Customer Reviews for CARS Bike Shop
(U-Haul Neighborhood Dealer)

304 reviews

2661 CR I   Mounds View, MN 55112

(763) 784-7729

Office Hours

  • Mon: 10 am–8 pm
  • Tue-Wed: 10 am–6 pm
  • Thur-Fri: 10 am–8 pm
  • Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(763) 784-7729

2661 CR I
Mounds View, MN 55112

Services at this Location:

Office Hours

  • Mon: 10 am–8 pm
  • Tue-Wed: 10 am–6 pm
  • Thur-Fri: 10 am–8 pm
  • Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

STEVEN T 
Rating:
5.0

Has nothing to do with the drop off place, but I got charged for going over my mileage because after all was signed and confirmed. U-haul changed my drop off place , and that made me go over the mileage U-haul allowed. Otherwise everything worked well. The truck had a minor exhaust leak I think, made the truck just a touch loud, but didn't have any effect on use. Dean

Dean A 
Rating:
5.0

Customer did not leave a comment.

ROBERT Z 
Rating:
4.0

Great people to work with

DEBRA D 
Rating:
5.0

Customer did not leave a comment.

Steven H 
Rating:
5.0

Customer did not leave a comment.

GEORGE T 
Rating:
4.0

My receipt said to drop off at Maplewood as my storage unit public storage was in Hugo and close to the drop off point drove to drop off.and store says it open till seven but was closed at 5:30 called you number and was informed the drop off was supposed to be in mounds view why was drop off different from my receipt?by then it to late had to keep truck till Monday then drive to the other side of town.never had this trouble using U-Haul before will think long and hard for my next move who to rent from

Brian G 
Rating:
3.0

It was difficult to park the 26 ft truck there. But doable.

CHRISTIAN W 
Rating:
4.0

The owner needs a better attitude. It was really slow checking out.

DENNIS A 
Rating:
5.0

Customer did not leave a comment.

THERESA C 
Rating:
5.0

Bruce is awesome and makes the process quick and easy. Thank you

VICKIE L 
Rating:
2.0

Proprietor was late to open facility by about 10 minutes. Took time to start the computer system, and then the computer system was running slow so he needed to use his phone. Not sure if that’s his fault or U-Haul. As a result, I did not leave the facility until 11 AM even though my rental was pre-booked for 10am. Owner was, however, a very nice guy, and the U-Haul uniformed helper was also nice and helpful. I don’t admonish them, but just ask the owner to be on time in the future. Also, please help owner with a speedier computer system.

Satveer C 
Rating:
4.0

My experience at this location was good my overall experience with UHaul was a disaster that day. I was scheduled to pick up my truck via the UHaul app at 6:00 am on Sunday morning at the Hiawatha location in Minneapolis, but when I showed up the app indicated an issue and required me to call a phone number. After 30 minutes on hold, an agent told me that the truck was not set up the night before for pick up and the store didn't open until 9:00 am. The agent found at truck that was available for immediate pickup but I had to drive 12 miles away to get it. This caused me to lose three hours of time overall that day which I couldn't afford. This made for a very stressful day for me all because one of your employees failed to do their job. I expect a discount on this bill for the lost time and extra mileage I had to drive unnecessarily.

Joseph W 
Rating:
5.0

Rented there 3 times now. Easy in and out service.

BRENT G 
Rating:
5.0

Customer did not leave a comment.

KEVIN W 
Rating:
5.0

I’ve rented through Bruce twice and plan to do more business with him. Great guy, responsive.

DAVID M 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M 
Rating:
5.0

Customer did not leave a comment.

Christopher H 
Rating:
5.0

We dropped off after hours. I did call the next day to confirm. The personnel I talked to was helpful.

CHARLES E 
Rating:
3.0

Customer did not leave a comment.

Dennis A 
Rating:
3.0

Even though we had turned it in a day ahead of time, I received an email saying it was late. Nor sure what happened.

Kim D 
Rating:
4.0

Customer did not leave a comment.

