Customer Reviews for Carnes Ace Hardware
(U-Haul Neighborhood Dealer)

86 reviews

140 Peck Sutton Rd   Grant, AL 35747
(At Dollar General turn onto Peck Sutton Rd Will be 1/4 mile on right side)

(256) 728-8055

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 728-8055

140 Peck Sutton Rd
Grant, AL 35747
(At Dollar General turn onto Peck Sutton Rd Will be 1/4 mile on right side)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No problems with the pickup location at all. They did great. However, I had a terrible experience with UHaul Customer Service. First, after selecting a truck and pickup location in Birmingham, AL, I was notified that there was no availability at all on my pickup date in Birmingham. The representative changed my pickup date from Saturday, May 29th to Sunday, May 30th. She also mentioned that there was a truck available on our original date in Leesburg; however, I chose at that time to reschedule to Sunday. After speaking with my husband, we decided it would be worth our time to go ahead and travel the 90 miles to Leesburg to pick up the truck on our original date, Saturday, May 29th. I called Customer Service back and the representative advised me that she had changed my reservation to the Leesburg location and I would be receiving an email and text confirmation. I waited for that confirmation and never received it. As a result, I called Customer Service back a third time and spoke to Jermenia. She advised me that the Leesburg truck was never reserved for us! She said there were no notes or anything that I had made that second phone call. I was livid because we were moving the next day. Jermenia was able to find us a truck in Grant, AL, so we drove 2 hours in the opposite direction of our home to pick it up. I feel very strongly that UHaul should have offered some type of discount given the circumstances but none was offered at any time. I would suggest that you update your online reservation system that will tell customers BEFORE they make a reservation where trucks will be available so they don't run into this wild goose chase like we did. Absolutely ridiculous.

Jennifer H. 
Rating:
5.0

Very courteous and thorough explaining everything

Elwood K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

Jared J. 
Rating:
5.0

Customer did not leave a comment.

Christy H. 
Rating:
5.0

They were very friendly and helpful.

RONALD W. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Folks very helpful in hooking up my vehicle to the car dolly. Thanks.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Bryant J. 
Rating:
5.0

Nothing

john S. 
Rating:
5.0

Customer did not leave a comment.

Randall A. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
2.0

I applied online and requested a 15-ft truck. When I got there they only had a 26-ft, which resulted in a higher fee.

Angela D. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
3.0

Customer did not leave a comment.

Jamiey O. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Everything was good

LOUIS C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
2.0

Didnt check my trailer in till two mornings after drop off. Even after I called morning after drop off to let them know and was told they will get it. They never did till another uhaul location called them.

Eric E. 
Rating:
4.0

I reserved a 26ft truck from a location near my house but the day before I was to pickup the truck, I was notified that there was a new location to pick it up and it was a 30 minute drive to get to it. Why was I able to reserve the truck from the location near my house? Caused me to have to jump through hoops coordinating rides and times. Not cool

Tracey C. R. 
Rating:
3.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Our pick up location was 40 miles out of our way. The truck I reserved via phone 3 weeks in advance was given to someone else the day before we were to pick up our truck. To get the sized truck we ordered and needed we had to drive to another city. What was the purpose of making a reservation if there is no Intention to honor it?

debora B. 
Rating:
5.0

Customer did not leave a comment.

Gwen S. 
Rating:
5.0

Staff was professional, friendly, and knowledgeable. We had a wonderful experience that made a stressful move a little easier.

Jen M. 
Rating:
5.0

Customer did not leave a comment.

GARY P. 
Rating:
5.0

Awesome customer service

judith C. 
Rating:
5.0

Customer did not leave a comment.

donna C. 
Rating:
5.0

Customer did not leave a comment.

Cilfton G. 
Rating:
5.0

Great folks!!!!!!

brooks W. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
5.0

Customer did not leave a comment.

BRENDA P. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

The people there could not have been nicer!!

Carl F. 
Rating:
5.0

Very nice and helpful personnel.

Suzette J. 
Rating:
4.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

Owner was very helpful and accommodating!

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
4.0

Customer did not leave a comment.

Greg A. 
Rating:
5.0

Customer did not leave a comment.

Bryan G. 
Rating:
5.0

Great Customer Service from Jason!

Joe C. 
Rating:
5.0

Customer did not leave a comment.

stephn H. 
Rating:
5.0

Customer did not leave a comment.

jeff B. 
Rating:
5.0

Good folks.

butch A. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Well oiled operation...excellent efficiency Had no idea moving could be so stressLESS

EDWARD S. 
Rating:
4.0

The service was great the actual truck was falling apart!

