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Pamela H
Customer Reviews for Carolina Avenue 76 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They people there are very professional and helpfull.
TRACY PNice people
MARIA SThe quick connect is a marked improvement over the old design.
LESLIE TFriendly people.
George GGreat and friendly people.
George GTrailer need a jack to lift it up. It's very heavy for 1 person to do. Needs to come with spare tire.
tracey pVery good 👍
Mildred TFast and easy.
BRYAN DThe process is disconnected and very vending machine. The prices are too high for this area. There is little to no consideration for rural areas. I will not be using you again.
will cThe employee who checked me out was friendly and engaging. When he realized I had to pay for extra miles, he was very empathetic. Overall, he made it a great experience.
MARCUS CI have no complaints. Everything went smooth and well organized. It was a pleasure doing business with them
CLARENCE TChris and the entire staff at Carolina 76 are wonderful, very efficient, friendly and more than happy to ensure customer is above and beyond anyone's expectation! I would highly recommend this location and Chris, the manger without any reservation!
Courtney CThere are only 2 lights on this tow dolly and one wasn't working( no brake light, no signal light. Also, the employee had such a difficult time to find my reservation and when he did the time was 3 hrs ahead of my set time. We reserved the equipment on line and wanted to pick it up at 2:30 pm. He was very confused to say the least.
Yavuz DEverything was good and they also help me out because my car didn’t have the right equipment to pull the trailer they allowed me to use there they were very friendly that also made the rental much relaxing for my task I had ahead of me thank you so very much
Mona PShe on the other hand was great
PRISCILLA YThe person that assisted me was very courteous and helpful
Kathleen SI never got the appliance dolly that I ordered. It was Thanksgiving day and no one was around to get it from. There was a small hand cart that I used but it set me back getting moved because I had to hire help to move my appliances because as a female I couldn't do it without the appliance dolly.
Stacey WThe truck was full of roaches. I had to spend nearly $200 doing laundry and fumigating
Kimberly GNo need for improvement. Process was quick and easy.
Btittany TChris was very nice, no problems....
Gary TCab and truck box were dirty. Dried mud in the cab and the truck box in need of a good sweeping Staff on site was GREAT!
DANIEL CThis place is always so accommodating and friendly. I am always a repeat customer.
Betsy KWe rented a tow dolly and the straps on one side were way too short ànd the fender was loose on the same side.
OSCAR BI was told to purchase more miles adding 50$ on to my bill when I told him I may be just a few miles give or take . I am a single mom of three and struggle to make ends meet financially. He told me the mileage not used would not be billed. The hold would be for 200, and I would only be charged for what I used. I was charged for the whole 200, and not happy about being mislead or messing with my finances.
Dana PMake it more easier to access and hook up.
bryant cDropped off Uhaul after hours, no interaction with staff
Aaron MService was excellent! They are always friendly and always willing to help with their services.
Betsy KNothing to improve, people were very friendly and speedy in accommodation for all my needs
Edgar bStay dependable, trustworthy, and courtesy to your customers.
TROY MChrissy went above the service we needed . Asked for special request and went and took care of us with TLC and we both appreciated that. Would definitely recommend and thank you Mr Chrissy… The Lostracco
Lesley LThey are the nicest people to work with, very polite pleasant and always ready to do whatever they can, they offer water and a nice place to wait if you have to, they work fast. Great atmosphere!! I recommend them all the time 😊
Katrina CI had a wonderful experience with the Pick-up location and drop off location.
SUSAN HCarolina Ave did a GREAT job. The first truck had a battery/charging issue. The switched it out for a different truck quickly.U-haul did a crap job charging my pickup location several times. Made me go out of my way to get a truck that didn't work out to find out one (actually 3) were available less than 10 minutes from my house. I was told I'd get a free day...I did not and was charged for it. My original reservation was for $170...I paid almost $300.
Michael RI did not receive the blankets that I paid for. Return process was complicated and app did not work well.
Richard PAir conditioning was great. Overall it was a great driving unit
Robert WThese people go out of their way to make rental easy and efficient at Carolina 76. I live in Bath, drive right by other U-Haul rental locations to go there. Distance to their location is 37 miles, one way, from my home. I have rented trailers and trucks from them over the 20 years we have lived in NC
JONATHAN BGREAT and quick service. VERY friendly staff. HIGHLY recommended INDEED!!!
eric gNo one was there. I used the key drop box.
James HWe know this location and typically, it runs smooth. Saturday was different as the owner was not there so it was a little disorganized.
Shannon HDropped off after hours, but the location was easy to find and seemed safe.
Tammy BI had excellent customer service from U-Haul. There was a problem with my pick-up at another location and they immediately made a change that worked and were excellent and acknowledging and making allowances based on the snafu. Highly recommend them based on the equipment, this pick-up location, and their excellent and responsive customer service.
Henry PSuper friendly and honest. I would definitely go there again.
john lThe trailer needed swept before placing things in it. That was not a big deal. What occur during pulling the trailer, it started raining and water entered inside the trailer which created a lot of boxes getting real wet and inside the boxes getting messed up. I told UHaul about it and they took 100% responsibility.
Michael ARepresentative did a great job and very personable. Facility was an old mechanics shop and lot where vehicles stored was not well laid out. Smaller congested space with too many vehicles in a small space.
Philip RI've brought 3 trucks into 710 carolina Ave washington nc. Chris and his staff go above and beyond for their customers!! Always a wonderful experience to go there! Make sure to recognize them for their excellent service! Thank you Sharon
SHARON NChris the owner is a very professional caring and focused. Highly recommend!
ELLSWORTH WConvenient to access
Allen FI’ve used these folks 3 times. Good people.
Robert WStore owner always does a good job with anytime I have rented U-Haul from him. Will definitely use again in future.
Johnathan LContinue with the excellent customer service.
Jacqueline CVery friendly folks working at this location.
Terry WDrop off was fast, staff very friendly and helpful.
LEESA EThe personnel at the Washington pickup location were very helpful and friendly. They ensured that everything was right before we left the site. 5 Star Service
Mark TOnce again the EZ return on the app failed. Just the kind of hassle one wants to deal with after a day of driving and moving. Frustrating waiting 5 minute for a page to load and it never does, plus the concern they are going to charge you extra because you didn't use the app to make a return.
George SLocation was VERY busy but staff was polite , friendly and helpful. I have used this location before and will use it again.
Roger M