Customer Reviews for Carmi Motel
(U-Haul Neighborhood Dealer)

148 reviews

1008 W Main St   Carmi, IL 62821

(618) 382-2753

Location Hours

  • Mon-Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(618) 382-2753

1008 W Main St
Carmi, IL 62821

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kyle F. 
Rating:
3.0

There needs to be a Jack on the 6 x 12 covered trailer.

Amy H. 
Rating:
5.0

Check in and check out we're very easy, Great customer service. God Bless

Mark C. 
Rating:
5.0

After the Uhaul debacle in El Dorado, IL (TLF performance parts), this location fixed all the issues. I was late getting the trailer back (4 Hours) and TLF performance parts in Eldorado, IL, tried to charge me for another 2 day rental but wanted me to leave trailer there. I have found that it is illegal to try and rent a one-way and an in-town rental on the same rental contract. That's exactly what happened here. I called U-haul to tell them about this and they told me it's only a $20 late fee instead of another $128 2 day rental fee. The owner at TLF not only wanted me to leave trailer because he had it rented the next day, but wanted to charge me for an extra 2 day rental. I told him I would keep trailer then and left. I came home and called U-haul customer care to change my drop off location to Carmi Hotel in Carmi, IL. When they were trying to fix the paperwork, they turned the screen and asked me if I had rented this again for 2 days. I told them NO (that was what TLF had wanted to charge me) and that customer service told me that I should only be charged a $20 late fee. I thank CARMI HOTEL owners for their help and will FOREVER use this location. P.S. DO NOT USE TLF PERFORMANCE PARTS IN EL DORADO UNLESS YOU WANT TO BE SCREWED!!! THAT MAN IS HORRIBLE!!!

Karen A. 
Rating:
2.0

They had no blankets and had to refund our money for the 1/2 dozen we'd ordered.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
3.0

Customer did not leave a comment.

john F. 
Rating:
5.0

Customer did not leave a comment.

Christine W. 
Rating:
5.0

Wadie was very helpful. He called us after we made the drop-off to let us know of an issue with the billing. He did not bill us any extra until he had figured out the problem and corrected it in our behalf. Excellent customer service!

mike G. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Very polite and hel6

Joe M. 
Rating:
5.0

Customer did not leave a comment.

ROSS H. 
Rating:
5.0

Everything went well good service.

Keith M. 
Rating:
3.0

We were approached before we even got out of our car. The employee was friendly and worked quickly. The only thing he did not do was help remove our hitch like the last time we rented a trailer.

Terrie W. 
Rating:
5.0

Great service.

Julie G. 
Rating:
4.0

I want a Uhaul rep to call me about the original pickup location. Trailer not there for me. Cost me 2 hours and $30 in gas. Call me at 301-366-7109. Very poor performance at the Evansville Indiana location.

Herbert F. 
Rating:
2.0

The size truck we chose was not available so we had to rent a larger truck, which was not ideal for the few items we were moving, the distance we were driving or for fuel efficiency. The inside of the truck can wasn't clean and smelled like someone had chain smoked in it. The location didn't note our return location when we got back to Denver so when we tried to return the truck to Grease Monkey, we were told we couldn't and had to them go to an actual UHaul store.

Laura J. 
Rating:
3.0

Service was excellent

James C. 
Rating:
3.0

I had reserved a 12 ft trailer far in advance in Evansville, IN. But it was not available on the day of my reservation. I had to drive 124 miles to pick up an 8 ft trailer and move less furniture to my new location. That was not a very good experience this time. The last time was perfect.

Ronnie M. 
Rating:
2.0

Was told that even though I turned it in in less than 17 hrs I wouldn't get any refund of any kind. Hello, I initially had to wait an hr and a half past my original pick up time. The man never went out to check truck. The man never even asked who I was. What happened to a refund??

Kelly W. 
Rating:
1.0

Paid for blankets we didnt receive. Pick was supposed to be in new harmony IN with no help there so we drove to Carmi trying to find our truck. Never will use uhaul again. Never !

William C. 
Rating:
5.0

Customer did not leave a comment.

CORY B. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Very nice folks to work with. Easy to rent from and very helpful on hookup of the trailer.

Darrin G. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Danielle C. 
Rating:
5.0

Customer did not leave a comment.

