Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not use this location. They said that we shouldn't have even been sent there because they aren't participating in uhaul drop off/pick up anymore
Trailer was missing a wiring harness extension. Associate provided a new one off the shelf. Very helpful.
The staff were helpful, but the uhaul truck was not in great condition and the check engine light went on, the tire pressure light was on.
Highly recommend - Excellent and knowledgeable service. Far exceed other locations.
Leasing agents were not readily available as they are running a very busy auto parts store at the same time. The muffler was hanging off the truck and they wouldn't fix it so I had to do myself in the parking lot before I could drive it. The windshield was covered in dead bug splatter and I had to go in their store to buy spray cleaner and wipes to clean it up my self. Once I got on the highway the truck was shaking so bad I thought the left front wheel was going to come off. Thank GOD it was a local move. What if I were going to CA. I would have had to post pone my trip. If these people want to have a uhaul business they need to hire some one to run it!!!
Improve location device at this spot, I was not able to log in the return myself and had to pay the extra $20
Scott Taylor was knowledgeable and very helpful in completing the forms and connecting the trail or to my pickup truck. I would recommend Carquest as a good site to secure a u-haul trailer.
This was one of the poorest experiences I ever had....I rented a trailer, and brought the trailer back on time...the Carquest Dealership in Greenfield said they did not know how to check in my trailer...I asked 4 times for paperwork, confirming my time in the store...they refused....they said drop the trailer off, and they Manager will get to it later....I was billed an extra day and it was only due to them checking it in 2 days later....I actually took photos of the trailer checked in.....the store refused to help in any way....this will be THE LAST TIME I EVER RENT ANYTHING FROM UHAUL.....you lost a customer (and his entire family) over $30.....pretty bad...
With covid, have some guarantee that the vehicle cab has been disinfected
Actually have the equipment that is reserved. We had to drive an hour out of our way because this was supposedly the closest location with everything on our reservation. Turns out they didn't have an auto transport, the most important part of why we choose uhaul for this move. No one anywhere near our location actually had one (after calling every location and "traffic"). Horrible experience and this makes 3 out of 5 moves I have done with uhaul where there was a major issue. I will go elsewhere in the future, even if it costs more.
Your service was absolutely dreadful. I scheduled a truck 5 mins from my house that was confirmed the day before and when I got there, they moved the location to one that was an hour away. I lost 3 hours because of your oiss poor decision making. I will never be using uhaul again. I was also charged $150 more then what it showed I should've paid online. Your company is a joke.
Easy drop off
Was not informed at any point of the process that there was a mileage charge. It was an unanticipated expense. Very disappointed.
The sales associate at the pick up was very helpful!!
I had so many issues after reserving my truck 2 1/2 weeks prior to me moving. Even paid upfront. For the truck I needed to not be available in the location I needed, and when I accommodated uhaul and went the nearest one that was supposed to they were closed a hour before closing time a hour before my pick up time. Corprate sent me to federal street for a smaller truck. Which the contract process was so complicated and the people were rude and canceled my order. Corprate had to call back and put my order back in the system. When dropping off my truck and the trailer that was supposed to be complimentary due to the difficult process obtaining it, they said the truck was not found in the system. I have never in my life delt with a company so unprofessional, rude and short fused when faced with adversity. I would never recommend this company to anyone. This whole experience has left a sour taste in my mouth and traumatized me forever.
Professional and kind. So grateful that you are open during the COVID 19 pandemic so I could move my son out of UMass Amherst.
Doesn't communicate well With other uhaul vendors or customers. Disappointed in their lack of customer care.
The check in process was challenging. The software was slow and even when I did the advance check in (which wasn't clear I needed to do before) it took some more questions at the counter to get going
The truck was fine. I had two other issues, though. I ordered two dozen blankets online for the move. When I got to the store the service rep said that they didn't have any moving blankets. I asked why? He said people don't return them and that the uhaul website doesn't always show what's available at each store. I find that humorous since the uhaul website automatically adds a moving dolly and furniture dolly to your order. What if you were counting on those and didn't find out the store doesn't have it until you showed up. A call from the store to tell you they don't have blankets, dolly, etc would be helpful so you can make other arrangements. My second issue was that the store didn't check my truck in until two days after I returned it. I got a call from uhaul the night before asking if I still had the truck. It probably still wouldn't be signed in if I didn't call the store and ask them to sign it in.
Confirmation of returned equipment by paper/print out receipt.
Great equipment, great service, great price
The experience with the pickup location was awesome, truck was in perfect condition, and ready to go when I got there. BUT, when pressing "other" for payment when I brought the truck back, and being prompted that a representative would contact me in 48-72 hours was BS. I expected to be able to pay cash for the rental, but the card I had on file was run. What is the point of having the option, and telling me that, if you were NOT going to call, and just run the card?
Quick and simple.
Windshield washer fluid was empty and the driver side wiper fell off while I was clearing the windshield in heavy interstate traffic.
Great staff, good clean truck!
