Customer Reviews for Carpenter Brothers Hardware
(U-Haul Neighborhood Dealer)

1,759 reviews

2753 Plymouth Rd   Ann Arbor, MI 48105
(Behind Plymouth Road Mall)

(734) 668-1334

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9:30 am–6 pm
  • Sun: 10 am–6 pm

Services at this Location:

Contact Us

(734) 668-1334

2753 Plymouth Rd
Ann Arbor, MI 48105
(Behind Plymouth Road Mall)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9:30 am–6 pm
  • Sun: 10 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Yvette A 
Rating:
5.0

Great customer device. Highly recommend this location!

Bruce L 
Rating:
5.0

They were great!!! Efficient, polite, and kind. Thank you!

Vera M 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

Very easy process. I reserved the uhaul online, and then went in and confirmed all of the information with the employee at Carpenter Bros. The entire process took less than 10 minutes once I arrived. Painless and easy!

Lindsey E 
Rating:
5.0

Excellent

JIM S 
Rating:
2.0

Slow process and charge on gas for no reason

Chuan H 
Rating:
5.0

Customer did not leave a comment.

Christian D 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Vehicle: FORD truck, 15' , with Arizona license plate AD66636. It was clean enough, but not well maintained. 1) Engine dip stick was 1 quart under the add mark(!!!) which could wreck the engine. The renting agency (Carpenter Bros. Hardware, Ann Arbor, MI) graciously added 1 quart of 10W-30. The tires were all good. 2) Vehicle had 160 K on it. Ignition key lock in the steering column is extremely worn. I had repeated trouble getting it to complete the circuit in order to start the engine. I used to work for GM and understand motor vehicles. Once started it ran strong and good. However, the vehicle is rapidly headed to a "No Start" break down. This will be much more expensive for U-Haul to deal with than having a dealership replace a worn key ignition lock mechanism. Replace ASAP. 3) The steering had more than 2" of free play which is the maximum normally allowed. The various steering components are too worn and loose. The district U-Haul maintenance folks are either understaffed or underfunded or both. 4) It was hard to see at night because the headlight outer lenses are so abraded from road grit. This can be corrected with either new outer plastic lenses or via a polishing kit (mounts on electric drill) from an auto parts store that can clear the existing lenses (takes about 20 minutes each side). 5) The brake pedal went too low and if the driver isn't careful with the foot, the driver will start also push on the throttle while the brake pedal goes very low. It happened to me. Scary. 6) The rental agency tried to do all they could. and were a good and professional group. The area is by a supermarket and is reasonably safe. U-Haul should keep that rental agency and location. 7) U-Haul must support their maintenance crews. 8) Feel free to contact me: shahrsoldier1@aol.com

Sven H 
Rating:
5.0

Customer did not leave a comment.

Kathryn S 
Rating:
5.0

Carpenter Brothers is great. Very helpful.

Kevin B 
Rating:
4.0

Customer did not leave a comment.

TINA J 
Rating:
5.0

Customer did not leave a comment.

JAMES D 
Rating:
4.0

My reservation was switched to this location at the last minute by U-Haul and while this location handled the transaction well, I had already pre-paid for moving materials, but I was told that I had to go to the original location (4 miles away) to pick up the materials. I didn't have time to waste doing that, so I just purchased them again here and called U-Haul later to request a refund from the previous order. Not good customer service in my opinion, and that took my rating from excellent to above average. I still haven't received notice of the refund from AMEX.

ROBERT S 
Rating:
5.0

Nothing. I appreciated meeting a U-Haul representative who was pleasant and professional.

Richard H 
Rating:
5.0

Customer did not leave a comment.

Laura G 
Rating:
3.0

Truck smelled like pot. Staff was helpful and fast to get us checked in and out

WALTER R 
Rating:
5.0

Customer did not leave a comment.

Jack W 
Rating:
1.0

Customer did not leave a comment.

Gokulakrishnan J 
Rating:
1.0

Customer did not leave a comment.

Haralambos M 
Rating:
5.0

Customer did not leave a comment.

KIRK G 
Rating:
5.0

Carpenter Brothers is an outstanding location to rent a Uhaul truck from. They are simply the best!

KIRK G 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
5.0

Overall experience was great, have used U-Haul UN the past and will continue to do so,

Louis L 
Rating:
4.0

Steering was very loose causing the vehicle to weave on the road. Transmission clunked as it downshifted while stopping the vehicle. Headlamps were yellowed with age. Exterior mirrors appeared to be either glued in position or just stuck. The vehicle is 15 years old. Retire it.

Kurt S 
Rating:
1.0

Bad service.

jinfeng b 
Rating:
5.0

Accommodating staff. 4th time renting from this place

HOMAYUN K 
Rating:
5.0

Customer did not leave a comment.

Jingxian Z 
Rating:
5.0

Customer did not leave a comment.

Yang D 
Rating:
1.0

I did not get my rental, since no keys were left in the lock box. This experience was about as bad as it could have been.

Alexander C 
Rating:
5.0

Customer did not leave a comment.

PAMELA K 
Rating:
5.0

Customer did not leave a comment.

Tom M 
Rating:
5.0

Customer did not leave a comment.

Tracy W 
Rating:
5.0

Customer did not leave a comment.

Ruby M 
Rating:
5.0

Customer did not leave a comment.

Zeqing Z 
Rating:
5.0

Customer did not leave a comment.

Wanping D 
Rating:
5.0

Customer did not leave a comment.

Pavel B 
Rating:
1.0

I returned the car 20 minutes later and they charged me 50 dollars extra. This is nonsense. Wouldn’t recommend use it again.

Shuaizhi W 
Rating:
1.0

20 year old truck. Very poorly maintained. AC didn’t work. Breaks were terrible. Very dirty. Will Never rent from this location again.

