Overall a satisfactory experience, but for two little irks. I booked on-line for an 11am pick-up, but it turns out the location is a convenience store with a lunch counter. Not a big deal if it weren't for the U-Haul person also mans the register, so there were frequent interruptions while he juggled counter purchases with my pick-up. Second gripe came when they didn't have the furniture dollies I'd reserved (and supposedly confirmed} on-line, when I place my initial order.This WAS a major inconvenience, as I rented the truck specifically to pick up a heavy bed set. Got the job done in the end, buy my back will never be the same. All that said, I will rent from this location again should the need arise. Now I know better, I'll plan my collection time for a mid morning lull.LARRY S.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in San Antonio, TX 78217
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- 3.5 Average Customer Rating
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Slow checkout and very inaccurate marking of the fuel in the truck. He marked less than a quarter tank and the tank was over 1/4 full when returned.Robert R.
Easy in, easy out. No services except blankets. Friendly managementJeffrey D.
The customer service was lacking. The gentleman who helped me was very rude and even raised his voice at me. I ordered a dozen blankets and he was only going to give me 2. I had to make him go find me the remaining 10. It was a disappointing experience. Lastly, I did all if the ordering and reservation online and had to repeat all of the steps in person.LISA N.
Interesting areaJames R.