Put someone that actually knows what they’re doing at the 2020 pierce st location . I was delayed two hours, had to drive the truck to San Bernardo location and get the process going becuse the first employee didn’t know what he was doing.
Humberto Salas
Mailboxes #2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Laredo, TX 78040
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Customer Reviews
- 2.5 Average Customer Rating
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Agapito AguilarMade doing business with you easy...Gracie and her team were great... Thank you Michael & Terry Powell
William PowellThe lady charged me $50 extra. She said it was for insurance which I declined on my reservation. It was supposed to be $170 and ended up being $220. She also did not give me a receipt. She did email the rental agreement but nothing with the amount I paid. I was not real happy seeing as how your rates have gone up OVER 100%. Her charging me more than my agreed upon amount was uncalled for. I HAD to have the trailer because I’d traveled 500 miles to pick up a shipment. There were no other trailers available. I feel like she knew I had no choice but to take it. Not happy. And I’m a LONG time customer with UHaul.
Delia Walkercustomer service was horrible, the owner(i guess) was rude and snarky. insinuating that i had broken the A/C on the rental truck. when i responded that i didnt and had barely noticed that it was not functioning she rolled her eyes. the facility was cluttered with baby item (i.e playpen, toys etc) the employees werent even there a nanny taking care of a baby was there and had to call the employee from the restuarant next door. then they called another resturant employee to hook up the transport hitch. the transport did not fit my vehicle. i lost a full day of work and left my vehicle because of this issue. One thing that i am grateful for is that my work will be handling u-haul rentals in the future. this experience taught me how NOT act and be diligent in making sure the equipment is proper working condition and mindful of the customers needs.
Jesse Padilla