Customer Reviews for Carns Equipment LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Carns Equipment LLC

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Daniel B. on

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Peter S. on

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No problems. Everything went smoothly.

Jerry S. on

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Ricky T. on

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Matthew M. on

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We dropped it off at 330 am and received a call it was all good l, great location

Paul B. on

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Kirby H. on

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Patrick R. on

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Beth S. on

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The guy that waited on me heard that I did not get the furniture covers from the other location as promised, so he called the 800 # to advise, was to get a $50 credit because location closed an hour before we got there. have not seen that amount credited yet to my credit card. Very inconvenient to have to go back the next day to get the covers.

TRACEY C. on

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The support from Carns Equipment staff was very good. I did however have very poor experience with the mobile app process and electronic system on pick up day. The app did not work. Throughout the day I updated my email address and credit card information no less than 4 times with various customer service or traffic staff which never saved on the system. The app never checked me out and not realizing how the system worked, we left with th truck not being checked out. Then to my horror in trying to fix checkout, with a very helpful western PA region staff, had the stress of my credit card being declined. This was not an error on my part but my electronic record reverting back to information from a rental over a year ago. 4 times I updated my address, email and in 2 times my cc info before this was resolved. The people were helpful, but on a moving day, in bad weather it was added stress.

Debra S. on

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Kim H. on

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I loved this place and they was All fantastic in helping us out

tom F. on

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tom F. on

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Sylvia C. on

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MIRANDA M. on

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Leo K. on

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Edward R. on

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Ann O. on

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not Thrilled about having to go to a further away location to pick up a truck rather than from one of the the two local re two facilities. Also didn’t really like the inconvenience of having to return rented truck to original place of pick up. Move Ended up costing about $40 more than budgeted for.

danielle P. on

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ron S. on

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Melissa H. on

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Clean the back of the truck out. Found 2 big pieces of glass in it. The $1 per mile is rediculous.

don T. on

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They came to my rescue since the one in Punxsutawney didn’t make my reservation right away and then made it for the wrong day. I found out the day before we needed to pick up. The U-Haul reservation system needs OVER- hauled. The woman at Carns Equipment was no nice it helped make it worth the 1 hr. drive to get there.

betty R. on

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Nothing I will never use this location again I got ripped off money...

john B. on

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Good vendor experience, but ... tow dolly ramps damaged underside of Miata while driving, not happy. Long non retractable ramps combined with low car height caused contact under rough road conditions. Retractable ramps would have prevented this.

denise C. on

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The staff was very friendly and helpful! The price was unbeatable! I will definitely be a return customer and I will tell all of my friends! 5 stars for sure!

Lisa W. on

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Mike M. on

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donna J. on

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They didn't have the utility dolly I requested

Dana C. on

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james S. on

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Steven C. on

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I made a reservation, a week in advance, at Carns equipment, in Clearfield Pa.for a U-Haul truck. When I went to get the truck, I was told it was no longer available, it had been given to another customer. This was done by someone at U-Haul, not Carns Equipment. I don't understand why you didn't honor my reservation? what the purpose of a reservation? Is this normal company policy? I have been a U-Haul customer since 1991, the next time I need a moving truck, I will check with other companies!

Christina R. on

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