My pick up was confusing and took way too long. I arrived to pick up the 10’ truck I reserved. There was only a 15’ truck parked out front of the business. It didn’t match the truck code I was given in the u-haul app.. After calling customer service I was able to reach a person inside the location. A very nice young lady helped me but she had no idea what was going on and had to call her “u-haul person”. After walking around on my own I found the 10’ truck parked behind the building out of sight. I was then given a random truck key which did not work for the 10’ or 15’ truck so I had to again find the person in the location to figure that out. I was told the 10’ truck had mechanical problems. I was then given the key to the 15’ truck with no paper work and the hope that I wouldn’t be charged extra for it. Terrible start to an already hectic day of moving into a new home. I had good friends volunteer time on their day off to help me move. They ended up having to sit and wait on me for over 40 minutes when the pick up location and my old residence were only 1.5 miles apart.
Mark Lam
CarHatch LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, VA 23223
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Customer Reviews
- 4.0 Average Customer Rating
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The office worker was VERY helpful and great customer service, she even came in early to work to help me with my rental!!! Thank you!!!
Jessica GreenEverything was perfect
Crystal jonesBox to drop off keys didn't have forms or amy envelopes instructions in box indicated needed to be completed. Confusing.
Peg LopataIdk, have some refreshments! Maybe because everything was spot on excellent. And returning I wasn’t sure what or where to take the key so I went inside and the lady at the desk was soo helpful and cordial.. keep doing what ur doing. Beat regards Satisfied customer
Wayne Meekins