Customer Reviews for CARQUEST of Greenfield
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of CARQUEST of Greenfield
Edward K. on
Waited almost an hour for pick-up paper work. Returned car during advertised rental office hours, waited half-hour for paged customer service who apparently was not there. Could not use after hours return because I didn't have a cell phone. Had to insist store customer person accept keys to vehicle. Never received email to confirm return until I called twice over next two days.
Steven B. on
U-Haul automated dropoff would not recognize "Location Services" that WAS turned on on iPhone.
Kim M. on
No comments - we received exactly what we needed. Great experience.
Jennifer A. on
Check the air pressure and tires on equipment before renting them out.
ALLISON B. on
Let people know in advance they will have to check the vehicle in online. I was never made aware of this information, and had already dropped my keys in the slot by the time I was told (by another customer). Therefore, I couldn’t check it in online, and it cost me another day. Maybe also tweak your signage at the drop off box so it’s more clear not to drop the keys in, until the vehicle is checked in online first. Honestly, the online check in is a huge pain.
John S. on
This observation has no bearing on Carquest. The truck supplied was in dismal shape. It’s stressful enough, moving long-distance, but to supply a truck that’s in poor mechanical condition is unacceptable. The front end was in poor shape ... I shook & shimmied all the way to my destination. It was an unpleasant ride! When I arrived, I had to back over lawn to unload. The tires were so bald, all the truck would do was spin in place, wrecking the lawn & creating ruts in the lawn! This creates a new problem for me, because the truck did not receive proper scheduled routing maintenance! Very poor equipment & service!
Marc O. on
I was told the vehicle had half a tank of gas and make sure it came back with half a tank. I rented the vehicle for four hours. I put 13 miles on it. I was charged $14 for Jess than one gallon of gas. I wasn't told I would be charged every tenth of a mile I put in the vehicle. If the worthless slob at the counter said so I would have put in the $2 worth of gas I used. I hate you.
Joanna H. on
I ordered several dollies and moving blankets and didn’t receive them at pick up. I only rented the truck for 24 hours and because of the lack of equipment (and the location being closed on Sunday) I couldn’t move what I needed to. They only wanted to refund me for the equipment even though that meant I rented a truck and was unable to use it for half of what I needed it for. I’m very disappointed in your customer service. I couldn’t even get an extension unless I paid for another day!
Richard H. on
The people at Carquest were very pleasant, but they were busy dealing with tool and auto parts customers, so I had to wait for a while to be taken care of. In addition, they did not have the 2 dozen blankets that I had reserved, so I ended up having to drive to the U-Haul dealership at Bill's Auto Repair at 381 High Street in Greenfield to rent the blankets; the pick-up location that I had originally requested. The biggest problem that I faced that day was U-Haul's decision to switch pick-up locations from Bill's Auto Repair to Carquest. I received an email on July 3rd that my truck was ready, but I did not make the connection that the location had been switched, so I had to walk from Bill's to Carquest (on what was a very hot and humid day) since my wife had dropped me off and left. Bill's had a 10 foot truck available, so I don't understand why the pick-up location was changed. FYI, the folks at Bill's were excellent; very helpful!!
Dune T. on
Told to just drop off the trailer and all set. No checkout process, I requested that someone give me a signed off copy and was told to wait for the U-Haul person (this was an auto parts store). Person me , little communication walked way ahead of me, did not look inside the trailer, inquire if there were any problems, or any communication. Informed me a receipt was being sent via email and walked the other way. Appeared they were too busy with auto parts then customer service.
Karen B. on
John was excellent, there was no over charge on my card and John corrected it and credited my account.....
Sylva M. on
Bruce was helpful and friendly. Thanks for your help!
margaret S. on
I just dropped the truck in the lot here using the mobile drop service. The mobile service was great.
Adam M. on
Don't say you have a trailer at a location you don't have it at. This is the second time I've got a call from the rep saying the trailer I reserved wasn't actually at the location I reserved it at.
George B. on
Easy pick up and return. Staff was very helpful. Thanks.
David W. on
I reserved pads and dollies online. There were none available at pickup. This is the second time this happens to me with Uhaul.
Tim B. on
Excellent service. Progressional. Made it an easy experience for sure. 5 stars all the way
Johnathan G. on
Great, friendly service. Very helpful and easy rental process.