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james w
Customer Reviews for Carmi Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I made good time from Ill to Az lights and tire's were good 😊
Jeff SOnce again wonderful people at this drop location - very friendly and helpful Thank you UHaul Team
Bruce JEverything perfect, owner is very personable and accomidating!
Derek BThey are always very courteous and helpful.
DAVID DEmployee was attentive and helpful.
Phillip HI did not get the size truck I requested. Instead they gave me bigger truck for the price of the truck I requested.
Raven BI told the attendant that I received the car dirty and the he still tried to charge me $45.00 for cleaning fee.
BENJAMIN CVery efficient and friendly.
DAVID DThe owner and wife were so nice and accommodating. This is the second time needing to use uhaul and they made the pick-up and drop-off such an easy experience. Kudos to them!!
Suzanne DVery nice man
Mary HThey charge $113 unauthorized
Irvin EGreat Service!
Julie CLove dealing with you in Carmii, IL, love the excellence, politeness, all from you!!
Terry WWonderful personal working at this establishment
Yvonne BGreat customer service. Thank you!
Cynthia WPick up place was fine. I am tired of getting sent 50 miles out of the way to rent anything out of Evansville, IN. This is twice I have been sent to Carmi to pick up up something I reserved in Evansville. The house I am moving from is located less than a mile from the storage facility in Evansville. Not good business in my thinking.
Christopher SThe guy was great, very helpful.
Joshua BAll I did was drop the truck off. He did not inspect the truck while I was there. Just gave the keys to him and that was all I had to do.
roger lThe location was fine and the attendant was kind and helpful. The truck looked clean and maintained, but the cab smelled like a dumpster! It was an awful hot trash smell, but I didn't find anything in there.
Chris AThere needs to be a Jack on the 6 x 12 covered trailer.
Amy HCheck in and check out we’re very easy, Great customer service. God Bless
Mark CAfter the Uhaul debacle in El Dorado, IL (TLF performance parts), this location fixed all the issues. I was late getting the trailer back (4 Hours) and TLF performance parts in Eldorado, IL, tried to charge me for another 2 day rental but wanted me to leave trailer there. I have found that it is illegal to try and rent a one-way and an in-town rental on the same rental contract. That's exactly what happened here. I called U-haul to tell them about this and they told me it's only a $20 late fee instead of another $128 2 day rental fee. The owner at TLF not only wanted me to leave trailer because he had it rented the next day, but wanted to charge me for an extra 2 day rental. I told him I would keep trailer then and left. I came home and called U-haul customer care to change my drop off location to Carmi Hotel in Carmi, IL. When they were trying to fix the paperwork, they turned the screen and asked me if I had rented this again for 2 days. I told them NO (that was what TLF had wanted to charge me) and that customer service told me that I should only be charged a $20 late fee. I thank CARMI HOTEL owners for their help and will FOREVER use this location. P.S. DO NOT USE TLF PERFORMANCE PARTS IN EL DORADO UNLESS YOU WANT TO BE SCREWED!!! THAT MAN IS HORRIBLE!!!
Karen AThey had no blankets and had to refund our money for the 1/2 dozen we'd ordered.
Amy SWadie was very helpful. He called us after we made the drop-off to let us know of an issue with the billing. He did not bill us any extra until he had figured out the problem and corrected it in our behalf. Excellent customer service!
mike gVery polite and hel6
Joe MEverything went well good service.
Keith MWe were approached before we even got out of our car. The employee was friendly and worked quickly. The only thing he did not do was help remove our hitch like the last time we rented a trailer.
Terrie WGreat service.
Julie GI want a Uhaul rep to call me about the original pickup location. Trailer not there for me. Cost me 2 hours and $30 in gas. Call me at 301-366-7109. Very poor performance at the Evansville Indiana location.
Herbert FThe size truck we chose was not available so we had to rent a larger truck, which was not ideal for the few items we were moving, the distance we were driving or for fuel efficiency. The inside of the truck can wasn’t clean and smelled like someone had chain smoked in it. The location didn’t note our return location when we got back to Denver so when we tried to return the truck to Grease Monkey, we were told we couldn’t and had to them go to an actual UHaul store.
Laura JService was excellent
James CI had reserved a 12 ft trailer far in advance in Evansville, IN. But it was not available on the day of my reservation. I had to drive 124 miles to pick up an 8 ft trailer and move less furniture to my new location. That was not a very good experience this time. The last time was perfect.
Ronnie MWas told that even though I turned it in in less than 17 hrs I wouldn't get any refund of any kind. Hello, I initially had to wait an hr and a half past my original pick up time. The man never went out to check truck. The man never even asked who I was. What happened to a refund??
Kelly WPaid for blankets we didnt receive. Pick was supposed to be in new harmony IN with no help there so we drove to Carmi trying to find our truck. Never will use uhaul again. Never !
William CVery nice folks to work with. Easy to rent from and very helpful on hookup of the trailer.
Darrin GTell me ahead of time before I spend $500 that my uhaul is going to be over an hour away when picking up
BRENDAN LVery friendly staff, happy to help! I was very pleased! They helped make a bad move better!!!
Melinda NNothing - it was as good as it gets !
Kyler PThe U-haul representatives at this location were extremely helpful and pleasant to deal with. They definitely are an asset to the u-haul company. I would recommend this location to anyone who needs moving services.
Rick KCould not tell where the office was.
Jim FThe owner has always been so friendly and helpful. I definitely recommend this location. I've rented 3 or more times here.
Doug THelp the customer with the trailer if need be. I had to ask random people to help me. Also the office of this location smelled really bad.
Rebecca Mit was excellent service so I think karma when I rented that truck the man was Curtis he was nice truck was nice and clean from the front to the back even inside now I mean you couldn't ask for a better service
Donald W