Only thing that wasn't excellent was the app. Particularly the driver's license scanning
Travis D
Customer Reviews for Carpenter Brothers Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I paid for pads which were not in the truck. I was still charged for these pads
Benjamin WAll the requirements of my moving using U-Haul was extremely satisfactory. The truck was ready as per reservation. The staff is very friendly stating he was willing to help as needed. He explained the process. Everything went very well.
Valerie OYour app had issues doing the remote pick up and drop off. After 5x I was able to get the pick up photos to load. The drop off portion never would submit. I followed up with the drop off location the next day to ensure they had recorded my return
Lisa Sit was good, the return experience was super quick.
GUANG YNeeded washer fluid. Great location to rent the equipment. Store manager was great to work with. David Chappel
DAVID RExcellent support available for demonstrating the ramp and deciphering quirks about the car. $120 more than quoted, receipt not available at time of quote, hold charged to card, different card refunded, promissory note sent, hard to reach a Uhaul representative who can explain.
PATRICE JI think I had an older truck, no camera for backing up, but otherwise great. thanks
WILLIAM BI am unhappy that I was charged a $15 safe move fee. I asked ahead if there were any additional charges and was told no. I do have insurance and would have opted out if I had actually known this was an option. I feel this was an illegal added charge without my consent.
THEODORE SI like the suggested amount of fuel on the contract to ensure we can refuel.
KEVIN JNothing, service was great and the truck ran well and was clean. I am not used to driving big trucks but felt comfortable and felt the cost was very reasonable.
CLARICE EFriendly store. Easy Transaction. Thank you
Fritz CWe were supposed to pick up using online but couldn't get birthday to input properly. It kept putting bith year to 2025, so we had to go in. We were supposed to have an appliance dolly in truck but it wasn't there. We forgot to check
DAVID SImplement tap to pay in addition to card swipe
BRUCE HUhaul changed my return location without consulting with me. I showed up at the location on my contract, was told they did not have me in their schedule and I’d be charged if I left it there. So I drove to the location Uhaul changed it to and personnel at that location were worthless. I wound up unhitching the 12 foot cargo trailer myself. At 66 years old I thought dumping the task on me was bullshit. I will never rent from Uhaul again and will let my friends and relatives know what a shitty company you are.
TOBIN JThe truck inside was dirty and had to be swept out before putting anything inside it.
Kim SIt took me too much time waiting my driver info to get approved
Kunxi LNo problems. Pick up and drop off easy.
Richard WMore truck choices for vacation.
Lida NI picked the truck up by myself out of the working time. But, the truck's left turn indicator is not work. That could lead a unsafe driving experience. So, I hope your company can provide good condition trucks for the customers. Thank you!
jundong wThe person who rang me up was very rude boarding covert exclusion!!! Determined not to use this dealer in future.
Vera MConvenience and reasonable
Hamid RThe entire trip was well organized and super efficient. I will definitely use again
Patricia DNone
CHARLES BStop false charging for damage
Zhuocheng SGreat customer device. Highly recommend this location!
Bruce LThey were great!!! Efficient, polite, and kind. Thank you!
Vera MVery easy process. I reserved the uhaul online, and then went in and confirmed all of the information with the employee at Carpenter Bros. The entire process took less than 10 minutes once I arrived. Painless and easy!
Lindsey EExcellent
JIM SSlow process and charge on gas for no reason
Chuan HVehicle: FORD truck, 15' , with Arizona license plate AD66636. It was clean enough, but not well maintained. 1) Engine dip stick was 1 quart under the add mark(!!!) which could wreck the engine. The renting agency (Carpenter Bros. Hardware, Ann Arbor, MI) graciously added 1 quart of 10W-30. The tires were all good. 2) Vehicle had 160 K on it. Ignition key lock in the steering column is extremely worn. I had repeated trouble getting it to complete the circuit in order to start the engine. I used to work for GM and understand motor vehicles. Once started it ran strong and good. However, the vehicle is rapidly headed to a "No Start" break down. This will be much more expensive for U-Haul to deal with than having a dealership replace a worn key ignition lock mechanism. Replace ASAP. 3) The steering had more than 2" of free play which is the maximum normally allowed. The various steering components are too worn and loose. The district U-Haul maintenance folks are either understaffed or underfunded or both. 4) It was hard to see at night because the headlight outer lenses are so abraded from road grit. This can be corrected with either new outer plastic lenses or via a polishing kit (mounts on electric drill) from an auto parts store that can clear the existing lenses (takes about 20 minutes each side). 5) The brake pedal went too low and if the driver isn't careful with the foot, the driver will start also push on the throttle while the brake pedal goes very low. It happened to me. Scary. 6) The rental agency tried to do all they could. and were a good and professional group. The area is by a supermarket and is reasonably safe. U-Haul should keep that rental agency and location. 7) U-Haul must support their maintenance crews. 8) Feel free to contact me: shahrsoldier1@aol.com
Sven HCarpenter Brothers is great. Very helpful.
Kevin BMy reservation was switched to this location at the last minute by U-Haul and while this location handled the transaction well, I had already pre-paid for moving materials, but I was told that I had to go to the original location (4 miles away) to pick up the materials. I didn't have time to waste doing that, so I just purchased them again here and called U-Haul later to request a refund from the previous order. Not good customer service in my opinion, and that took my rating from excellent to above average. I still haven't received notice of the refund from AMEX.
ROBERT SNothing. I appreciated meeting a U-Haul representative who was pleasant and professional.
Richard HTruck smelled like pot. Staff was helpful and fast to get us checked in and out
WALTER RCarpenter Brothers is an outstanding location to rent a Uhaul truck from. They are simply the best!
KIRK GOverall experience was great, have used U-Haul UN the past and will continue to do so,
Louis LSteering was very loose causing the vehicle to weave on the road. Transmission clunked as it downshifted while stopping the vehicle. Headlamps were yellowed with age. Exterior mirrors appeared to be either glued in position or just stuck. The vehicle is 15 years old. Retire it.
Kurt SBad service.
jinfeng bAccommodating staff. 4th time renting from this place
HOMAYUN KI did not get my rental, since no keys were left in the lock box. This experience was about as bad as it could have been.
Alexander CI returned the car 20 minutes later and they charged me 50 dollars extra. This is nonsense. Wouldn’t recommend use it again.
Shuaizhi W20 year old truck. Very poorly maintained. AC didn’t work. Breaks were terrible. Very dirty. Will Never rent from this location again.
DANIEL E