Customer did not leave a comment.Zabrina A.
Customer Reviews for Carolina Avenue 76 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Charles M.
Make sure the vehicles are in the condition neededAmber S.
Customer did not leave a comment.Jeffrey E.
Friendly owners, great service !!WILLIAM B.
Customer did not leave a comment.Latoya A.
Customer did not leave a comment.Linda G.
Customer did not leave a comment.PETER K.
Customer did not leave a comment.William C.
Customer did not leave a comment.Frances W.
This was a disaster. When I arrived at my assigned location, I was told that the location was no longer a U-Haul dealer. At least the office worker directed me to the Carolina Ave 76 location. Took me 45 minutes for the personnel there to find me in the system (I had printed my documents fortunately). I appreciate their efforts, but I was frustrated by the botched work at the corporate/online location.David H.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.GARY D.
Our truck was missing a dolleyJanee W.
There were roaches in the cab of the van. It was awful. If I get an infestation, I'll be contacting youStephanie L.
The location is very congested and some of the works are rude.JOHN W.
good location, helpful staffCharles M.
Carolina Ave 76 is convenient location with a friendly and helpful staffCHARLES M.
Excellent all the way.HENRY C.
Good location for UHaul pickup and return, great staff, very helpfulCharles M.
Customer did not leave a comment.STACEY B.
Brooke was super helpful and provided excellent customer service.ROBERT B.
Customer did not leave a comment.BRIAN R.
Customer did not leave a comment.Ashley B.
Notify customer if something was left in van by accidentJEANNE J.
Customer did not leave a comment.Thomas S.
Below is the excerpt of the auto-confirmation email I received from UHC OF RALEIGH Regional Traffic Office: 'We have a 15' Moving Van reserved for you and guaranteed Monday, 5/17/2021 at 10:15 AM.' We drove 35 miles to pickup the truck and the truck was not available. The local dealer said that this happens often. The local dealer quickly secure the truck for us from another local dealer. We were very grateful that the local dealers were so helpful. But, we were on the time constraint to deliver the furnitures where there will be several people available to help us unload. We were 1.5 hour late and only 2 elderly ladies left to help us unload.... The scheduling manager need to confirm with the local dealer on the physical availability of the rental truck for the pickup time. If the truck is not physically available but the return is scheduled prior to the pickup time, then, inform customer that the truck may not be there. Also, the local dealer could be closed that the customer cannot call to confirm prior to the pickup date/time.MICHAEL L.
Customer did not leave a comment.Mary H.
Customer did not leave a comment.Nicholas P.
Customer did not leave a comment.DAVID M.
The staff was super friendly and helpful and I felt like I was appreciated!Linda W.
Customer did not leave a comment.Steve L.
Customer did not leave a comment.RONALD M.
They were great about getting me in the van, explaining the charges, and very courteous upon my returning the van. Great customer service!JENNIFER M.
Continue to be courteousRUTH B.
Customer did not leave a comment.BRIAN S.
The last two times I rented a U-haul I turned them in early and still had to pay late fees.TODD B.
Customer did not leave a comment.David W.
Service and people are this location are great. Will rent Uhaul from this location again.JAMES M.
Trouble with signing on remote. Using alternate phone numbers but not letting you know that they needed to be called before you can rent van. Had to go into gas station and a girl,working there had to callTracy B.
Nothing else you can do , everything was fineVENETRA W.
Truck smelled like cigarette smoke. The assistant was very nice. However the drop box for the key was too small to hold the key. I have to return it when they re open.Stacey W.
Back of truck was dirty. The trailer tire had a hole that had to be plugged. Despite this, the staff was excellent and efficient!Robert H.
Customer did not leave a comment.KENNETH H.
Customer did not leave a comment.JAMES H.
Very friendlyKaren F.
Everything was exceptional!Ebonia L.
Customer did not leave a comment.Mitchel N.
Excellent all the way.Henry C.
Great experience at this location. Won't go to another location in the Washington area.JOHN K.
Customer did not leave a comment.DAVID S.
Very polite and fast uhual dealer. I would recommend anyone to come here and rent from them. One of the quickest uhual dealers I've been at!Joseph C.
Customer did not leave a comment.Henry M.
Just before packing the truck, noticed a gas smell. Had to exchange it for a different vehicle. Also, local 2 dealers were not able to provide the number of blankets I requested, or an appliance hand truck. Rep was personable - I was not as much. Things got taken care of eventually.david S.
Customer did not leave a comment.CALVIN B.
Customer did not leave a comment.Guy B.
I made this so easy for me.Michael P.
Customer did not leave a comment.Henry K.
Easy, no hassle pick up.Michael W.
Customer did not leave a comment.Mark H.
great place!! I have rented from them before and will again when necessary!!kathleen C.
Very satidfied!Jacqueline S.
Customer did not leave a comment.CHRISTOPHER C.
Great service. Nice people. Definitely would recommend.GEORGE R.
Customer did not leave a comment.Kaila B.
Was fast and friendly. Very personal people. I will use them again.DEBORAH R.
Customer did not leave a comment.Lowell D.
They do a fantastic job, excellent customer service. They rented me the appropriate trailer for my needs. Kindly went over all I needed to know, hooked up the trailer and off I wentKevin M.
Customer did not leave a comment.JAMES C.
Maybe a water cooler in the lobby?Michelle R.
Convenient location and the rental equipment worked well for us.Christian S.
Customer did not leave a comment.GERALD N.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.DAVID E.
Customer did not leave a comment.SUNNIE H.
Looks matter to a prospective customer. The young lady I dealt with speaks volumes about Uhaul the appearance not so much.george S.
Customer did not leave a comment.James C.
No problemsWilliam W.
Even when busy. Try to finish one thing at a timeAndy R.
Customer did not leave a comment.Jack M.
Customer did not leave a comment.e quessha W.
Windsheild wiper blades were falling apart. Glad I didn't run into a rain shower, from Washington to Georgia.James M.
The location was closed due to covid-19 hours so we used the app to drop off - very easy.Joseph P.
Good customer service. They could give some lessons to the guy I interacted with at Pick Up.Daniel M.
Very easy and accommodating team and great location.Ronald R.
Hire or train clerk. She sent us home to reserve online. Which was very frustrating. I am a senior widow..I do things the old fashioned way, in person.Aaron K.
Customer did not leave a comment.Eric B.
Professional and friendly customer service. Would highly recommend this place and Uhaul!!Elizabeth S.
Customer did not leave a comment.CHRIST P.
Customer did not leave a comment.Rebecca C.
Customer did not leave a comment.Pamela D.
Customer did not leave a comment.Justin M.
Customer did not leave a comment.James R.
Occasional usr from this location. Always has the most equipment to choose from in Washington, NC. Big lot easy on and off. Always get fast service.JOHNATHAN B.
Staff there are very friendly and helpful, location is easy in/out. No complaints.LARRY M.
Customer did not leave a comment.Kelly K.
Customer did not leave a comment.Rebecca H.
Friendly folks, easy in and easy out. A great experience.Saiid D.