Judith B 
Rating:
5.0

This particular uhaul location went out of their way to help me in a tough situation. They went far and above to help me and I don't think they could of done anything more to improve. Awesome service.

Jim D 
Rating:
5.0

Great fast experience, wonderful owner who was extremely helpful.

Bradford B 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
4.0

Friendly service

Maurice B 
Rating:
4.0

Customer did not leave a comment.

Ryder L 
Rating:
2.0

Didn’t get furniture pads but was charged for it, even after asking for them. Truck drove terribly, almost felt like it was stalling out. Didn’t get the truck until about 50 minutes past scheduled time. Truck was dirty on the inside, had to sweep it. Y’all charge me if you have to sweep but I have to? Where’s my refund for my pads?

terrell m 
Rating:
4.0

Tried mobile pick up in mpls! Virtually impossible ! Send everyone to the bike shop

MICHAEL W 
Rating:
5.0

Customer did not leave a comment.

credius m 
Rating:
3.0

Customer did not leave a comment.

Nicole M 
Rating:
5.0

Customer did not leave a comment.

JENNA L 
Rating:
5.0

Customer did not leave a comment.

Rory D 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D 
Rating:
5.0

Customer did not leave a comment.

yasser` M 
Rating:
5.0

Very easy return - man was very nice.

Denise L 
Rating:
5.0

Free beer

Warren H 
Rating:
5.0

Excellent service.

chidi i 
Rating:
5.0

Customer did not leave a comment.

Tria N 
Rating:
4.0

Customer did not leave a comment.

RICA B 
Rating:
5.0

Customer did not leave a comment.

Blake H 
Rating:
5.0

Great customer experience 👍

ROBERT N 
Rating:
5.0

Customer did not leave a comment.

Phillip H 
Rating:
5.0

Customer did not leave a comment.

Nicholas C 
Rating:
5.0

Customer did not leave a comment.

Jean W 
Rating:
3.0

Rental procedure was rather lengthy. Truck work very well

Gerald K 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

Tracey T 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

The gentleman who helped me at the location was fantastic and very helpful. Any negative feedback I have is about the age of the trailer itself. The strap for raising and lowering the door needs to be replaced and the ball connection mechanism was so touchy to deal with that the trailer popped off at one point and was extremely difficult to deal with. Thankfully it was empty and I was traveling at very low speed (5mph) and so nothing was damaged, but it was still scary. I hope this type of mechanism isn't a feature of newer u-haul trailers.

Emily F 
Rating:
2.0

This location does not open until 10am, other locations open at 7am or 8am.

pete m 
Rating:
5.0

Customer did not leave a comment.

shontel j 
Rating:
3.0

Customer did not leave a comment.

Mark L 
Rating:
4.0

Very nice people. Helpful and efficient

Joe H 
Rating:
5.0

I ended up going to this location because the location I had requested could not take in any one-way rentals. Owner was polite and listened to my issues.

David L 
Rating:
5.0

Best uhaul around...

Christopher L 
Rating:
4.0

Said my application was successful for renting a trailer I get there I do all the paperwork any hands me a piece of paper that says I can’t get it and I need to call because there was an issue. Why won’t that been said right when I did the application online I drove there wasted my gas wasted my time and I was in a hurry, and that failed as well because you flagged my account for using a passport how ridiculous very unprofessional especially the one who reported it. I don’t see a problem in that at all and that should never be an issue.

Cameron S 
Rating:
3.0

Customer did not leave a comment.

Janee C 
Rating:
5.0

Customer did not leave a comment.

Dustin J 
Rating:
5.0

It was great service and very professional I definitely will use it again and recommend anyone I know who's moving to u haul

Tim W 
Rating:
3.0

Customer did not leave a comment.

James M 
Rating:
5.0

Customer did not leave a comment.

Nick A 
Rating:
5.0

Very helpful & friendly staff.

Gordon K 
Rating:
5.0

Customer did not leave a comment.

