Customer Reviews for CarHelp Mobile Mechanic LLC
(U-Haul Neighborhood Dealer)

87 reviews

1114 S Clark St   Fort Scott, KS 66701

(620) 644-4002

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(620) 644-4002

1114 S Clark St
Fort Scott, KS 66701

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff wasvery easy to work with. Very accommodating.

LYNNE O. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
3.0

They were not open on the weekends

Faron T. 
Rating:
1.0

The owner who checked the Uhaul out was very rude and unprofessional. Cursing the second I walked in the door to get the equipment. He did not assist with attaching the trailer yet had no other customers. He was a nasty acting man and ungrateful for the business. I would be mortified to have this person representing my business with his foul mouth, rude behavior and ungrateful attitude. Finding a new dealer who is happy to represent and assist customers as they walk in would be advised. Moving is stressful enough and to have someone act angry just because you're there and as if you're an inconvenience the moment you walk in the door doesn't seem like a good fit for UHAULS reputation.

Tevi T. 
Rating:
5.0

Customer did not leave a comment.

Amberly C. 
Rating:
1.0

Two main concerns with the pickup at this location. 1) My reservation was for Pittsburg, KS. The truck was available in Fort Scott the day before, why couldn't someone have driven it to the location I selected as my pickup point? If I wanted a pickup location in Fort Scott, I would have chosen Fort Scott. This scenario is inconvenient for the customer and shows U-Haul cares more about $$ than customer service and customer loyalty. 2) When the truck was picked up, the individual I worked with was just short of completely rude. He micro-managed his staff with every keyboard keystroke. He was condescending to me and appeared to be too busy to deal with me and my reservation. He, nor anyone on his staff, gave me any information abt the truck and how to operate it. U-Haul should up their game and focus a lot more on how to make the rental experience easier and more enjoyable for the customers.

Dan D. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Very friendly and kind.There was a discrepancy with the amount of gas that was in the U-Haul at pick up,and it was taken care of immediately.Customer service was awesome and understanding

Angelica P. 
Rating:
5.0

Everything was great.

Kevin B. 
Rating:
5.0

Location was great U-Haul Corporate sucks!

Michael H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Nothing the gentleman was very helpful and polite 🙂

Georgia L. 
Rating:
5.0

Customer did not leave a comment.

Leigh O. 
Rating:
4.0

Truck was checked in while business was close, the process went smoothly.

mary B. 
Rating:
5.0

They were super friendly and made the rental experience easier than anything.

tina B. 
Rating:
4.0

Customer did not leave a comment.

bradyplattplc A. 
Rating:
3.0

I was told that as long as I brought back the trailer by close of business I would only be charged 1 day fees..however, when I brought it back I was charged two days..after reminding the man he became flustered and said his manager would have to deal with this..I again saw and received email for 2 days..I called again and was told a credit would be issued but on checking with credit card today, I saw another charge for now a third day instead of a credit..I placed a dispute with the credit card company and hopefully this will be resolved..not happy at this point.

Linda A. 
Rating:
1.0

The truck was covered in ice and snow.. extremely hard to clear off as no items where in truck to clear it.. lots of idling time for window to defrost. No equipment that I reserved was in the truck dolly or furniture dolly.. so yeah moving items without was no fun. As this business is not open on weekend. No answer from them on missing reserved equipment. Owner of place really doesn't seem to care about it.. Thanks

Dallas P. 
Rating:
3.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

Customer did not leave a comment.

Marion M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
1.0

The old man in the office treats customers like crap and because I did have a wad of cash to pull out I had to go wake my son and wife up just to get a card I didn't know there was a deposit if I was paying cash didn't know I was going to be peanilized for not paying with a ban

steven L. 
Rating:
3.0

allow for one-way rentals on all trailers.

ESTHER R. 
Rating:
3.0

U-Haul itself needs to fix it's reservation process. There is no point in having online reservation if their location's available vehicles is not kept up to date on the website. Twice now I've reserved specific vehicles and received calls a few days later saying that type isn't available at any close location. Do not list those as options to reserve if that's not a real possibility.

Brenna E. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
4.0

Customer did not leave a comment.

JAY U. 
Rating:
2.0

There was a small leak in the roof of the truck. I had to drive 3 hours roundtrip to pick up this truck because I reserved one online and then was told they didn't have any in my area. The woman working was very nice but wasn't with Uhaul so that probably made it better. I was absolutely annoyed and mad that I reserved a 10" truck for my move and then called and told there was NOTHING in the KC area that weekend. I was told about the 15" truck that I picked up in Fort Scott and was under the impression that I would get it at the same price due to the inconvenience of the pick up location, but it wasn't. There was just an overall horrible lack of communication during my whole reservation and process.