Emily L. 
Rating:
4.0

Tell me ahead of time before I spend $500 that my uhaul is going to be over an hour away when picking up

BRENDAN L. 
Rating:
5.0

Very friendly staff, happy to help! I was very pleased! They helped make a bad move better!!!

Melinda N. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

Tammy S. 
Rating:
5.0

Nothing - it was as good as it gets !

Kyler P. 
Rating:
4.0

Customer did not leave a comment.

Susan J. 
Rating:
5.0

Customer did not leave a comment.

DONAVON M. 
Rating:
5.0

The U-haul representatives at this location were extremely helpful and pleasant to deal with. They definitely are an asset to the u-haul company. I would recommend this location to anyone who needs moving services.

Rick K. 
Rating:
5.0

Customer did not leave a comment.

WADIE I. 
Rating:
3.0

Could not tell where the office was.

Jim F. 
Rating:
5.0

The owner has always been so friendly and helpful. I definitely recommend this location. I've rented 3 or more times here.

Doug T. 
Rating:
3.0

Customer did not leave a comment.

Thomas R. 
Rating:
2.0

Help the customer with the trailer if need be. I had to ask random people to help me. Also the office of this location smelled really bad.

Rebecca M. 
Rating:
5.0

it was excellent service so I think karma when I rented that truck the man was Curtis he was nice truck was nice and clean from the front to the back even inside now I mean you couldn't ask for a better service

Donald W. 
Rating:
5.0

Again, good customer service in coming to help with the auto transport. Easy to drop off!

LOGAN S. 
Rating:
5.0

Very helpful and friendly location even when I was unable to check the truck in via mobile phone.

lisa S. 
Rating:
5.0

Customer did not leave a comment.

Teresa S. 
Rating:
5.0

Very good customer service

Carla G. 
Rating:
1.0

Guy told me for a 5x8 trailer the first day I called 274$ then I called the next day it was 110$ more. So I went online and booked It for 180$ for 3 days. He's cheating the system and trying to double charge the trailers

Joshuamichael T. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

This location has very kind service and we appreciate that.

HIRAM C. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
1.0

I call this location a lady answer the phone I ask her were she was located at she toll me that she was around McDonald. I ask her what side of the road she was on all she would tell me that she was around McDonald and home the phone up on me. When I got home I see there was a another charge on my bank card so I call back to the store some man pick up the phone I ask him about that charge on my bank card he was rude to me on the telephone and then hung up. I believe if I had a hemp Lloyd working for me like that I will not put up with him being rude to your customers.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

We used the 26' truck. It had just over 5,000 miles on it and we expected a smooth ride. To the contrary, it was anything but smooth. It felt as if there were no shocks. We were bounced around the whole trip, It rode like a log wagon, and we would not want to rent this particular vehicle again.

Randy D. 
Rating:
5.0

Customer did not leave a comment.

Edward J. 
Rating:
4.0

Customer did not leave a comment.

JOHN V. 
Rating:
5.0

No issues. Employee was polite and helpful.

LUID W. 
Rating:
5.0

Customer did not leave a comment.

Barbara G. 
Rating:
5.0

Customer did not leave a comment.

Sueann F. 
Rating:
5.0

Customer did not leave a comment.

edith B. 
Rating:
5.0

Customer did not leave a comment.

CONNIE B. 
Rating:
5.0

Customer did not leave a comment.

Randy D. 
Rating:
4.0

very friendly and helpful .

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Service was exceptional. Would recommend to anyone.

Mike W. 
Rating:
5.0

The gentleman at the desk was awesome. He showed me everything he was doing. He verified the gas and the mileage with me. He explained everything he was doing and asked if we had any concerns. He took his time and made sure we were satisfied before we completed our business.

Heather R. 
Rating:
5.0

Excellent service from Mr. Issawi.

Joseph M. 
Rating:
5.0

The kindest uhaul dealers I have worked with. They are all good, but this location really give you a home town touch. Thanks!

HIRAM C. 
Rating:
5.0

Super friendly and knowledgeable people to deal with. Can't think of anything that needs improvement.

Doug T. 
Rating:
2.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Super nice U Haul agent!

Len W. 
Rating:
4.0

Customer did not leave a comment.

