Customer Reviews for Carboy Auto Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Carboy Auto Inc

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MOHAMMED AMIR M. on

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Customer did not leave a comment.

kim D. on

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david M. on

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All was great we were in and out within a short time!

Alexander S. on

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Rodger M. on

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Everything was great

Roman K. on

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MARTIN Z. on

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no complaints!

Kamman Y. on

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Gurdip K. on

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Maintenance; the trucks front tires were worn; well past safety. The Cabs heater didn’t work as well.

Leslie F. on

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michael C. on

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Joyce Wu W. on

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soheil G. on

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I

Terence C. on

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saeed S. on

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davood K. on

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onofrio P. on

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Reduce km rate

MOHAMMAD V. on

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You are doing perfect job. Thank you

renato T. on

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its clean and i recomended

costin M. on

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arash M. on

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I am very appreciated for the effort and help from this location. Thanks a lot!!! Archie

MOHAMMAD V. on

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Keep up the good work Thank you From now on I will go Uhaul only

alireza F. on

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I loved the new online check in service. It was easy and great. The location was closed on that day, but your online service was amazing

alexander K. on

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wei C. on

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Mohammed Amir M. on

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mohammad N. on

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onofrio P. on

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You need to have better rates got mileage. You have the most expensive. I dont know if I can continue to pay these rates. Not even 50km included.

Frank F. on

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Van could be looked after better ... liner was peeling up and smelled strong of manure

fangping W. on

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Siamak H. on

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edwin M. on

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Mihai C. on

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I tried to use the iPhone U-haul app, but looks like it doesn't work in Canada. Maybe put a banner on the app saying "Coming son in Canada" as I waste almost 30 minutes figuring out.

Elham G. on

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Shai P. on

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The entire experience with uhaul this time around was beyond horrendous. We reserved 2 weeks in advance a 26' moving truck to be picked up in newmarket where our uhaul storage unit was & we received confirmation that it was booked. The night before our move we get a voicemail stating that the 26' truck isn't available & we have been downgraded to a 20' & pick up is in Richmond hill! After several phone calls to uhaul we finally got through only to be told in so many words too bad so sad that that's what's available now even though we reserved it weeks ago! We were concerned that the pick up location was going to be closed the morning of pick up but were told "the on line registration is an easy process" Well I can assure you it is exactly the opposite. We were at the pick up location for over an hr trying to use the "easy" on line process! I even uploaded our drivers license the day before with their useless link they text you the day before which was absolutely pointless because I had to upload the license at least 20 more times standing in the parking lot only to be told sorry we can not complete your on line registration. We called 6 or 7 times & were repeatedly hung up, disconnected, put on hold only to be sent back to the main menu, I tried the "live" chat, only to be repeatedly ignored & when I finally dud get someone they disconnected me from there as well! There were other people at the same location dealing with the same issues as us so CLEARLY it is a massive problem with uhaul. This was the mist disgusting customer service & experience I have ever had to deal with....moving is stressful enough without this kind of nonsense. I will NEVER use uhaul again or buy any moving supplies or anything from them again. Thanks for making our moving day a nightmare

JEFF K. on

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Mohammadreza S. on

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I purchased a set from Brick snd needed the van for that, but inside the van was smelling like a dead skunk. The staff at Brick refused loading due to the incredibly strong smell and it was the poorest experience I ever had with a car.

Dmitri K. on

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Carrie S. on

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Person was rude. Didn’t even get up when I came in; I had to go to his back office. He didn’t want to even go outside to show me where the van was parked

Leor H. on

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kamran Y. on

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vickrum S. on

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You are doing good.

Ali J. on

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very disapointed that an hour before my move...i was told i dont have utility dolley that i had reserved....

Kimberly R. on

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I requested and paid for a dolly, it was not in the truck. There was pet fur all over the seats.

onofrio P. on

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Farid G. on

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Location wise I have no issues. The company itself however is extremely unprofessional. I was supposed to pick the truck up at 10, but it was not available at the location I've reserved it at. After 45 minutes on the phone and being redirected 4!!! Times between different people, I was sent to a new location which also has a double booking, so the next client after me would not get his truck. To add to my annoyance, the moving blankets I ordered were not in the truck and the location did not have enough of them to begin with (although the owner of the location called and apologized and deducted the blanket costs from the total). Overall my move started 2 hours later than anticipated and threw my entire planning out of the window.

linda V. on

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Facility was dirty and messy. These dealers cannot do anything. They are helpless to fix, change or alter anything. Very frustrating for customers who have been trying to make changes with U-Haul & are getting nowhere (weekends, evenings - when most move).

Jimmy N. on

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Drop box for the key was literally a little slit through the door, held by duck tape and into a cardboard box. Also a dump of a place.

