Marvin C.
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Excellent service and product.

Bert M.
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Car Works of Knoxville is a little cramped and a little unsafe to pick up your truck due to its location right on Oak Ridge Hwy. I almost had to back out into on-coming traffic to get my truck out from the lot. Suggestion: Always make sure that the trucks have been backed in their lots that way the customer can pull out forward and is not having to back out onto a busy highway.

Walter R.
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Would never go back. Was forced to back trailer into location with tow vehicle blocking traffic on a busy state highway. Again NO support. The trailer was fine and serviceable.

James H.
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Customer did not leave a comment.

John M.
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Advise all Karns market customers to use Car Works as Karns market pick was less than acceptable. Car Works pick up and drop off was excellent!

Shane F.
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Nothing. Everything was easy and very helpful.

Donald E.
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The yard was crowded with junk cars or cars needing repairs. Trucks were parked too close to the road. The agent was very helpful.

MARK M.
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Customer did not leave a comment.

Corinne M.
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rob P.
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CHRISTOPHER H.
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Maurice P.
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5x9 trailer with ramp availability as well as a pickup truck.

Keith B.
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Stop letting convenience stores manager rentals and returns.

Michael B.
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Chris and his crew always provide excellent service!

CHRIS H.
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hey took care of our needs and didn't try to oversell us like other places highly recommend them and will use them again

mike B.
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Great to work with. Always willing to go the extra mile for customers.

Michael B.
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Professional as usual!

Spate A.
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Customer did not leave a comment.

Brad H.
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Problem wasn't so much location as UHaul. I picked up after hours and everything went wrong. UHaul app kept saying I was at right location then said I was at wrong location after I located the truck. Wouldn't upload pics half the time. Wrong combination to get the key. Had to call for assistance which put me on hold for 45 minutes. Still had problems uploading info and all they could say was the system was very busy. Took a total of 2 1/2 hours to just get the truck checked out. If I wasn't on a moving timeline they could've took the truck and shoved it where the sun doesn't shine.

MATTHEW H.
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Very nice people, helpful, and knowledgeable

CHRIS S.
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The staff was efficient and helpful. The process for returning the truck was very smooth. My overall experience with U-Haul was excellent.

Damiano B.
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Customer did not leave a comment.

Steven C.
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Provide a more obvious parking area for the customer near the office door.

RON S.
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Customer did not leave a comment.

LAKIA H.
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HEATHER C.
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mike B.
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Can't get any better!

MIKE B.
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Customer did not leave a comment.

Jesse W.
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Would definitely rent from here again. They were friendly and helpful and the pricing was better when compared to other companies.

Tony H.
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Customer did not leave a comment.

mike B.
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Professional and customer oriented.

roberta B.
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Customer did not leave a comment.

Charlene S.
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The dolly we had reserved was not available and we had to use a furniture dolly which was oversized and inconvenient

Jason M.
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The lady at the front desk is rude and and the parking lot is a joke.

Melissa W.
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Is a dump; and the man who waited on me really had the attitude that he had something better he could be doing. Old vehicles that were permanently parked in front of the store didn't leave but two spaces for customers to park. The U-Haul trucks were parked off pavement and had to climb over the asphalt edge of the busy highwayl. U-Haul's image suffers at this place!

Jason L.
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Parking

rob P.
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Customer did not leave a comment.

ann N.
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Customer did not leave a comment.

Rebekah D.
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Customer did not leave a comment.

jacob R.
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The staff seemed unfriendly and very unknowable about the process of renting.

Tyler S.
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Charged me for an extra day when returned on time

Dan Z.
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Very difficult taking the trailer back to this location because where it was to be stored you had to get on the highway to back in. They do not have enough room for all the vehicles they have.

stacy T.
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They severely overcharge!

Jeff D.
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Really nothing special to say.. I needed a trailer, showed up, and maybe 20-ish minutes later I drove away with a trailer and then a few days later I dropped the trailer off. Things pretty much went as I would of expected them to go.

Danielle H.
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Customer did not leave a comment.

john M.
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Nothing at this location. Was a one way rental and turned the truck in at Uhaul Neighborhood Dealer, 11240 Cumming Hwy, Canton, GA 30115. They said a receipt would be emailed, but no such luck. Need receipt for employer reimbursement.

ron W.
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Customer did not leave a comment.

Frank H.
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Alfred J.
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danny H.
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MICHAEL B.
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NA

charles B.
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mike B.
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limited parking

David F.
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Customer did not leave a comment.

LARRY L.
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Customer did not leave a comment.

alicia W.
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Fairly quick and easy

MARCIA S.
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Nothing.

mike B.
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User friendly always

Deanna L.
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They were very helpful and answered any questions I had. I recommend using Car Works for your Uhaul, if you're in this area!

CHRISTOPHER M.
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Very helpful and courteous.

greg P.
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The Auto Transport is a great product. Good job with the innovative trailer jack, wheel straps, ramps, smooth braking, great handling, and all of the little things (led lights, drop fender) that make it a pleasure to use.

Caren M.
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Wonderful experience

Carlos P.
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Everything was great

mike B.
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None

Charles W.
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We scheduled auto transport weeks in advance. 2 days before a trip we were notified we had to go to this other dealer for the rental. Under a time restriction so not convenient to go further out to get the transport. This dealer is located very close to a busy highway. Very dangerous to load near the road with the limited space. Also asked if we could inspect transport prior to leaving. We were told, "Go ahead we already inspected it ". Good thing we asked,to inspect it, the tire strap that holds the tire was frayed had to be changed out before loading our vehicle. U-haul needs a better location.

mike B.
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Always professional and customer oriented

STEVE B.
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Don't reserve the same trailer for two different people. I reserved a trailer with my credit card. I received an email informing me to pick up my trailer at 10:00 AM. I arrived at the specified time. Another customer was leaving with the trailer that i had reserved. I had to drive to a different location in a different city to pick up a trailer.

Kelly J.
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Very friendly and helpful.

CARL C.
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N/A

LuAnn H.
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1) I couldn't get the 6'x12' trailer I reserved online, but no one told me that until I was there to pick it up. 2) The trailer was so close to a busy highway that we had to pull out in the road to backup to the trailer to put it on the hitch. 3) Once connected, the lights on the trailer did not work. 4) The woman “helping” me with all the paperwork never mentioned they didn't have the 6'x12' that I originally requested, and she was extremely rude and unhelpful. 5) I will NEVER rent a uHaul from CarWorks of Knoxville EVER again! I tried to rent from Eddie Hair in Oak Ridge, and Eddie Hair is who sent us to CarWorks. I will never do business with either place again due to the horrible experience.

Allen W.
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Keep information updated online because when we arrived to this location no one was there and sign said closed.

bobby A.
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These folks were just as nice as the group where I picked the trailer up. Excellent service, couldn't have been better. Thanks

Randall H.
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Customer did not leave a comment.

Maunea S.
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BRUCE C.
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Customer did not leave a comment.

keith W.
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Customer did not leave a comment.

larry P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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