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Adrian M
Customer Reviews for Carboy Auto Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle in poor condition, pipe was hanging, windshield got hairline crack. Unfriendly owner
Mengchen SI have been charged for fuel even that I already give it back with same picking up fuel level.
Homam TVery confusing while saying office hours in operation, but no one there. Key box location is confusing, no clear sign to indicate key return and is different than what's shown on app
Raymond LThey changed my pick up location due to availabilit issues with my original pick up location. They never mentioned that the new location is closed on Saturdays and I need to do a mobile pick up. I did request blankets for moving and the new location did not have any. The mobile pick up is not easy and with the extremely cold weather I had to get several pics of the rental truck and eveything. Overall very stressfull and not happy.
Katayon VRemember to give customers what they ordered. I ordered furniture pads, and I got nothing.
Haochu CThe back of the car was wet, so I had to put a cover on the floor to prevent the stuff from getting wet.
Mohaammad KNi equipment
Mohammadreza NGood service
cornelius dThe windshield is quite dirty. Other than everything is good.
Edmund HThe tow dolly was looking good at first. But in our way to Sault Ste Marie the passenger side tire was blown . The tire guy who helped us to replace the tire found out the metal frame that hold the plastic cover over the tire was very close to the tire and the gap was about 5mm. The middle bolt had probably touched the tire and caused it blowing.
Seyed-Abbas JThe parking area was crowded. Painting the parking strip can help make better use of the parking lot. The office was closed so I don't know how clean and inviting the location or the personnel were helpful (the system didn't accept the "not applicable" option).
Balazs KDenis the Owner at this location was very pleasing and helpful. He went out of his way to make sure I had everything before I left his location. The truck was well maintained and very clean. Keep up the good service and good work.
TONY SI drove a total of 23 kilometers with the truck I rented, but since I was committed to returning it with the same amount of fuel that I received initially, I had to put 20 liters of gas into the car. I think it's a terrible amount of gas for 23 kilometers of driving.
Sadegh NThe only down fall is once you reserve a one way truck. your not garenteed your pick up location. when you reserve and pay you should be garented.
Patti BOwner is good and trustworthy
maximiniano rThe truck was in overall okay shape but everything was frozen shut for what seemed like a really long time. Getting out of the parking lot was almost impossible and I had to use up almost an hour breaking the iced over windshield, cargo latch and the step. There were no tools provide d except a small wooden brush. Additionally, I ended up filling back to what I thought was a full tank but it actually was not. A full tank goes past the “F” mark but I didn’t know until I paid about $25 in gas for 14 miles. Not a good experience.
David CDealt with Dennis and he made sure I was happy with the whole rental experience.
John COutstanding service
Vincent oDenis was very helpful. Thank you very much!
Vadim SGive the man there a raise
Selliah TIt is really good idea, to have a rule for fule charging. Because they overcharged me, for 5 miles 12 dollars ,I did not accept and paid 5 dollars,
Masoumeh MStaff took my comment and contact me vis phone to explain all the details I'm not sure.
Thomas THe was very friendly and helpful! Definitely would recommend!
Ruwa SFriendly and attentive
Reza HDirect me to another location that can provide the equipment I need if it's not available. Was very disappointed to arrive and find missing equipment.
John EWiper blades were bad can’t see anything on the road Almost had accident Took to much time to self checkout
abhishek pA lots of hidden charges. Got Chocked when o received my final invoice....
Sara GNice car and nice customer service, really good price
Alvenis Pthe only thing concerns me is i received my bill with 29.69. and my credit card was charged 30.34
Jenghis KRepresentative was just over the top, highly recommend
VITALY Bi booked it with phone access with pick up at 8:30, however when I got there i was told could not pick it up til 9:30 an hour later when the place opened. If that was the case I should have been told that up front not when I arrived.very poor service.
michael dNice guy with good attetude
michael bAmazing experience all very easy and great
Jesse SVery nice owner . Highly recommended
peyman pThe windshield needed cleaning from the inside. There was very little windshield fluid in the reservoir. The van ran well and was a very comfortable ride. Thanks
joe kmy order was canceled twice and one of them was 2 hours before my scheduled order. so was forced to to take a different size truck with different time frame that did not fit my needs the best.
