Customer Reviews for Carolina Ave 76

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Carolina Ave 76

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James R. on

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JOHNATHAN B. on

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Occasional usr from this location. Always has the most equipment to choose from in Washington, NC. Big lot easy on and off. Always get fast service.

LARRY M. on

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Staff there are very friendly and helpful, location is easy in/out. No complaints.

Kelly K. on

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Rebecca H. on

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Saiid D. on

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Friendly folks, easy in and easy out. A great experience.

DON H. on

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Julia H. on

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Mikel P. on

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Friendly

dave H. on

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Easy drop point

Duane W. on

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The young lady at desk was very nice and pleasant.

Michael W. on

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When using the mobile app a receipt emailed would be nice

Penny P. on

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Brandon W. on

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Lee P. on

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Nice helpful folks.

Cameron M. on

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Jeff F. on

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This is my local U-Haul place. Love it!

Tamara C. on

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Staff is rude and believes they can treat customers any type of way depending on the kind of day they are having.

Gary C. on

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Ernest R. on

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Make sure the inside is swept out and not greasy/oily.

Bobby S. on

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Neil K. on

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Great group of people. Very helpful and efficient. I will use them again.

sandra D. on

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Maybe have a better handle on drop off points. The truck ran like a top, no problems at all.

Leesa E. on

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ELIZABETH M P. on

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It's great ...just carry on!!??

Warren D. on

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Got me in and out quickly.

Sandy P. on

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Easy process. Will be getting another trailer in the future.

Kenny N. on

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WILLIAM K. on

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Scott A. on

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Sallie G. on

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Extremely nice manager/owner.

DANNY B. on

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Bruce B. on

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The drop off location that I originally picked did not show up when I picked up the trailer. The drop off address that u-haul gave me does not exist. There was a mixup on your end. Please fix it.

Donald S. on

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The gentleman handling the return black Male had outstanding customer service skills. He was very warm and welcoming and extremely personable. They are lucky to have him.

Jeff F. on

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Process was flawless. Equipment worked perfectly. Chris at Carolina Avenue 76 was awesome. Thank you Thank you.

Neil W. on

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ZENA C. on

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Christina R. on

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Michael T. on

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Great experience, excellent service.

lakesha D. on

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fran B. on

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Loren L. on

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GREGORY P. on

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The passenger side door window was broken and the glass in the u-hale was not clean up before we got it and I cut my hand when I shut the door because there was glass in the door handle. it was not a safe rental truck but we made it. I will say they need to clean the vehicle when they have glass inside the cab of the u-haul.

James P. on

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Javon S. on

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sharon L. on

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Will D. on

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Scott W. on

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KENNETH H. on

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John M. on

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Ross S. on

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Malcolm S. on

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CALVIN B. on

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Chris the manager as well as his one if service technicians. Service was excellent+

Sandy H. on

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Delores P. on

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The owner was very nice and had me checked out in no time.

Michael C. on

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Don’t over charge for gas when all gas stations were out of gas because of the expected hurricane. I was charged $4.25 a gallon for 7.5 gallons when the going price was $2.53 per gallon. Any time I have rented a truck from you I have refueled. I rented this truck to purchase plywood for my windows because of hurricane Florence. I won’t be renting from you again unless I get an adjustment, I only rented it for an hour.

Brian K. on

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Frank S. on

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Colette S. on

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Would be nice to have smoother-riding vehicles for the 10' trucks. We felt every bump on the roads we traveled and hitting pot holes sounds like the back of the truck is going to fly off. Other than that, the service was great and friendly, the back of the truck was somewhat clean, and the price was very good.

National Spinnin M. on

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James S. on

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I was told that UHaul employees would hook up the trailer. I was told to hook it up myself, the signal lights did not work. Picked it up at 1:45 PM. When I returned the trailer, I told them the signal lights did not work. I asked them if they wanted to look over the trailer, was told they trusted me. Returned it at 8:30 AM. Then I was billed an additional $29.91 for Insurance and Daily Rental on top of the $59.83 I paid on Saturday, went I picked up the trailer. I called the location to question the additional bill and he gave me the (800) 478-3564 number.

Todd B. on

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Eldon K. on

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Katherine W. on

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Excellent in EVERY WAY. I see no need for improvement at all. The equipment was there and ALL the personnel were friendly and ready to help in any way possible to make the transaction smooth. The original pick up location was changed due to unexpected reasons which caused them to have to close for the day. the new location picked up my reservation and made sure everything went smoothly. Thank you all so much.

Tracy W. on

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Carolina Ave 76 is simply a greasy-type service station with plenty of cars all around in various states of disrepair that also happens to rent UHaul equipment. Every time I've dropped off equipment at this location, the person helping me was courteous and efficient with their UHaul business.

Gregory J. on

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chaos! I had registered on line with my phone. It took far to much time for the person to process the order. When he finished he gave me the key and said the truck out there on the lot. If you need help with the trailer come get us. The truck had an old jacket on the floor and a pitcher for water. . The inside was dirty. In the back of the truck was a dolly and four furniture pads that I didn't order. very poor service. I would never ever go there again!!!!

Paul W. on

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jessie J. on

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CLAUDE P. on

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Natasha W. on

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kathy C. on

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Great service.

Janet R. on

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Nothing to add for this location. Very helpful and friendly service.

vick K. on

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Corene M. on

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Not sure,but something need to happen all over

Walter S. on

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John E. on

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Pedro P. on

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Cheri B. on

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Charged me for 12 blankets when only 3 were in the truck. Thanks

Tim F. on

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MIKE W. on

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It's a small, local run shop where the staff is friendly and they will try their best to take care of you needs. I'd use them again.

Gregory W. on

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For a first-time renter, it was easy. On a busy Saturday morning they were courteous and helpful in locating the trailer I reserved.

Victoria E. on

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Bob S. on

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Wendy A. on

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james A. on

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Computer problems

curtis L. on

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Dick D. on

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Jermy L. on

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Our online reservation was cancelled for unknown reasons. We have contacted uhaul directly about that issue and others related to another rental. The Carolina Ave 76 location was able to help us on the spot and rent us the needed truck. They were very helpful and friendly at this location.

Tracy W. on

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Good people!

Melton B. on

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Sherry M. on

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Scott H. on

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maddy P. on

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Chris was amazing to work it. His customer service skills are excellent. Highly recommend this location. Small but professional.

John N. on

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FRED A. on

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Chris and his staff are awesome friendly bunch of guys! I would trust them with all my business.

William M. on

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ladonna H. on

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Tracy W. on

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MOSES M. on

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Place order online if you are in a hurry. Same price, but makes for a quicker pickup.