Waited almost an hour for pick-up paper work. Returned car during advertised rental office hours, waited half-hour for paged customer service who apparently was not there. Could not use after hours return because I didn't have a cell phone. Had to insist store customer person accept keys to vehicle. Never received email to confirm return until I called twice over next two days.
U-Haul automated dropoff would not recognize "Location Services" that WAS turned on on iPhone.
No comments - we received exactly what we needed. Great experience.
Check the air pressure and tires on equipment before renting them out.
Let people know in advance they will have to check the vehicle in online. I was never made aware of this information, and had already dropped my keys in the slot by the time I was told (by another customer). Therefore, I couldn't check it in online, and it cost me another day. Maybe also tweak your signage at the drop off box so it's more clear not to drop the keys in, until the vehicle is checked in online first. Honestly, the online check in is a huge pain.
This observation has no bearing on Carquest. The truck supplied was in dismal shape. It's stressful enough, moving long-distance, but to supply a truck that's in poor mechanical condition is unacceptable. The front end was in poor shape ... I shook & shimmied all the way to my destination. It was an unpleasant ride! When I arrived, I had to back over lawn to unload. The tires were so bald, all the truck would do was spin in place, wrecking the lawn & creating ruts in the lawn! This creates a new problem for me, because the truck did not receive proper scheduled routing maintenance! Very poor equipment & service!
I was told the vehicle had half a tank of gas and make sure it came back with half a tank. I rented the vehicle for four hours. I put 13 miles on it. I was charged $14 for Jess than one gallon of gas. I wasn't told I would be charged every tenth of a mile I put in the vehicle. If the worthless slob at the counter said so I would have put in the $2 worth of gas I used. I hate you.
I ordered several dollies and moving blankets and didn't receive them at pick up. I only rented the truck for 24 hours and because of the lack of equipment (and the location being closed on Sunday) I couldn't move what I needed to. They only wanted to refund me for the equipment even though that meant I rented a truck and was unable to use it for half of what I needed it for. I'm very disappointed in your customer service. I couldn't even get an extension unless I paid for another day!
The people at Carquest were very pleasant, but they were busy dealing with tool and auto parts customers, so I had to wait for a while to be taken care of. In addition, they did not have the 2 dozen blankets that I had reserved, so I ended up having to drive to the U-Haul dealership at Bill's Auto Repair at 381 High Street in Greenfield to rent the blankets; the pick-up location that I had originally requested. The biggest problem that I faced that day was U-Haul's decision to switch pick-up locations from Bill's Auto Repair to Carquest. I received an email on July 3rd that my truck was ready, but I did not make the connection that the location had been switched, so I had to walk from Bill's to Carquest (on what was a very hot and humid day) since my wife had dropped me off and left. Bill's had a 10 foot truck available, so I don't understand why the pick-up location was changed. FYI, the folks at Bill's were excellent; very helpful!!
Told to just drop off the trailer and all set. No checkout process, I requested that someone give me a signed off copy and was told to wait for the U-Haul person (this was an auto parts store). Person me , little communication walked way ahead of me, did not look inside the trailer, inquire if there were any problems, or any communication. Informed me a receipt was being sent via email and walked the other way. Appeared they were too busy with auto parts then customer service.
John was excellent, there was no over charge on my card and John corrected it and credited my account.....
Bruce was helpful and friendly. Thanks for your help!
I just dropped the truck in the lot here using the mobile drop service. The mobile service was great.
Don't say you have a trailer at a location you don't have it at. This is the second time I've got a call from the rep saying the trailer I reserved wasn't actually at the location I reserved it at.
Easy pick up and return. Staff was very helpful. Thanks.
I reserved pads and dollies online. There were none available at pickup. This is the second time this happens to me with Uhaul.
Excellent service. Progressional. Made it an easy experience for sure. 5 stars all the way
Great, friendly service. Very helpful and easy rental process.
Nothing. It was easy to rent and everything was explained clearly.
When the vehicle was checked in on Monday 3/4, the mileage was read incorrectly causing my credit card to be charged an extra $1,051. I called and pointed it out to the location. They assured me they would reverse the charge; they did not. They made another mistake creating a record of a nonexistent "cash refund" instead of reversing the charge. I contacted them again and they refused to help me, referring me to their Area Field Manager. They gave me his phone#. I called multiple times and never got a response. I finally had to call the UHaul 800 number and got someone there to deal with it.
The manager got the Saturday s mixed up for a 15fter truck but never CarQuest guy gave me a slightly lower rate for a larger truck It all worked out.
Make sure the fuel tank is full before renting.
Tell your customers clearly, when making the reservation request, that a reference is needed. I did not expect that, not did I have anyone available to take a reference call. I will refrain for sharing my specific words of frustration over this surprise.
My reservation got messed up and I didn't have a truck 1/2 before a crew to move me was ready to arrive. I got no notification despite what your records say. I will not use uhaul again if I can help it.
Outstanding service very professional
