Customer Reviews for CARS Bike Shop
(U-Haul Neighborhood Dealer)

115 reviews

2661 CR I   Mounds View, MN 55112

(763) 784-7729

Location Hours

  • Mon: 10 am - 8 pm
  • Tue-Wed: 10 am - 6 pm
  • Thur-Fri: 10 am - 8 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(763) 784-7729

2661 CR I
Mounds View, MN 55112

Services at this Location:

Location Hours

  • Mon: 10 am - 8 pm
  • Tue-Wed: 10 am - 6 pm
  • Thur-Fri: 10 am - 8 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SAAD B. 
Rating:
5.0

Customer did not leave a comment.

MARCUS W. 
Rating:
5.0

The guy helped me was very nice and very patient as i kinda was rude but he seemed to have alot of paitients with me.

Leslie Y. 
Rating:
5.0

Bruce is great. Master of customer service.

GABRIEL L. 
Rating:
5.0

Bruce is the best.

Andrew J. 
Rating:
5.0

Everything went smoothly

IRWIN T. 
Rating:
5.0

Very friendly and easy to work with!

STEPHEN C. 
Rating:
3.0

Overall acceptable rental experience, however there are two areas of improvement. The first improvement is not to change pickup locations because the new location was farther away than the agreed to location provided online by the U-Haul website. The second improvement is associated with the billing process. Charges processed on my credit card at the time of pickup were higher than provided online. The charges were eventually corrected, but it took time and energy to resolve the error.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

SANJAYKUMAR R. 
Rating:
5.0

Customer did not leave a comment.

JAMES A R. 
Rating:
5.0

Customer did not leave a comment.

ALAN P. 
Rating:
5.0

Excellent customer service

JANICE U. 
Rating:
5.0

Customer did not leave a comment.

ALAN P. 
Rating:
5.0

Customer did not leave a comment.

Lynn B. 
Rating:
5.0

Customer did not leave a comment.

Blake M. 
Rating:
5.0

Nothing - everything went smoothly and easily. Very helpful. Thank You!

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Richard David S. 
Rating:
5.0

Great customer service. Truck was clean and organized. Thank you for making my move easy and affordable, U Haul!

Jeanine C. 
Rating:
5.0

Customer did not leave a comment.

NAJMA T. 
Rating:
3.0

Customer did not leave a comment.

Tim J. 
Rating:
5.0

Customer did not leave a comment.

Brandon J. 
Rating:
5.0

Customer did not leave a comment.

Jessie D. 
Rating:
5.0

Customer did not leave a comment.

MARTY S. 
Rating:
3.0

Customer did not leave a comment.

Natasha M. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
4.0

Lower price per mile

Sheri P. 
Rating:
3.0

Pick up took a long time.

Michael C. 
Rating:
5.0

The process was very quick and easy. The employees were great too work with and very friendly.

Janelle W. 
Rating:
5.0

Customer did not leave a comment.

Gregory E. 
Rating:
1.0

Truck I wanted wasn't available at the near by location. I drove extra miles to pick it up and was promised a $25 credit at drop off that did not happen. U-haul should maybe offer to drive the available truck to the customer's preferred pick up/drop off location. 22 extra miles at $1.19/mile. Shameful, U-haul.

Duane S. 
Rating:
3.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
3.0

I reserved a truck at 7am at one location, and a representative called to confirm at a different location that worked for me. On the morning of pickup, I went to the cars bike shop location and it did not open until 10. After getting through to a UHaul representative at 730 am, I was told it was changed to mobile pick up. I was not informed of this at any time prior. My Uhaul account did not say this was a mobile pickup and I could not start the process. I was transferred and put on hold again until 745 when the next representative made a change on my account so that I could begin the mobile pick up. I was not able to get the equipment until 8am. We ended up having to unload in the rain. To improve for the next customer, you should make people aware before hand that it will be a mobile pick up and verify that their account and reservation reflects that.

Madelyn B. 
Rating:
5.0

Customer did not leave a comment.

Allen H. 
Rating:
5.0

Great guys. Great service

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
2.0

Having the prices be exact online would be great. Do not like coming in being told I only have to pay $100 upfront and pay the rest after. Instead I ended up paying 247 for a one way? Why is a one way more expensive then bringing it back? Disappointed with price considering I have worked with movers who charger way less and do all the labor.

Cayla N. 
Rating:
5.0

Uhaul.com could not verify my location. I could not drop off at original Ferndale location in Fridley. Even though I used google maps to locate drop off uhaul.com told me I had my location off and to go to settings in my browser to turn on?!

Dave S. 
Rating:
5.0

Excellent service!

Lane A. 
Rating:
5.0

Excellent in all regards.

Aaron M. 
Rating:
5.0

I had a great experience with renting the van, it was fast and easy.

Michael S. 
Rating:
5.0

Had a great experience, Bruce the gentleman that owns The Establishment was more than professional, had a really good experience and I greatly appreciate his professionalism. Overall was above and beyond standards!

