I was lied to by the employee saying I could I return at another location. They charged me for things I didn’t ask for. A dolly I never got. Insurance I didn’t ask for. This location is beyond fraudulent.
Matthew Emmons
Customer Reviews for Cargo Zone
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is not an official uhaul. (Which was a sign) I had placed my reservation with this location with add ons: dolly, hand truck, ect. The following day when picking up the truck I asked if all the ad ons I ordered were in the truck… they were not. The person responsible ask the front desk girl if there was a hand truck there lol. Why offer ad ons if they aren’t available? Also, the lock used on the back door of the truck was broken. Super inconvenient. I will say the lady at the front desk was very polite and in no way this was her fault.
Elizabeth SegarraEmpty storefront with massive Spanish language signage, not featuring U-Haul name, was confusing. Had to wait quite a while inside without being acknowledged. Once we finally were, service was good.
Ann BaileyThey didn't have the dolly we ordered.
Christopher Jones