Bradlee K 
Rating:
5.0

Everything was perfect. The trailer, the help including hooking up and explanation. I would definitely use again and recommend.

Tom B 
Rating:
5.0

Checkout / Checkin app is buggy. I would rate it zero.

Bela D 
Rating:
4.0

Customer did not leave a comment.

Connie R 
Rating:
4.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

kevin g 
Rating:
1.0

My Experience with U-Haul was Terrible My reservation was made at 8:30 AM at one location, when I arrived to pick up my truck I was informed that location does not handle 26' trucks and had t go to a different location 3 miles away to get my Truck Upon arriving at new location They do not Open until 10 AM. So I had to call Service Department who tried to tell me that I was called to inform me about Change

Tim W 
Rating:
3.0

Staff are great but not as efficient as dedicated U haul center. Bike shop first, U-haul second.

Woojin K 
Rating:
4.0

Bruce were very prompt and professional

Darnita W 
Rating:
1.0

My equipment I paid for and was supposed to be in the truck/trailer was not in there and I never received it and it took 20 minutes to get my U-Haul because they were helping bike shop customers after I had already checked in and paid. Very unorganized unfortunately

Alisen M 
Rating:
3.0

Customer did not leave a comment.

kris i 
Rating:
5.0

I would rather give my business to a local guy like Bruce

Tom S 
Rating:
1.0

I reserved a return to New Brighton. My contract decided to change the return location to Mounds View. Try maybe honoring the customer choice for return location. New Brighton opens at 7, Mounds View at 10, which is why I chose New Brighton

David A 
Rating:
5.0

Customer did not leave a comment.

Casey S 
Rating:
5.0

Customer did not leave a comment.

Pa H 
Rating:
5.0

Customer did not leave a comment.

Heather L 
Rating:
5.0

Customer did not leave a comment.

RONALD L 
Rating:
5.0

Customer did not leave a comment.

Dana S 
Rating:
5.0

Friendly, attentive and efficient

Janet Z 
Rating:
1.0

I had to drive to this UHaul because my original location did not have the truck I rented a week prior. Once I got here, the owner of the bike store kept letting regular bike customers in front of UHaul customers causing a delay. I did the online app check in, but still had to come in a wait in line because they hadn't "checked" in the truck I needed and needed to "check it in" before they could "check it out" to me. I was overall inside the store for 2 hours while the owner tried to figure out how to check in/check out the truck. It caused a delay of the movers that I hired and a delay for the entire day. Overall an extremely frustrating experience.

FORTUNE M 
Rating:
5.0

Great service and fare price. I was very satisfied. Thank you

Yohannes B 
Rating:
5.0

Customer did not leave a comment.

Epiphane A 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

It was an awesome experience

Marcia B 
Rating:
5.0

Great location, great owner! The only thing I would do is improve the system on the UHAUL side. The Owner had to reenter all the things I already entered into the system, and the system didn't ask for my drivers license so the owner of the site had to put that information in, too.

Jeffery H 
Rating:
5.0

Customer did not leave a comment.

Jim C 
Rating:
5.0

Customer did not leave a comment.

Shuping W 
Rating:
4.0

The guy who received my trailer drop off was excellent and helpful. This drop off location changed on me last minute so that was undesirable.

Stephen B 
Rating:
5.0

When U haul confirms your reservation, directions or explanation of Filling out the online checkin Could be a lot easier.

Marcia J 
Rating:
5.0

Customer did not leave a comment.

Jeremy K 
Rating:
5.0

trailer was great everything went well

Robert Q 
Rating:
5.0

Customer did not leave a comment.

Bill B 
Rating:
4.0

Customer did not leave a comment.

Edward H 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

my drop off location was switched last minute. Please honor the drop off location of the customer's choosing...

Stephanie S 
Rating:
4.0

Customer did not leave a comment.

Cathy D 
Rating:
5.0

Great service, great price. So glad you had what I needed, it made my plans work excellent!

Jim B 
No reviews have been submitted for this location.

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