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STEVEN T
Customer Reviews for CARS Bike Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Has nothing to do with the drop off place, but I got charged for going over my mileage because after all was signed and confirmed. U-haul changed my drop off place , and that made me go over the mileage U-haul allowed. Otherwise everything worked well. The truck had a minor exhaust leak I think, made the truck just a touch loud, but didn't have any effect on use. Dean
Dean AGreat people to work with
DEBRA DMy receipt said to drop off at Maplewood as my storage unit public storage was in Hugo and close to the drop off point drove to drop off.and store says it open till seven but was closed at 5:30 called you number and was informed the drop off was supposed to be in mounds view why was drop off different from my receipt?by then it to late had to keep truck till Monday then drive to the other side of town.never had this trouble using U-Haul before will think long and hard for my next move who to rent from
Brian GIt was difficult to park the 26 ft truck there. But doable.
CHRISTIAN WThe owner needs a better attitude. It was really slow checking out.
DENNIS ABruce is awesome and makes the process quick and easy. Thank you
VICKIE LProprietor was late to open facility by about 10 minutes. Took time to start the computer system, and then the computer system was running slow so he needed to use his phone. Not sure if that’s his fault or U-Haul. As a result, I did not leave the facility until 11 AM even though my rental was pre-booked for 10am. Owner was, however, a very nice guy, and the U-Haul uniformed helper was also nice and helpful. I don’t admonish them, but just ask the owner to be on time in the future. Also, please help owner with a speedier computer system.
Satveer CMy experience at this location was good my overall experience with UHaul was a disaster that day. I was scheduled to pick up my truck via the UHaul app at 6:00 am on Sunday morning at the Hiawatha location in Minneapolis, but when I showed up the app indicated an issue and required me to call a phone number. After 30 minutes on hold, an agent told me that the truck was not set up the night before for pick up and the store didn't open until 9:00 am. The agent found at truck that was available for immediate pickup but I had to drive 12 miles away to get it. This caused me to lose three hours of time overall that day which I couldn't afford. This made for a very stressful day for me all because one of your employees failed to do their job. I expect a discount on this bill for the lost time and extra mileage I had to drive unnecessarily.
Joseph WRented there 3 times now. Easy in and out service.
BRENT GI’ve rented through Bruce twice and plan to do more business with him. Great guy, responsive.
DAVID MWe dropped off after hours. I did call the next day to confirm. The personnel I talked to was helpful.
CHARLES EEven though we had turned it in a day ahead of time, I received an email saying it was late. Nor sure what happened.
Kim DThis particular uhaul location went out of their way to help me in a tough situation. They went far and above to help me and I don't think they could of done anything more to improve. Awesome service.
Jim DGreat fast experience, wonderful owner who was extremely helpful.
Bradford BFriendly service
Maurice BDidn’t get furniture pads but was charged for it, even after asking for them. Truck drove terribly, almost felt like it was stalling out. Didn’t get the truck until about 50 minutes past scheduled time. Truck was dirty on the inside, had to sweep it. Y’all charge me if you have to sweep but I have to? Where’s my refund for my pads?
terrell mTried mobile pick up in mpls! Virtually impossible ! Send everyone to the bike shop
MICHAEL WVery easy return - man was very nice.
Denise LFree beer
Warren HExcellent service.
chidi iGreat customer experience 👍
ROBERT NRental procedure was rather lengthy. Truck work very well
Gerald KThe gentleman who helped me at the location was fantastic and very helpful. Any negative feedback I have is about the age of the trailer itself. The strap for raising and lowering the door needs to be replaced and the ball connection mechanism was so touchy to deal with that the trailer popped off at one point and was extremely difficult to deal with. Thankfully it was empty and I was traveling at very low speed (5mph) and so nothing was damaged, but it was still scary. I hope this type of mechanism isn't a feature of newer u-haul trailers.
Emily FThis location does not open until 10am, other locations open at 7am or 8am.
pete mVery nice people. Helpful and efficient
Joe HI ended up going to this location because the location I had requested could not take in any one-way rentals. Owner was polite and listened to my issues.
David LBest uhaul around...
Christopher LSaid my application was successful for renting a trailer I get there I do all the paperwork any hands me a piece of paper that says I can’t get it and I need to call because there was an issue. Why won’t that been said right when I did the application online I drove there wasted my gas wasted my time and I was in a hurry, and that failed as well because you flagged my account for using a passport how ridiculous very unprofessional especially the one who reported it. I don’t see a problem in that at all and that should never be an issue.
Cameron SIt was great service and very professional I definitely will use it again and recommend anyone I know who's moving to u haul
Tim WVery helpful & friendly staff.
Gordon KEverything was perfect. The trailer, the help including hooking up and explanation. I would definitely use again and recommend.
Tom BCheckout / Checkin app is buggy. I would rate it zero.
Bela DMy Experience with U-Haul was Terrible My reservation was made at 8:30 AM at one location, when I arrived to pick up my truck I was informed that location does not handle 26' trucks and had t go to a different location 3 miles away to get my Truck Upon arriving at new location They do not Open until 10 AM. So I had to call Service Department who tried to tell me that I was called to inform me about Change
Tim WStaff are great but not as efficient as dedicated U haul center. Bike shop first, U-haul second.
Woojin KBruce were very prompt and professional
Darnita WMy equipment I paid for and was supposed to be in the truck/trailer was not in there and I never received it and it took 20 minutes to get my U-Haul because they were helping bike shop customers after I had already checked in and paid. Very unorganized unfortunately
Alisen MI would rather give my business to a local guy like Bruce
Tom SI reserved a return to New Brighton. My contract decided to change the return location to Mounds View. Try maybe honoring the customer choice for return location. New Brighton opens at 7, Mounds View at 10, which is why I chose New Brighton
David AFriendly, attentive and efficient
Janet ZI had to drive to this UHaul because my original location did not have the truck I rented a week prior. Once I got here, the owner of the bike store kept letting regular bike customers in front of UHaul customers causing a delay. I did the online app check in, but still had to come in a wait in line because they hadn't "checked" in the truck I needed and needed to "check it in" before they could "check it out" to me. I was overall inside the store for 2 hours while the owner tried to figure out how to check in/check out the truck. It caused a delay of the movers that I hired and a delay for the entire day. Overall an extremely frustrating experience.
FORTUNE MGreat service and fare price. I was very satisfied. Thank you
Yohannes BIt was an awesome experience
Marcia BGreat location, great owner! The only thing I would do is improve the system on the UHAUL side. The Owner had to reenter all the things I already entered into the system, and the system didn't ask for my drivers license so the owner of the site had to put that information in, too.
Jeffery HThe guy who received my trailer drop off was excellent and helpful. This drop off location changed on me last minute so that was undesirable.
Stephen BWhen U haul confirms your reservation, directions or explanation of Filling out the online checkin Could be a lot easier.
Marcia Jtrailer was great everything went well
Robert Qmy drop off location was switched last minute. Please honor the drop off location of the customer's choosing...
Stephanie SGreat service, great price. So glad you had what I needed, it made my plans work excellent!
Jim B