JEREMY A. 
Rating:
5.0

Customer did not leave a comment.

HELAN B. 
Rating:
5.0

Customer did not leave a comment.

Jeramie S. 
Rating:
5.0

None

shawn N. 
Rating:
5.0

Have more 20ft. trucks available great size

bob R. 
Rating:
5.0

Customer did not leave a comment.

susie C. 
Rating:
4.0

Customer did not leave a comment.

Derrell S. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
4.0

Customer did not leave a comment.

Walter S. 
Rating:
3.0

Get pickup truck and trailors for rent up there instead of just box truxks

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Customer did not leave a comment.

Teresa S. 
Rating:
5.0

Customer did not leave a comment.

keith P. 
Rating:
5.0

Customer did not leave a comment.

TONY C. 
Rating:
4.0

Customer did not leave a comment.

carolyn S. 
Rating:
5.0

Very customer friendly.

george B. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

larry W. 
Rating:
5.0

Customer did not leave a comment.

TYLER M. 
Rating:
4.0

Make sure the truck is ready. It had to be jumped off when I picked it up and 2 times when I was renting it.

JOE K. 
Rating:
5.0

THE ACE HARDWARE PERSONAL WERE EXCELLENT WITH ALL THE HELP I NEEDED ABOUT THE UHAUL. I HAVE USED RYDER BEFORE I WILL ALWAYS USE UHAUL FROM NOW ON.

CHERYL T. 
Rating:
5.0

Customer did not leave a comment.

CODY N. 
Rating:
4.0

I rented a truck for my father stuff that passed away. And they put insurance on it and I didn't want the insurance.and now I can't get it removed.

ROBERT H. 
Rating:
5.0

We had reserved a 26 ft truck. At the last minute was told they did not have one. We got it worked out but was really nervous about the last minute situation.

RALPH W. 
Rating:
5.0

The AC fan works on full blast or off. The selector switch does not work in all positions. The truck is not very fuel efficient and the efficiency gauge does not work.

STEVE P. 
Rating:
5.0

nothing the people there was great and the truck ran great

JOYCE Y. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN E. 
Rating:
4.0

Customer did not leave a comment.

KELLEEN W. 
Rating:
5.0

Customer did not leave a comment.

MARY ANN M. 
Rating:
5.0

New to U-Haul and learning. Very friendly and helpful

Stephan M. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Ronnie was thorough and patient. Great expierence.

STEPHANIE M. 
Rating:
2.0

Location was 30 miles away from where I requested to pickup. The guys at the pickup location did not know how to use the checkout website and took 30 min to check out. No taillights on the trailer whatsoever (yes a good connection) because bulbs worked after I fixed them when State Police pulled me over with no taillights. Had the rental approx 7 hrs and was double charged because once again no one at the location knew how to operate the site. Called back and they tried to fix. Overall terrible experience.

BRENT L. 
Rating:
1.0

Went to this location for uhaul pick-up got the truck but on inspection there wasn't a utility dolly he said he didn't have one however ,he called another store and they informed him that they have one when we got there they didn't have a utility dolly I explain to her that I just got off the phone with uhaul customer service and was told that there is one such dolly at PAUL'S on highway 69 .She offered to call just to save us time and was told that they had one that they were holding for a customer she ask the name of the person and was told that it was for someone with the last name hibbert (which is my last name) however, upon arriving we were told that they didn't have one because the one they had was on a truck and the truck and the dolly is a complete package .I am a very unhappy customer at this time as I did this on line to eliminate time and hassle but, I might as well gone into one of these stores and did it on a person to person basis .Then as if running around one of your customer service rep caught herself giving me attitude if I was being rude to her I could understand but I wasn't I was just frustrated at being given the run- around my god I had to travel 7 miles to get the truck then travel another 6miles to get a dolly that wasn't there then being ask to travel another 45 minutes to Gadsden? come on people y'all need to step your game up every truck Should come with a dolly .So I'm hereby asking for my satisfaction guarantee refund because this is just a load of crap.

HOLLEY H. 
Rating:
3.0

Customer did not leave a comment.

TABITHA H. 
Rating:
3.0

I had to call the district manager to contact the local U-Haul as he wasn't in the office all morning.

LARRY C. 
Rating:
4.0

The truck had a really bad shimmey at 55 mph and made for a very long trip to Phoenix.

No reviews have been submitted for this location.

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