George NVery dirty, cluttered. Very small counter floor area space for customers. If two customers are there inside they are not more than 2 ft part. So I had to wait outside in the heat when I arrived for Carboy to finish with their existing customer. There was no Uhaul visible sign anywhere that was visible from the street and I kept missing where I had to turn into the location. Carboy person was short with answers when I had questions and seemed bothered and not very helpful. When I first arrived he said I could do the return my self online, I said I didn't want to. He did not easily offer to do it and spent more time explaining how I could do it myself. He did the return very abruptly and when I asked why my deposit was not returned on my debit card as I did not use a visa and the return receipt showed it was going back to a visa. I pointed out to him I did not pay a deposit by visa but by debit and it did not go back to my bank account. When I do returns on my debit, I use my debit card at a their terminal to have the refund returned to my bank account immediately. He in very few words, he said "he put it through give it some time it will show up" I let him know I checked my account on my mobile it did not go through. He said give it time again. While I was dealing with this to ask him questions showing him the return receipt he gave me I said, the return receipt says it going back on my visa which I did not use and did not ask for my debit card to process my deposit refund. Whitle I was trying to resolve my conerns, another customer walked in and repeatedly rudely interrupted me demanding the Carboy counterperson answer her questions about picking up her truck. The Carboy person did not tell her to wait until he was finished with me and I had to eventually tell them to stop interrupting and wait as I there first. I then called the location where I picked up to clarify the deposit refund needing to wait 10 minutes on hold before someone picked up and the manager satisfactorily provided a clear explanation that Carboy should have provided from the onset. The London location explained even though my deposit was paid with my debit, the visa is the term US uses for debit cards as well, my card number was protected and not shown as I had concerns it was saved by a third party when it should not be and the refund on debit is not processed immediatedly as Carboy illuded to but it takes 3 to 5 days to show up and if it didn't the manager provided me with her email for me to follow up.
Stella VCould you please send me the invoice including breakdown? I could not find any invoice or receipt after paid, which is unbelievable for a such big company! Please send me the receipt including breakdown to my email: andyyao333@gmail.com
Biquan YThey charged me for a dolly rental but did not supply me with one.
Sophia Dclean vehicle, friendly staff, recommended!
Lai DOver charge every time Not trustable
ramin aThis comment is not related to this location but to the booking system. I booked uhaul three weeks before. But just a day before they changed the pickup location 45 mins away from my house. I know I was not been charged at the time. But the company should take the booking depending on the availability and the customer preferences. Dont just take all the reservations despite knowing the availability. Just confirm the booking when a customer book and charge them and hold the vehicle.
nikhil sAll good
KAM-TONG NThe uHaul video showing how to retrieve the vehicle needs more detail like the fact that you need an alternate phone number. That does not make sense if someone is an individual who lives alone, and the fact that this requirement was not made apparent in the video create an unnecessary hassle
Benjamin SThe U haul business is shared with auto mechanic business. The office area if fairly messy. The associate was however friendly and completed return rapidly and was friendly.
Robert RThe manager and worker was not helpful
MOHAMMAD RThe vehicle was not clean. There were french fries and cups under the driver seat. The car smelled like gas even with the windows down I had to wear mask to reduce the smell. I had a terrible experience.
Sara EI have waisted 60 minutes to check in with your broken application and I am very disappointed that I will never use uhaul again and recommend to my friends not to use your services.
SAEED H👍
Nerses KMore thorough cleaning of cab area.
Marie CDennis is really really amazing!! If you read this right now you should call Dennis and let him know. A small complement goes a long way during the pandemic!
matthew wThe store was closed. I called the number on the door and the owner answered and was very professional. Went through the right process. Then U-Haul took it from there
Wameed AI had problem finding the box to return the van key, because there was no mail box similar to the one you see its photo on your the U-Haul account, there was a mail slot on the door with a note on the top (return the key or something like that) and a little slide behind it and a little container (like a box with the top open ) at the bottom of slide, I just put the key back to the lock box I got it from hoping that they would find it. Apparently it worked alright.
Mohammad H