Customer Reviews for Carnes Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Carnes Ace Hardware

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Randall A.
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Customer did not leave a comment.

Brenda H.
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William C.
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Angela D.
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I applied online and requested a 15-ft truck. When I got there they only had a 26-ft, which resulted in a higher fee.

Lisa M.
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Jamiey O.
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Brian E.
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LOUIS C.
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Everything was good

KEVIN W.
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Eric E.
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Didnt check my trailer in till two mornings after drop off. Even after I called morning after drop off to let them know and was told they will get it. They never did till another uhaul location called them.

Tracey C. R.
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I reserved a 26ft truck from a location near my house but the day before I was to pickup the truck, I was notified that there was a new location to pick it up and it was a 30 minute drive to get to it. Why was I able to reserve the truck from the location near my house? Caused me to have to jump through hoops coordinating rides and times. Not cool

Mary M.
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debora B.
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Our pick up location was 40 miles out of our way. The truck I reserved via phone 3 weeks in advance was given to someone else the day before we were to pick up our truck. To get the sized truck we ordered and needed we had to drive to another city. What was the purpose of making a reservation if there is no Intention to honor it?

Gwen S.
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Jen M.
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Staff was professional, friendly, and knowledgeable. We had a wonderful experience that made a stressful move a little easier.

GARY P.
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judith C.
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Awesome customer service

donna C.
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Cilfton G.
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brooks W.
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Great folks!!!!!!

Lee S.
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Kenneth C.
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Jeremy F.
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BRENDA P.
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Charles A.
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Carl F.
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The people there could not have been nicer!!

Suzette J.
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Very nice and helpful personnel.

Brenda H.
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Keith H.
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Owner was very helpful and accommodating!

Douglas C.
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Greg A.
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Bryan G.
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Joe C.
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Great Customer Service from Jason!

stephn H.
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jeff B.
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butch A.
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Good folks.

Charles A.
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EDWARD S.
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Well oiled operation...excellent efficiency Had no idea moving could be so stressLESS

JEREMY A.
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The service was great the actual truck was falling apart!

HELAN B.
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Jeramie S.
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shawn N.
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None

bob R.
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Have more 20ft. trucks available great size

susie C.
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Derrell S.
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James G.
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Walter S.
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EDWARD F.
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Get pickup truck and trailors for rent up there instead of just box truxks

John M.
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Teresa S.
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keith P.
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TONY C.
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carolyn S.
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george B.
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Very customer friendly.

Ronald S.
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Ronald S.
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larry W.
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TYLER M.
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JOE K.
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Make sure the truck is ready. It had to be jumped off when I picked it up and 2 times when I was renting it.

CHERYL T.
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THE ACE HARDWARE PERSONAL WERE EXCELLENT WITH ALL THE HELP I NEEDED ABOUT THE UHAUL. I HAVE USED RYDER BEFORE I WILL ALWAYS USE UHAUL FROM NOW ON.

CODY N.
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ROBERT H.
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I rented a truck for my father stuff that passed away. And they put insurance on it and I didn't want the insurance.and now I can't get it removed.

RALPH W.
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We had reserved a 26 ft truck. At the last minute was told they did not have one. We got it worked out but was really nervous about the last minute situation.

STEVE P.
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The AC fan works on full blast or off. The selector switch does not work in all positions. The truck is not very fuel efficient and the efficiency gauge does not work.

JOYCE Y.
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nothing the people there was great and the truck ran great

STEPHEN E.
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KELLEEN W.
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MARY ANN M.
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Stephan M.
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New to U-Haul and learning. Very friendly and helpful

JOHN S.
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STEPHANIE M.
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Ronnie was thorough and patient. Great expierence.

BRENT L.
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Location was 30 miles away from where I requested to pickup. The guys at the pickup location did not know how to use the checkout website and took 30 min to check out. No taillights on the trailer whatsoever (yes a good connection) because bulbs worked after I fixed them when State Police pulled me over with no taillights. Had the rental approx 7 hrs and was double charged because once again no one at the location knew how to operate the site. Called back and they tried to fix. Overall terrible experience.

HOLLEY H.
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Went to this location for uhaul pick-up got the truck but on inspection there wasn't a utility dolly he said he didn't have one however ,he called another store and they informed him that they have one when we got there they didn't have a utility dolly I explain to her that I just got off the phone with uhaul customer service and was told that there is one such dolly at PAUL'S on highway 69 .She offered to call just to save us time and was told that they had one that they were holding for a customer she ask the name of the person and was told that it was for someone with the last name hibbert (which is my last name) however, upon arriving we were told that they didn't have one because the one they had was on a truck and the truck and the dolly is a complete package .I am a very unhappy customer at this time as I did this on line to eliminate time and hassle but, I might as well gone into one of these stores and did it on a person to person basis .Then as if running around one of your customer service rep caught herself giving me attitude if I was being rude to her I could understand but I wasn't I was just frustrated at being given the run- around my god I had to travel 7 miles to get the truck then travel another 6miles to get a dolly that wasn't there then being ask to travel another 45 minutes to Gadsden? come on people y'all need to step your game up every truck Should come with a dolly .So I'm hereby asking for my satisfaction guarantee refund because this is just a load of crap.

TABITHA H.
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Customer did not leave a comment.

LARRY C.
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I had to call the district manager to contact the local U-Haul as he wasn't in the office all morning.

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The truck had a really bad shimmey at 55 mph and made for a very long trip to Phoenix.

No reviews have been submitted for this location.

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