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Benjamin D
Customer Reviews for Carolina Avenue 76 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer needed swept before placing things in it. That was not a big deal. What occur during pulling the trailer, it started raining and water entered inside the trailer which created a lot of boxes getting real wet and inside the boxes getting messed up. I told UHaul about it and they took 100% responsibility.
Michael ARepresentative did a great job and very personable. Facility was an old mechanics shop and lot where vehicles stored was not well laid out. Smaller congested space with too many vehicles in a small space.
Philip RI've brought 3 trucks into 710 carolina Ave washington nc. Chris and his staff go above and beyond for their customers!! Always a wonderful experience to go there! Make sure to recognize them for their excellent service! Thank you Sharon
SHARON NChris the owner is a very professional caring and focused. Highly recommend!
ELLSWORTH WConvenient to access
Allen FI’ve used these folks 3 times. Good people.
Robert WStore owner always does a good job with anytime I have rented U-Haul from him. Will definitely use again in future.
Johnathan LContinue with the excellent customer service.
Jacqueline CVery friendly folks working at this location.
Terry WDrop off was fast, staff very friendly and helpful.
LEESA EThe personnel at the Washington pickup location were very helpful and friendly. They ensured that everything was right before we left the site. 5 Star Service
Mark TOnce again the EZ return on the app failed. Just the kind of hassle one wants to deal with after a day of driving and moving. Frustrating waiting 5 minute for a page to load and it never does, plus the concern they are going to charge you extra because you didn't use the app to make a return.
George SLocation was VERY busy but staff was polite , friendly and helpful. I have used this location before and will use it again.
Roger MThis is a great place to pick up u haul equipment.
CHRIS SThis location was excellent and saved the day for me after the first dealer that the rental was booked through by Uhaul said they were no longer a Uhaul dealer and stopped answering their phone. I have already planned to rent another trailer from Carolina Avenue 76 LLC for this week too. Each time I have rented from them they have done a great job. Friendly, courteous, quick, and try their best to help.
James HOwner was extremely professional and upon telling him what I needed to move he knew exactly which uhaul I needed
damian mMake sure that the tires are in goid condition
Sonya BI would like a call back for this rental. I just checked my credit card and I was charged three times for the rental. On 5/20 I was charged $112.07, on 5/23 I was charged $126.35 and on 5/24 $126.35
Everett DUpon returning the uhaul, the man I spoke with said it needed to be at 1/2 a tank but when I first got the uhaul the man I spoke with said make sure the gas level is back where it originally was when u got in, which I did. When returning it the man was very rude and said that all his people were trained professionals and that someone checked the truck before it was given to me. I can 100% testify in court that no one went out and checked that truck along with 2 other witnesses with me who can verify. Also the man who rented it out to me said they would be closed on Sunday and to just turn it in Monday morning which I did, and then the man who I turned the uhaul into charged me an additional $200 , said that was for gas and the extra day I had the truck. I'd like this matter taken care of . It was the worst experience I have ever had.
Amanda BNothing! It was excellent @
Tim MGreatest business owner Chris very professional
Duane WCJ was Great!
Stan RGood and nice service
Ari WFast service, Great Staff, and quick on returns.
ed cNot only were they not any help, but they failed to process the unit back in on Saturday when I dropped it off…. Didn’t get a credit for turning it it two days early…. Instead I got a call from the corporate folks on the following Tuesday asking when I was going to turn in the trailer…
Charles HCustomer service was excellent. In and out in less than 15 minutes.
Joyce OSpeedometer must be off only went 30 miles and truck was parked the rest of the time but was charged for more. Very disappointed.
Kimberly BEverything was fine. Easy pickup and drop off in my town. Big selection at this location.
RANDELL PShow the customer details about the vehicle. I had to go to get details about the truck.
Phyllis MFriendly Staff ⭐⭐⭐⭐⭐
John CEverything was great!
David JVery efficient and professional. Easy drop off parking. Great staff.
Hannah KAlways top notched when I rent from this business.
Anderson WGreat friendly customer service.
Mark NMost friendly business in town.
CARL PExcellent service
MARYLIN BThank you for being so easy and professional
Jennifer BHad homeless people sleeping in the back of it and I had to return it to get rid of the stuff and then take it back the the house I was moving
Adrian BThe furniture pads were full of dirt and dust and the truck cabin needed vacuuming.
Stacey WThe right mirror was loose and I wasn't able to fix it. It was really difficult to drive without tat mirror.
Oscar RNothing. Keep it the same
Markevia EExcellent customer service
Grover S