Customer Reviews for CarHatch LLC
(U-Haul Neighborhood Dealer)

22 reviews

1803 N 28th St   Richmond, VA 23223

(804) 477-8861

Location Hours

  • Mon-Fri: 9 am - 12 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(804) 477-8861

1803 N 28th St
Richmond, VA 23223

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 12 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This was one of the best uhaul experiences I've had!

LATORIATERESA T. 
Rating:
1.0

The truck was on empty. We paid for an appliance dolly and it wasn't in the truck. We had to wait for 3 hrs for the regional manager Jerry to bring us gas and the dolly. The truck was old, loud and uncomfortable. Jerry indicated we would get a discount for our delay and troubles but we haven't seen it yet.

William F. 
Rating:
5.0

The people were very kind a courteous and obliging the rruck was very clean and efficient thank you

Cleona D. 
Rating:
5.0

The truck has a dent on the side when we pick it up

Carl Juvy L M. 
Rating:
1.0

I did not receive the items I paid for and still had to pay for them and have not heard back about getting a refund or anything else

Lauren J. 
Rating:
2.0

The drop-off location was hard to find because the UHAUL sign was not too visible. The office was closed, and it didn't appear the office was an active site. The drop-off location for trucks was confusing because the lot there was not big enough for trucks. We had to park on the street. Having a designated place for truck drop-off with noticeable signs would help. Overall, it was a sketchy experience.

julisa R. 
Rating:
5.0

The wait time to get the code for the lock box.

Sundae R. 
Rating:
3.0

Customer did not leave a comment.

Ebony R. 
Rating:
5.0

Customer did not leave a comment.

jasman J. 
Rating:
1.0

Customer did not leave a comment.

Alison D. 
Rating:
5.0

Customer did not leave a comment.

tyron A. 
Rating:
5.0

Everything was great

Nanisha D. 
Rating:
5.0

Great fast service and great customer service!!!!

jasman J. 
Rating:
5.0

Customer did not leave a comment.

Jordan W. 
Rating:
1.0

Truck was dirty with trash left inside the cab and I was charged a fuel fee when I brought the truck back at 1/4 tank, the same as when I got it. Very scummy, will likely do a charge back for that $30 on my credit card since I doubt yall will do anything about it.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

nice branch, very helpful service!

Abdulmojeed E. 
Rating:
5.0

The people who ran this were extremely helpful. Because U-Haul turned this entire experience into a nightmare, they came to the location (all three of them) to stay with me until I got U-haul to release the truck that took 1-1/2 hours. I cannot say enough about how great the local place was. I would highly recommend them to anyone.

Nancy H. 
Rating:
3.0

Customer did not leave a comment.

STANLEY L. 
No reviews have been submitted for this location.

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