Emma K. 
Rating:
5.0

No improvement needed. All aspects of the rental went very smoothly

DONNA R. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

Super frustrating that you advertised that I could do contactless pick up and drop off—yet when I went to the site it said “sorry no reservations for you” & same at drop off point. So then I tried calling and could not speak with a person. When I was reserving the U-Haul and deciding when to pick it up and how big I needed —the website kept kicking me back to the drop off site being where my phone was at the time I was reserving—the last time I visited I forgot to change it —& when I picked up the U-Haul they had me returning to Connecticut—which cost me $100 extra😢

KRISTI M. 
Rating:
3.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

keys are at the building, rentals vehicles are in the gravel parking lot to the south. overall very good

James C. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
3.0

Was fine

RONALD R. 
Rating:
1.0

What a joke! No one was there when I went to pick up the truck, I had to find the truck in the lot and the lock box for the key and check myself in. THEN when I opened the back end when I was ready to load it - it had dirt and leaves EVERYWHERE. And of course there was a sign inside of the truck about a $25 fee for unswept trucks. Are you really paying these people?

Leslie C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
3.0

Customer did not leave a comment.

Markita R. 
Rating:
2.0

Nobody there during business hours posted

Jose M. 
Rating:
3.0

Let the customer know prior to getting a rude phone call from the drop off location that extending the reservation needs updated tot he drop-off site. Also, we had reserved a dolly and it was not in the uhaul.

TIMOTHY M. 
Rating:
3.0

It was muddy inside when we received the uhaul and I myself sanitized the driving wheel and seats, and door. Other than that it was ok. Office was disgusting, couldn't even sit because of dog hair and smell.

RINA B. 
Rating:
3.0

I was informed that U Haul really wants to limit the rentals to 6 hours. YOU CAN GO FUCK YOURSELFS! Want more business from me? ONLY AS A LAST RESORT! 24 on the web and 6 at pick up. Ever hear of bait and switch? Ever hear of an Attorney General compliant?

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

Marcus L. 
Rating:
5.0

Customer did not leave a comment.

MICHELE L. 
Rating:
4.0

No comment

JANICE M. 
Rating:
5.0

Great place, nice people

KYLE W. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
3.0

Customer did not leave a comment.

Lori O. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
4.0

Nothing

CHERYL A. 
Rating:
5.0

Very quick and friendly. Will definitely recommend to others and will use again.

JOHN L. 
Rating:
5.0

Great customer service! The owner of the shop we rented from was really nice and super helpful. If we need to rent again we will definitely use this uhaul location again.

DEXTER T. 
Rating:
4.0

The operator was very helpful and courteous and took care of everything.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL T. 
Rating:
5.0

applying and picking up the truck was quick an easy, staff was great, an Thing i didn't know is that u can buy insurance from u-haul " i personally carry full coverage, but insurance was available if i didn't, i only went a few miles so it cost me less then $35 dollars to get my stuff moved! highly recommended

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN W. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
4.0

Customer did not leave a comment.

ELAINE D. 
Rating:
5.0

Not much they were very friendly and everything was very clean

amber S. 
Rating:
4.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Phillip J. 
Rating:
5.0

Get cruise control on your vehicles.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

SHANNON R. 
Rating:
4.0

Customer did not leave a comment.

Dian F. 
Rating:
4.0

Truck was dirty and we needed to sweep it out before loading

roxanne P. 
Rating:
4.0

Ordered dollies but not in truck

Christine B. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
1.0

First of all I wouldn't park the trucks in grass and mud while it is raining... had to call customer service which the lady was super nice but the district manager kinda rude but helpful with having a tow truck tow our truck out of the mud which was stuck and we couldn't pick up our truck at 7 AM instead we had had to pick it up at 9 AM because of that... on the website it should show options for in town contracts and not cuz with this being my first tine using uHaul I didn't know there was a difference and thought I could drop my truck off at any location when I called customer service again that same night spoke with a very nice lady who told me to call back tomorrow at 7 when I called and spoke with someone they said they would wave my fee since I didn't know I had to drive my truck back to the same location I picked it up from then when I drop my truck off I call customer service again because they ended up charging me anyway she barely let me even finish my sentence saying that's a lie and what the other customer service rep meant was the 39.95 fee for another day... she was very rude....wouldn't recommend talking to her... overall I'm about 95%sure I would/will not use uHaul again nor will I recommend it to anyone.... thank you

Zach P. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
3.0

Customer did not leave a comment.

DUANE L. 
Rating:
4.0

Customer did not leave a comment.

DARLENE W. 
Rating:
5.0

Customer did not leave a comment.

ERIKA R. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
2.0

Had computer system issues and although the lady was very helpful, she was new to system and was struggling with figuring it out. After checking in online to speed up my transaction, I was still delayed by over an hour dealing with these issues.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Mason K. 
Rating:
5.0

Another likable experience.

Joe P. 
No reviews have been submitted for this location.

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