Great service from Edgar Cardenas. Outstanding communication, availabilty and work ethics. Would work with them again.Pablo O.
Customer Reviews for Cardenas & Sons Forwarding
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joshua A.
Customer did not leave a comment.Daniel F.
These guys are awesome! My truck broke down after the ubox left California and it took me months to come and deal with my stuff. My plans were all thrown into disarray and I had one plan after the other change, these guys were the so cool and helpful and nice. A++Miguette S.
My move required unloading 2 times at the holding company. Although they accommodated me they were not totally happy about the arrangement. You told me that this was not a problem. Maybe you should make it more worth their time.CHARLES K.
Customer did not leave a comment.Jonathan B.
Customer did not leave a comment.Tracey J.
The location where I picked up the trailer was somewhat difficult to locate it was sort of hidden in some warehouse area at the end of the yard.GUADALUPE A.
Customer did not leave a comment.JORGE R.
The return was bad. No one available for drop off during normal business hours. Called location several times to no avail. No one was ever available to assist with the return.Flor R.
It would've been nice to schedule my Ubox delivery at my destination ahead of time and also not have to pay an extra fee ($250 cash) to have my Uboxes delivered separatelyDaniel B.
Thanks for how patient every contact point in your organization has been.Gail G.
Customer did not leave a comment.Juan A.
Your agent never answers his phone had to get Thelma at your calle del norte Laredo location to help me, he also Lied to me to drop right back at that location knowing i would get charged more, got Screwed 144.00 extra that was not the deal. poor service poor everything un acceptable on all frames, except the truck it worked finePatrick L.
Customer did not leave a comment.JAMES C.
Service by Cardenas & Sons was excellent in every way. However, the Uhaul service of delivering our Ubox from Lockport NY to Laredo TX seem very slow. Our Ubox was picked up in Lockport NY on Nov 24. It was was delivered to Cardenas & Sons in Laredo on Dec 15.Sidney M.
Customer did not leave a comment.Jorge M.
Customer did not leave a comment.david L.
Customer did not leave a comment.Sylvia C.
Customer did not leave a comment.David A.
Not washed or cleaned inside and out. The truck steering was really bad couldn't go over 60 miles an hour to drive safe. Just cause I had all my belongings on board already or else I would of returned it. Very unsafe vehicle.Luis G.
Customer did not leave a comment.Rogelio C.
Customer did not leave a comment.Jose L.
Customer did not leave a comment.ronald D.
Location felt random next to some warehousesJoshua H.
Customer did not leave a comment.Robert M.
I have had such a TERRIBLE experience with UHAUL!!!!!!!!! firstly let me just say my issues are not with either locations. my issue is with the crappy call representative that made a HUGE mistake........ (and im paying for it) first of all this Rep not only wrote my name completely wrong but continued to misinform me! i had clearly stated i would like a 10" truck from point A to point B, now she gave me the cost of the truck and never informed me of the additional mileage charges (which i as my first time moving with uhaul, i was obviously unaware of) now she gave me the price of JUST THE TRUCK then i asked how much it would be if i added 2 months of storage to the cost and she gave me the total (for a 8x8x9 = 89.95x2=180) so my total cost with the truck and two months of storage came out to 347. w/ change (NOW MIND YOU THAT NOW AFTER I HAVE PAID, i have been informed that YOU CANNOT PAY FOR STORAGE, IF YOU DO NOT HAVE AN ASSIGNED UNIT ...) so i pay in full trusting things will go smoothly but they do not. I reach my location to pick up the truck and the employee at the desk informs me that 1) i had not made a full payment (which is what i had requested to do) and that the taxes still need to be charged (again its not that it does not make sense its that i was not informed of these additional charges (34.47) ) and he also informs me that i will also have to refuel the truck after using which again not informed... So i take the truck assuming okay no more surprise expenses (but of course i'm wrong.) I reach my location and the employee at the desk informs me they see no payment for 2 months of storage (which again i thought i had paid for in full) so i have to go to another location to check if the payment was reserved at the other location (i'm guessing they just wanted me to go away ...) then i get to the other location which was closer to where i wanted to be__ and still the same issue persist . they say they can only start me on the free month that came with the purchase of the 10" truck, then i am informed that the 285.00 i had paid was just for the truck total from point a to point b, the rest of the charges were for travel insurance for the truck WHICH I DID NOT ASK FOR, NOR WAS I INFORMED IT WOULD BE APPLIED.. so then i am already there i cant do anything as i have not moved to the city and i needed 3 months of storage (now not only have you screwed me over but due to this representatives mistakes i will not be able to go visit my family that i have not seen in over 10 years, thanks uhaul) so instead of getting 3 months storage i got 1 and still paid the same cost and have made several attempts to reach a resolution but the manager i was speaking to over the phone just gave my case to the manager at the location where my storage resides , which he did not have anything to do with the mistakes (Mind you this manager ANGELICA C. , said she would personally give me a call back on Wednesday no later than 2, she of course did not ) i recalyssa E.
No furniture pads in container and had to ask for them. Lock was completely broken off in transportation.Curt L.
The worker was awesome; however, u-haul has completely lost my trust, so I can not recommend them to anyone.Gregory M.
Customer did not leave a comment.romeo R.
Customer did not leave a comment.Bladimir A.
Customer did not leave a comment.Guillermo R.