SANGMOOK S. on

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Roxanne S. on

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The place is very small,which is fine except there was only one parking spot and it was very tight. The app for drop off wasn't working, it didn't accept pictures taken. My phone wasn't the problem since everything worked when I picked it up . App needs fixing for bugs. Since the app wasn't letting me drop off, I had to call customer service and was on wait for 35min before I got a representative. Important to note; I called with my phone and then I had my friend also call after 15min of wait and he still got to an agent before me even if the same selections were made. Your phone service is thus not by first call first serve which is frustrating for those waiting. The representative was very polite and helpful,we ended up ditching the app and restart the process using the browser.

siyamak G. on

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Amazing customer service

martin C. on

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Michael C. on

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Seyedeh O. on

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The staff were super cooperative. Nice and fast in their paperwork. Thank you

joshua K. on

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Hi I am incredibly upset and dissapointed both with the service, the store itself and the vehicle. The store itself was beyond filthy bs dirty. Food on the floor, open garbage, Ext. If you can you should send someone there to take a look at this place. The cube can I rented was very clean however definitely has Transmission problems. The service was by far the worst part of the experience. Other then the fact when I walked in, there were 3 staff members eating in the middle of the store around a table watching TV. Then when I asked to be helped he told me to wait 5 minutes which I didn't mind but he ended up taking around 25-30min. Then when it came to checking the paperwork he told me there was a 1/4 tank of gas when I'm actually there was less. I asked him to come check the van with me so we can adjust the paperwork and he said don't worry about it bring it back close to the same level. When I did at the end of the day he told me there was not enough gas as according to the paperwork and starting telling me how he was going to charge me. It was the photos I took that he let it go. However anyone else would have probably been cheated by this individual. And then he went further and try to collect money from me and told me that he would have me banned from UHAUL. This was a disgusting experience and very frustrating for something that didn't have to be that way.

Aidin S. on

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Customer did not leave a comment.

Paras M. on

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Great service, vehicle was ready in front. Old nick and nacks where already marked.

Farhad G. on

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The dashboard could be more clean

Atabak R. on

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JACOB C. on

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tamara M. on

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The staff was very helpful very considerate very quick. They were accommodating and very kind

Mahnam A. on

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lisa G. on

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The service was good. I have no complaints about that, but the office is not tidy. The van worked fine but it was NOT clean. Nothing had been wiped down and there was dirt and coffee stains and it smelled inside. But for a quick and easy rental in that neighbourhood it was fine and I can recommend it.

carmelo I. on

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A sticker inside the vehicle reminding people to fill up gas before they return, and which side the gas cap is on would be great.

JOSHUA Y. on

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Great customer service!

Benjamin D. on

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The drop off location was convenient and the drop box was easy to find. However, it should be made clear that the drop off parking lot is quite small, making it difficult to fit large U-Hauls upon return (I was return a 26' truck and had difficulties.

Adam L. on

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I refilled the tank to the same position I received it but I was charged over $20 for fuel.

Daniel W. on

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Jonathan B. on

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I had to drop off the truck on Monday which was a holiday. The agent called me the next day since there were only 12 blankets. I explained that the rental location only had 12. He helpfully corrected the issue.

shivakumar S. on

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Virginia S. on

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andy C. on

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MICHELLE S. on

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JASPREET S. on

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The service was awesome!

Peyman P. on

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Nice person . Good customer service. explain everything. Give me the complementary blanket . Thank you so much!

onofrio P. on

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Improve the mileage rates. This is the highest Inhave ever paid for a 1 day rental with a company. You should have programs for loyal customers.

Milad N. on

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qiuxi C. on

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good experience.

ivano Z. on

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brickworks L. on

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STEPHEN W. on

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Ning X. on

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onofrio P. on

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Dennis is always a pleasure to deal with. I used another location last time and that was a disaster. Anyway I used a discount that I was given from U-Haul and was satisfied. However .69km is a little too high considering all the other rental companies are much lower. Is there a way to save on km for future or a min to pay with a substantial amount of kilometers free or included please let me know I would love to hear more about this thank you again

Darrick T. on

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Alexander K. on

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Good overall service. Thanks.

Paul A. on

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jiajin H. on

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ROXANA A. on

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Frank T. on

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Very well run location! Keep up the good work!

ali D. on

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Mr. Denis Yeung has done excellent service. Ali

Abdelmalek B. on

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Pick up button was grayed out and I could not do thw pick up using the app. I had to call customer service... The truck cabin can be cleaner...

HOSSEIN B. on

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Tsz M. on

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Uhual Iphone app is very bad. I stood in the cold for a good 30min trying to return the Van. The app keep showing me error. The app was trying to charge me overnight charge which it doesn't make sense. I will think twice before using the iphone app again .

JESSICA B. on

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onofrio P. on

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PARRY L. on

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Excellent customer service. Dennis is very personable and friendly.

andrew W. on

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Han Ping Z. on

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Steve L. on

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The app didn't work at pickup. It wouldn't upload my photo. Luckily Carboy opened early and they checked me out in person. They were extremely helpful and efficient.

cannik paper P. on

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Customer did not leave a comment.