DANIEL E 
Rating:
5.0

Positive experience particularly due to common courtesy and calrity from the employees - I will definitely recommend. Cathleen A

Cathleen A 
Rating:
5.0

Customer did not leave a comment.

Essameldin O 
Rating:
5.0

Friendly and communicative staff!

Anthony L 
Rating:
5.0

Customer did not leave a comment.

Kevin L 
Rating:
2.0

The gentleman who helped me wasnt rude but he wasn't nice. He handed me paperwork and a key and pointed me to the trucks. I didnt know wbich one was mine and had to go back in. The air only came out the feet and it was a 90 degree day. The truck shook badly and pulled to the left. I am so glad we were not going far. I was then disappointed that my $29.99 rental for a few hours turned into $105 plus the $25 of gas i put in totaled $130. I will definitely consider other ootions before using Uhaul in the future.

Lisa D 
Rating:
4.0

Customer did not leave a comment.

Christian D 
Rating:
5.0

Customer did not leave a comment.

steven l 
Rating:
5.0

Customer did not leave a comment.

Megan D 
Rating:
5.0

Please do some upgrading with the U-Haul online system as it is very slow and not user-friendly.

DAVID M 
Rating:
5.0

Reduce the the burden of stuff to do and sign at check out.

Kristin S 
Rating:
4.0

Prior to the rental, I specifically asked if a 10 ft. truck has a ramp. I was told that it does. When I arrived to pick up my reserved 10 ft. truck, I learned that it does not have a ramp. So I had to upgrade to a 15 footer. Overall, it was a small irritant (additional time and costs). Nevertheless, this rental location's employees need to get their truck facts straight.

roman h 
Rating:
5.0

Customer did not leave a comment.

Erin D 
Rating:
5.0

Customer did not leave a comment.

Megan D 
Rating:
5.0

Customer did not leave a comment.

Shamsheer C 
Rating:
4.0

The key wasn’t available and that caused me a lot of problems for what I had planned. Cost me extra money and I failed to manage my tasks.

Lisa J 
Rating:
5.0

Customer did not leave a comment.

Jenny L 
Rating:
5.0

Customer did not leave a comment.

Ajay K 
Rating:
5.0

Customer did not leave a comment.

Essameldin O 
Rating:
4.0

Customer did not leave a comment.

Irene G 
Rating:
5.0

Very knowledgeable and caring staff!

Constantin D 
Rating:
5.0

Customer did not leave a comment.

Constantin D 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

Customer did not leave a comment.

Geoffrey L 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

The process overall was smooth picking it up using my phone. The only bump was that I had to be "verified" and it would have been nice to have known about this prior to when I was actually picking the vehicle up so I could have had the verification step completed already. Luckily it did not take long for the verification to go through, but it had me concerned that I wasn't going to be able to pick up the vehicle at my specified time.

Kailyn J 
Rating:
5.0

Customer did not leave a comment.

Diane M 
Rating:
5.0

Customer did not leave a comment.

Pariksheet N 
Rating:
5.0

Customer did not leave a comment.

RACHEL R 
Rating:
5.0

Customer did not leave a comment.

Samantha L 
Rating:
5.0

Customer did not leave a comment.

Essameldin O 
Rating:
5.0

I reserved furniture dollies and they were not available when I checked in.

Anthony L 
Rating:
4.0

Customer did not leave a comment.

Arjun A 
Rating:
5.0

Customer did not leave a comment.

AULIA D 
Rating:
5.0

The main issue was the online return process. It doesn't work with all browsers and should really say something about that. The location was great, but the website and app were not.

Joel V 
Rating:
5.0

Customer did not leave a comment.

Susan G 
Rating:
4.0

Customer did not leave a comment.

Wang L 
Rating:
5.0

Customer did not leave a comment.

Marcia L 
Rating:
5.0

Good experience

David S 
Rating:
5.0

Customer did not leave a comment.

Ajay K 
Rating:
5.0

Customer did not leave a comment.

Jose C 
Rating:
5.0

Customer did not leave a comment.

SHERWIN N 
Rating:
4.0

Customer did not leave a comment.

STEVEN A 
Rating:
5.0

Customer did not leave a comment.

TAMARA C 
Rating:
5.0

Customer did not leave a comment.

Tugba P 
Rating:
4.0

Customer did not leave a comment.

Sanjay G 
Rating:
5.0

Great people to work with. Ease of renting and returning.

John T 
Rating:
2.0

I asked the guy if I needed to inspect after dropping off with him he said no. Now I get a receipt showing almost an 1/8 of a tank less than what it had when I parked it at drop off. Could have addressed that issue then now again for a more affordable drop off location I pay more

Sandra G 
Rating:
5.0

Customer did not leave a comment.

Debbie F 
Rating:
4.0

Customer did not leave a comment.

BARRY D 
Rating:
5.0

It was a very easy to drop off and very friendly group

ROGER F 
Rating:
5.0

We were able to drop off in the parking lot and drive away. Simpler than dropping off a rental car.

Lisa D 
Rating:
3.0

Customer did not leave a comment.

Sagnik B 
Rating:
5.0

Customer did not leave a comment.

Hannah S 
Rating:
3.0

Customer did not leave a comment.

Sagnik B 
Rating:
5.0

Carpenter Brothers staff privided efficient, friendly, knowledgable service. Thank you!

Terry B 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
4.0

Customer did not leave a comment.

Courtney W 
Rating:
5.0

Customer did not leave a comment.

Nathan D 
Rating:
5.0

I kept waiting for the secret fees to pop up but it was both affordable and easy. Nice folks work there, as well.

Carol C 
Rating:
5.0

Customer did not leave a comment.

TOM S 
No reviews have been submitted for this location.

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