The uhaul website was down so I couldn't check in easily. I had to redo the reservation with a staff member who was very helpful but it took a while. It would have been helpful to know the dimensions of the back opening in the van.krin K.
Trailer Rental & Towing in Ann Arbor, MI at Carpenter Brothers Hardware
(U-Haul Neighborhood Dealer)
Ann Arbor, MI 48105
(Behind Plymouth Road Mall)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9:30 am - 6 pm
- Sun: 10 am - 6 pm
Special Operating Hours
- 7/4/2021: Closed
- 11/25/2021: Closed
- 12/24/2021: 10:00 am - 4:00 pm
- 12/25/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Ann Arbor, MI 48105
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 5.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
It would of been better if service was a lot quicker.JENNY PATRICIA C.
The final check process out is ridiculous. The multiple photographs of mileage, gas gauge, drop off location and whether the vehicle is clean is time consuming and unreasonable. I can't imagine Hertz doing the same with a rental vehicle. Other than that U-Haul is always professional and fair priced, thank you.JOHN LESLIE E.
Nice peopleIfeanyi M.
I reserved the van online, and called the location to confirm. Late afternoon the day before the scheduled rental, I was notified by phone that the location would be closed that day and I would need to do a mobile check-in. It proved to be not difficult, but an earlier notification of the change would have been appreciated.David F.
The employee did not tell me that I would need to take a picture of the mileage if dropping off after hours, and I returned the keys to the drop box before I checked my phone and saw that I had to do that to avoid a $20 fee. I even went back to the location to try to get everything done but there was no way to show the mileage. $20 is way too high for a fee, at least tell people to watch out for texts before dropping off after hoursSARAH ELAINE K.
Very nice lady took care of the whole return, just handed in the key and received the electronic paperwork almost immediately. A great â€˜low-contact' experience.Angela Z.
On returning the trailer to the dealer I noticed the tire was missing a 5"by12" section of tread. This is after a 700 mile trip!!!!!!!! Not sure if it was in this condition when I picked it up or it happened during the trip..........I'll know better next time!!!!!! Not happy!!!!!!!!!!!!!!!!!!JAMES W.
Very friendly and respectful staff, they are greatBRIAN ALAN S.
Very helpful customer service at the pick up location. Easy in/out.COURTNEY K.
A little confusing where to go/what to do when returning the rental trailer.Matt P.
There are a lot of steps before you get there that can be taken care of before you reach the location. The first step was to be at the location, but I had to take photos of my DL and fill out information. Could save some time with the checkout process to maybe put the location confirmation later on in the process! Otherwise, it was awesome to be able to do it all on my phone.Cybele B.
Staff forgot that they collected keys from me and called me early the next morning.RAMAN R.
It takes a time to pick up my track. You guys needed an additional check when I pick up the teach. There was no information at the reservation form.Toru M.
Andy was amazing! No complaints whatsoever. He was a great help and he knew exactly how to assist and serve customers.BYUNG H L.
The location was supposed to be closed at the time yet an employee happened to be around and still came out to help. Above and beyond the call of duty.Jessicaleeann S.
Carpntr brothers always does an excellent job Courteous staff and prompt with customer requestsBRET ALAN S.
The only frustrating part was they moved our location for pickup twice and each time it got further away from out requested pickup location.FRANCIS EDWARD W.
I had trouble getting through on the phone but once I did all went well.BRIGID ANN K.
The experience was outstanding. Andrew at the site is the best person to work with. Flexible, helpful, very nice, sense of humor, fast and efficient. The equipment (4x8 trailer) was almost new looking. Great job and we'll be back.DANIELWILLIAM M.
I had an after hour pick up and that was a great experience for me . The customer service for the self service check out was also convenient and pleasantly impressed.Moussa K.
I thought it was an easy process. Staff was friendly, courteous and my experience was great!DAVID JOEL A.
When I came to pick up the truck, the online process required me to give the phone number for an alternate contact, who they then had to call and speak w before letting me take the truck. This was very inconvenient, unexpected, and seems totally unnecessary. They already had a copy of my driver's license so this part of the process should be dropped.Elizabeth S.
We ordered moving pads, but they didn't have any to fulfill the order. Don't know how you can fix that though.David G.