Katherine H. 
Rating:
5.0

The owners of the hotel were extremely nice and helpful and would highly recommend anyone doing business with them.

CHARLES S. 
Rating:
5.0

Very nice, very helpful.

Jim L. 
Rating:
5.0

Customer did not leave a comment.

Felicia M. 
Rating:
5.0

The 6x12 trailer we rented was heavy. This trailers need a jack or wheel on the tongue. It is too heavy for one person to hook or unhook from a truck. Someone is going to get hurt doing this. It needs to be made more with safety in mind for the person renting a trailer this size

Brian D. 
Rating:
3.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

Nothing to improve at all. I've rented from a lot of different locations, but this by far is the nicest and quickest service.

Paul M. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Nice very friendly customer service

Kevin E. 
Rating:
5.0

Very pleased

Ed B. 
Rating:
3.0

Location was 100 miles from my needs-although the only option according to uhaul to have the truck in time for my pre-arranged uhaul contracted loading labor. Location did not have furniture blankets available that was requested in my initial rental request. Truck cab smelled like old cigar smoke and interior was dirty and still had trash/ bottles and old food left insid requiring me to clean it up prior to my use. The trucks mechanical was excellent. Comfortable cab (after I cleaned it up) it ran well and was well equipped for my moving needs.

David P. 
Rating:
3.0

Customer did not leave a comment.

terry N. 
Rating:
3.0

Customer did not leave a comment.

kristina L. 
Rating:
1.0

This location was a whopping 2 hours drive from the city I booked pickup from. Online booking said there was availability in the city i booked in, and then the day of luck up, I was informed I would have to change, and I had to drive 2 hours each way to get my reserved truck. Very unprofessional. Cost me time and money on my end that uhaul did not even consider in their measley reimburesement that barely covered my gas back to my city.

Katie R. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

The truck was clean, but it didn't wasn't to slip into gear very well. I was stopped to back up and I couldn't get it out of drive into reverse. It took several attempts before I could. Then when I was done, it was hard to pull it down into drive. Breaks worked great. Transmission was good. The gentleman at the desk was very polite when I was renting it and bringing it back.

Leslie P. 
Rating:
4.0

We had asked to pick up our truck in New Harmony. We were told that would be ok and it was changed. We called twice to make sure. On that day to pick up the truck, it was in Carmi, Illinois and not in New Harmony. It messed up our time in packing up the truck.

MeLissa W. 
Rating:
5.0

Customer did not leave a comment.

Kathleen N. 
Rating:
5.0

place was closed when the trailer was returned but had plenty of light and room

jacqueline Q. 
Rating:
5.0

Customer did not leave a comment.

Megan C. 
Rating:
3.0

Customer did not leave a comment.

kay B. 
Rating:
5.0

I have used this location several times. The owner is very courteous and kind. He did not have a trailer but went several miles up the road to get one. I have used other haul facilities but never one like this. Owner goes up and above for customer and genuinely appreciates your business The owner needs some recognition He represents uhaul well

Randy F. 
Rating:
5.0

Customer did not leave a comment.

anita C. 
Rating:
5.0

The Carmi, IL location was excellent, the csr was great! My only issue was I reserved to pickup in Albion, IL. It was changed the night before I was to pickup. This resulted in having to drive approximately 30 miles out of my way.

GARY G. 
Rating:
4.0

Customer did not leave a comment.

RICHARD Y. 
Rating:
1.0

Drop off location was closed sat sun Mon was charged extra day called and MANAGER was not available to talk left message for call back drop off location was changed by calling customer service still charge extra day

Michael S. 
Rating:
5.0

Carmi Motel were great! Very nice, helpful and a informed about the process of rental. Would definitely recommend to others. I do not understand why there is a rental place Tom's Price Right, McLeansboro, IL 62859 but it is impossible to rent from them (in my hometown), Carmi Motel is 20 miles away. The McLeansboro location is not available on the website????

Rhonda M. 
Rating:
3.0

Customer did not leave a comment.

Micheal S. 
Rating:
5.0

Wadie always serves me well, and I appreciate his excellent friendship. One item re the truck: the right headlight is aimed very low, and the beam needs to be raised. I mentioned this to Wadie. Thank you.

William C. 
No reviews have been submitted for this location.

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