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
1.0

We waited more than 35 minutes before we could get into the truck. By the time we got it and drove to the place to pick up our furniture the place was closed. As a result of uhauls ridiculous verification process and lack of information that resulted in a useless rental. Absolutely ridiculous! Will probably never use uhaul again. Disappointed

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

Tyrone W. 
Rating:
5.0

Customer did not leave a comment.

Tsering K. 
Rating:
5.0

Customer did not leave a comment.

Desiree S. 
Rating:
4.0

Customer did not leave a comment.

Leona H. 
Rating:
5.0

Every thing is great

Tabe T. 
Rating:
2.0

I was told that the size truck I ordered was not around anymore and had to take the 15-foot truck that was there instead. No other choice. I was happy that the gentleman was able to fix the location I needed to drop off at. The staff was not knowledgable about the trucks and did not explain anything about the truck to me before I got into it or left the building.

tabitha F. 
Rating:
5.0

Customer did not leave a comment.

Tonja J. 
Rating:
5.0

Customer did not leave a comment.

Judy D. 
Rating:
3.0

Customer did not leave a comment.

Lonnie P. 
Rating:
5.0

Great service, fast, freindly and easy.

Mitchell H. 
Rating:
1.0

Customer did not leave a comment.

Herlen K. 
Rating:
2.0

Arrived at 12 noon for pick up, truck was scheduled for 12 noon. The 2 nice employees there said the owner is the only one that can check out a truck. The owner arrived at 1240pm, which set us back about an hour by the time we were provided the truck.

Kale H. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
1.0

Waited 20 minutes to begin reservation process, then another 40 to complete my reservation.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Megan L. 
Rating:
3.0

Customer did not leave a comment.

bryan K. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Pacheechia M. 
Rating:
3.0

Car dolly was old and Fender was loose. Was told the day before my pickup location would have to be changed from Fridley Minnesota. Not being from the area I really didn't know how to get there

Mark S. 
Rating:
3.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

beverly L. 
Rating:
4.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

Mike O. 
Rating:
5.0

Bruce the owner at cars bike shop in Moundsview Minnesota has dealt with me personally Jonniesue Staley for over I think for five years that place in that environment is the best experience I've ever experienced with me having a brain injury and have a brain tumor and is he has directed and guided me through the whole process ,I personally and professionally recommend cars bike shop in Mounds view Bruce the owner is so inviting he so helpful is considerate and U Haul should be compensating him for the experience I had in hitting them people up there work for U-Haul and they actually should be representing and it Van I personally and professionally recommend car's bike shop in Moundsview Bruce the owner is so inviting he so helpful is considerate and U Haul should Actually be compensating cars bike shop for having to correct the problem that I had starting out on my trip from Hibbing Minnesota I recommend cars bike shop Bruce the owner to everyone that's experience I had but he's been the only experience I've had known him foreve actually be compensating cars bike shop for having to correct the problem that I had starting out on my trip from Hibbing Minnesota I recommend cars bike shop Bruce the owner to everyone Best experience ever thank you Bruce from cars bike shop for being here and correcting the problem and I better be compensated I'm not going to be $196 for this move so I'm putting a hold on this payment U-Haul

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Melvin Agustin S. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Everything looks great

jenneh W. 
Rating:
4.0

Customer did not leave a comment.

Kaytlin R. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

I loved the customer service it was very good and the people were very nice I will sure use it again close by wonderful customer service thank you and I will recomand to friend and families and others as well I well very satisfied compAres to the others thank you

Jackline P. 
Rating:
3.0

Customer did not leave a comment.

Leah S. 
Rating:
5.0

Customer service was excellent

Sarah C. 
Rating:
5.0

Bruce was very helpful and friendly. Great customer service.

Beth R. 
Rating:
2.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Very good service. Thank you.

marilyn F. 
Rating:
5.0

Customer did not leave a comment.

Eldon N. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Duane L. 
Rating:
3.0

Customer did not leave a comment.

gordon K. 
Rating:
5.0

Customer did not leave a comment.

Brenda J. 
Rating:
3.0

Customer did not leave a comment.

jeff H. 
Rating:
4.0

Truck was very loud, deafening to drive on the highway...

Paul A. 
Rating:
5.0

Bruce did a great job making the renting experience easy and painless. Thanks for making my experience enjoyable.

TRAVIS E. 
Rating:
4.0

Customer did not leave a comment.

Paulette D. 
Rating:
5.0

Customer did not leave a comment.

Elaine K. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
1.0

Did rental online. Sent me to dealer who closed for good that night, when I was supposed to drop off. My car was at that drop off and I had to go to another place to return the truck. To say I am unhappy is an understatement. I will be calling Budget or Penske next time.

Fred P. 
Rating:
5.0

Customer did not leave a comment.

ARACELI V C. 
Rating:
4.0

Customer did not leave a comment.

PAUL JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

Peggy H. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

TYLER PATRICK W. 
No reviews have been submitted for this location.

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